Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Now I'm cooking!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully and looks sleek! Would recommend to a friend.
I would recommend this to a friendQuit heating after 2 uses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this microwave quit working after 2 uses. It is currently at the repair shop. I am hoping Best Buy/Samsung stand behind their product if the repair shop cannot fix.
No, I would not recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great good purchase. I would recommend this item
I would recommend this to a friendBad microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, died after a year and 3 months. DO not buy this. Magnet seemed to die inside after use, really seemed to struggle with baked potatoes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if your microwave died after a year and 3 months. When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation. If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue. This applies to both regular microwave heating and convection heating.
This link will guide you through troubleshooting steps on how to resolve your microwave concern.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144350414
^Mila
Let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box and the start button doesn’t work very well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SteveS,
We want to ensure that the microwave works properly. Let us help you with the microwave.
Here is a link to help you start the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146515732 to help our team pull up your information.
Have a great day.
^Aloe
Great Product worst customer service of all time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was good as anticipated. The service experience on this product was beyond terrible. We brought it to Best Buy’s attention and they did nothing. Been a customer for a long time.
I would recommend this to a friendBrand response from Samsung
Posted .Hi SCGator! We're so glad to hear the microwave is meeting your expectations! ^Jecca
Not heating after only a month
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave turns on but not heating food. Purchased in February and Finally got my microwave on 04/07/22 and stopped working on 5/27/22?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Krystal,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a Samsung link below that will help address your concerns with the microwave not heating food.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144561168
Leo
Terrible quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. We’ve been through 3. All defective. Samsung products off our list.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ScottJ, we would love to discuss the microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145967520) to help our team pull up your information when you message us.
Have a great day.
^Camille
Loud microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine for now but is loud and sometimes makes funny noises. I'm waiting for silence to break.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lizzi20,
We're glad the microwave works fine, and we appreciate you sharing the noise on your product.
Here is a link to "Samsung microwave is making unusual noises": https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The below link is the user manual for your model. Turn the page 5 (Critical Usage Warnings - bullet #1) and page 23 (Troubleshooting - Operating noise is too loud) for reference: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145237998), which will help our team pull up your information.
Have a great day.
Melardo
Unit was damaged, returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the microwave, but after unpacking, the unit was dented, front panel broken, and pieces loose inside. I returned the microwave, and expect to get a replacement in May. We'll see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144616801.
-Noraina
satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy purchase, installers on time, tidy and polite.
I would recommend this to a friendDon't Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - bought in November and stopped completely and totally working in June.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Great to know your microwave is now working. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad in certain spots has stopped working. Can no longer set the clock or use the 6 button,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for telling us about your experience with the microwave, KevinM. Let us go ahead and get the control panel and clock back on track.
If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
Microwave control panel does not respond https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Here is a quick refresh on how to set the clock.
Set the time on your Samsung microwave https://www.samsung.com/us/support/answer/ANS00087028/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145439003) to help our team pull up your information when you message us.
Have a great day.
^Charles
Smashed microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looked fine with the box condition but then it was completely smashed. This is not the first item I have bought enough from Best Buy that was damaged.
No, I would not recommend this to a friendBought a Canadian microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is nice however when I went to register the product for warranty I was told that they will not provide a warranty because this model is not supposed to be sold outside of Canada
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for reaching out and we hope you are in good health. We are saddened to know that you were unable to register your microwave for warranty as the microwave was purchased in Canada. The warranty is only applicable in the country where the product was originally purchased, hence, if you wish to register the product for warranty, you can via the website of Samsung Canada (https://www.samsung.com/ca/).
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144228152
Leo
Microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs replacement. Didn’t work out of the box. Awaiting confirmation from bb
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store about the replacement status of your microwave.
Have a great day.
-John
Horrible quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plate bearings started making noise 24 hours after the microwave was purchased. My old one before it broke down started making the same noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're saddened that your microwave isn't working as designed, here's a link that will help (https://bit.ly/3yJZwCl). If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143666041) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Poor choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash! Had it for 2 years then it stopped working. Repair cost more than another new microwave. Warranty was only 12 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FatTexan,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working after 2 years of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA for the warranty information of your microwave. You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546548.
-Noraina
Mr.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product 3 weeks needed repaired ! It was not repairable. And replacing it ! Thank you ! We do not recamend samsung anything
No, I would not recommend this to a friendDoor broke in a year and a half.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little over a year and it broke. It is not worth the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for leaving us a review of your overall experience with your Samsung range's door, AmeliaS. We're here to help you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica