Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Crap!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through three until one worked!! Total piece of junk!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We apologize that your experience with the microwave was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144829529) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so poor it only worked 7 times and failed and I'm now waiting on it to be repaired
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung. I see that you were having issues but I am glad to see that you are headed in the right direction for a speedy repair. We thank you for choosing Samsung. ^Brad
I microwave just to stop working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave stop workingI would not recommend this to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pinketomono,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144484092.
-Noraina
Unable to do the install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery people couldn’t install the macrowave so I need 199 dollar refund please
No, I would not recommend this to a friendBad one Don't get it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lasted just shy of a year before it broke and no longer works nor can they fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave not working. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143064983. We thank you for being a part of the Samsung family. ^Brad
Did not after one use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure we just received one that was bad we will see on the exchange... to be continued
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Numbers and programming are hard to push Also is a little noisy
No, I would not recommend this to a friendBrand response from Samsung
Posted .links to rectify your concerns. (https://www.samsung.com/us/support/troubleshooting/TSG01001968/)
(https://www.samsung.com/us/support/troubleshooting/TSG01001961/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143965346
Thank you for choosing Samsung. ^Nic
JUNK !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk.. Broke down 2 months after the 1 year warranty expired.
No, I would not recommend this to a friendBroken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken and can not be replaced for weeks. Installers were polite
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came in damaged delivery team was very professional and courteous
No, I would not recommend this to a friendBroke while installing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was to be installed 7/8 and broken it during install Worse ongoing experience in life
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144625070.
-Noraina
Don’t bother unless you only heat water
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor quality. My wife can’t wait for me to replace
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know you have been through a lot already, so I want to make sure we meet your needs. I have found an article that will help with your concerns on your Samsung microwave not heating (https://bit.ly/3ywWQcO). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143986891) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
quality poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door does not close after 18 months of use. Poor quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BradT, we are sorry to learn of the concern you expressed regarding your appliance. We are continually improving the quality of our products and your feedback is important to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810128) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung microwave is no longer working after only 7 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG) You may provide this reference number (1144965150) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Dent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was dented on the left side. It was too late to return.
No, I would not recommend this to a friendWent out after 2 weeks!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in this microwave. Especially because Samsung appliances/TVs have never let me down before. Went for it to match the other appliances in my kitchen. Went out after only 2 weeks and does not turn on at all. I think a fuse went out on it, but way too early to be having issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave not having any power. You stated that your appliance was only 2 weeks old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number #. We thank you for being a part of our growing Samsung family. ^Brad
Didn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that this would not work without holding the handle.
No, I would not recommend this to a friendNothappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy as the fan needs to be better and it’s not that good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Microwave. I would like to make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Thank you for choosing Samsung. ^Brad
Failed in under a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed in under a year. Otherwise fine. Seems to be of low quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142440215. We thank you for being a part of the Samsung family. ^Brad
Loud Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loudest microwave I’ve owned. Had I known I would not have purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RawNRG! This link (https://bit.ly/3587JDY) has some great information about possible noises you may hear from the microwave as well as what causes them. ^Jecca