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Samsung - 22.1 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator with Food ShowCase - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 338 reviews

88%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    Quality Samsung Refrigerator

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife and I elected to buy the counter depth model, which I believe comes in at approximately 22 cu. ft. We love have the 4-door french door model as we find it easier to organize our freezer. Our prior experience with the traditional french door is that food can get lost and forgotten on the very bottom of the freezer drawer. With this 4-door model, we feel better able to organize our foods. The bottom right door is a flex zone, allowing us to use it for a freezer or other purposes. We currently use it to chill beverages. I forgot to mention: the showcase door is always a cool feature; my wife insisted on a model with the showcase door. This allows easy access to items (such as my baby's milk bottles) without having to open to whole refrigerator door. Ultimately, our decision was down to this model and the Samsung 22 cu. ft. counter depth side-by-side refrigerator, which has a full showcase door on the right. Samsung's side-by-side I thought is very sleek and simple with that throwback/nostalgic classic look. Not to mention that it is a couple hundred cheaper than the more modern french door models. However, I found that the width measurements for the freezer of the side-by-side was smaller than the width measurements of the 4-door french door model (though not that much smaller). So we elected to buy this model in case we needed to throw in a turkey that was a few inches fatter. I recommend bringing a measuring tape with you into the store when you're shopping for a refrigerator to measure all of these little nooks and crannies and entryways. Also, with the side-by-side, you wouldn't be able to slide it trays of food or something that is pretty lengthy/wide, like a box of pizza. With the 4-door french model, you can easier put a tray or whatever. Though the counter depth model sits very flush with our counters in our kitchen, you are paying more for less space, which seems very counter intuitive. However, if you do not have a lot of space in front of the refrigerator or if you just want that clean/flush look, you can try to justify in your mind that the extra price is worth it. Given the smaller size, there are some shelving areas on the inside side of the left door of refrigerator door that are so small that not many items fit there. I've found myself placing my son's cheese singles in these areas. If you see the model, you'll know what I'm talking about. This model itself isn't that noisy, but you can notice it if you pay attention. With the noise pollution outside of my house, the dishwasher running, washer/dryer running, and screaming kids, I don't pay much attention to or notice the noise. I do not know how this compares to other models. The ice maker and water dispenser work perfectly. I am curious if the ice maker/storage is smaller than the regular-sized refrigerator. This may be something you inquire about should you be interested in this model. After they first install the refrigerator, they tell you to dump the first batch of ice and the first 2 gallons or so of water to clear out the sediment in your water line. When is emptied my ice maker, I got the impression that there wasn't a whole lot of ice to dump out; so perhaps the storage is smaller? I haven't confirmed this. Overall, I am very satisfied with this model. It is very sleek and modern looking; I purchased the stainless steel model. I believe they make a black stainless steel model for a higher price tag. I would have preferred the color scheme but couldn't justify paying the additional money. I was going to give it a 4-star for sizing issues. However, I (consciously) paid more for the smaller size for that more flush look. I am not going to dock points based on sizing issues that I elected to buy. For a counter-depth refrigerator, it's pretty sick.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    PERFECT REFRIGERATOR FOR GROWING FAMILY

    Posted
    Computergiant
    • My Best Buy® Elite MemberElite Member

    With two kids under 3yo having enough refrigerator space for kids & adults can be difficult. Samsung solves this problem by taking half the freezer space and enabling it to become a refrigerator. This is super fantastic as now we have what I call a college dorm fridge on the bottom right with the normal food stuffs going into the main refrigerator cabinet on top. Beer in the bottom, food in the top! Once the kids get a bit older and can get snacks out for themselves we'll put the snacky stuff in the door on the bottom for them to grab. Right now my 2.5yo daughter loves to go into the freezer at night to get "my fruit pop." Super cute, even if half the time I have to tell her to put it back, which she does without complaining (great kid). I think all refrigerators should come with a split freezer like this one because really, the way these bottom doors are laid out, everything that fit into the freezer of our old 25sqft refrigerator fits quite neatly into the bottom left door of this new one. The polished handles are really the only part that shows fingerprints which need to be wiped off daily with a microfiber cloth and filtered water from the fridge itself. Cleans right up! Perfect refrigerator for us. Purchased the 5 year extended warranty just to be safe. If you have a refrigerator space problem then this fridge is for you!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Ice maker problems

    Posted
    Eric
    • My Best Buy® Elite MemberElite Member

    I should have known better when I initially made this purchase and the sales guy informed me that he’s heard these fridges have some ice maker issues... but I was carried away by this fridges good looks, and had already pictured it in my new houses kitchen... now fast forward 1 year, to today. I’ve loved the fridge and get compliments on it by guests, but they don’t know I’ve had to accommodate two repair men to come out... I say accommodate because you have to go off of their schedule, at least where I live. They tell you a day, and then the day of they give you a 2-3 hour window making it kind of hard to know if you need a full day off or not. The first repair man replaced the ice maker and claimed that Samsung realized the defect and corrected it in the new model. He also turned down the water pressure to the fridge... not more than 2 months later it was back to not working. So they sent the repair person out and they said sure enough, it’s not working. Samsung is supposedly calling me sometime during the next couple days to see where to go from here, but we will see. It’s a shame a $3,000 is cursed with these issues. Now when I say the ice maker doesn’t work, it essentially freezes over so it doesn’t move. Sometimes I’ve also been lucky to have the ice part leak out into the floor. Don’t be fooled by the high price, brand name and good looks. It’s what’s on the inside the counts.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi, Eric! I understand how frustrated you must be, but I want you to know I am here for you. I want to share this link: https://bit.ly/2C0x2ec for what to do when your icemaker freezes over. Also, if you need further assistance, you can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8, or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138494354. Thank you for reaching out! ^Mae Samsung

  • Rating: 3 out of 5 stars

    Nice looking, but has a few flaws

    Posted
    JD123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got the black stainless steel model. Looks great in the kitchen. It replaced a standard sized refrigerator. Turns out we needed to get the counter depth model. It's larger than our old standard depth model, but holds slightly less. The counter depth model is not quite as deep as our old standard depth, but taller - so much so that we needed to raise the cabinet above it. We couldn't get the standard depth model because it was way too deep. The counter depth was a compromise. Love the two cooling areas below. We have an island in front of the refrigerator that made the slide drawer models a bit cramped. The slide trays make it easy to organize things. They are a bit shallow, however. I'm guessing its the slightly smaller depth of the refrigerator and the separation wall between the bottom cooling sections that makes it hold a little less than our older model. Make sure you measure the depth if you get the standard depth model. It's quite a bit deeper than may standard depth models. It's also quite a bit taller. The ice maker is pretty substandard. It takes forever to make a small tray of ice. If you entertain a lot, this could be an issue. This is an issue I plan to take up with the store. Perhaps we got a bad ice unit? The black stainless does show fingerprints, but is does look great. The showcase it a great feature. Was disappointment that it can't hold both a jug of OJ and a gallon of milk - but is is a nice feature anyway.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed. Had high hopes.

    Posted
    Joea
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had high hopes for this refrigerator (bought in Nov 2016) but it failed me in few ways. I purchased $6000 worth of Samsung appliance (at Bestbuy Austin, TX) for my kitchen renovation FYI.: 1. Samsung (repair) service - ABSOLUTELY TERRIBLE and WORTHLESS! First, it was impossible to get someone -- EVEN AFTER I had submitted very detailed description of the problem with pics and video. It took me 3 days to get someone to help. First few could not speak or understand basic English FYI. Samsung authorized person came and literally tried to confront me when I described the problem -- saying I should take up the issue with Samsung for their "design problem." He didn't fix anything and kept his tone very aggressive that there's nothing wrong with the ice maker (except Samsung's design problem) and there's nothing he can do. He refused to correct or replace sliding shelf. 2. Freezing Ice Maker - I read all over the place that it is their design problem. First the ice maker doesn't even produce full (small) basket overnight. Then when the basket is full, it continues to pour water and eventually freeze the unit. You will then have to tune off the entire unit to thaw out. Worthless (and expensive) refrigerator. Do not buy Samsung appliance. I would never buy Samsung appliance again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Stylish

    Posted
    Xhueydriver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had this fridge a few weeks now. We really needed a counter depth fridge due to the doors opening toward a kitchen island. Our old fridge was about 6" deeper so in that regards, this fridge is great. The styling is a big plus with us and the cooling is so much better than our old fridge. What we are having trouble with is getting things organized in it. Our old one was a side by side and this one just doesn't seem to have nearly as much room. While the flex section is great, if you use it as a fridge, the freezer space is reduced by half. The ice bin seems small in comparison with our old side by side and the ice cubes are smaller as well. Perhaps due to this, it does not seem to crush ice well at all. I am planning to contact manufacturer about this. While the filter is conveniently located inside the refrigerator, you must turn off your water supply every time you change the filter. This is really annoying and just can't understand why this could not have been designed better.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great fridge, terrible ice maker

    Posted
    Janesfamily
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the fridge itself, but after owning it for just 10 months, the ice maker has failed for the second time. There is a class-action suit being filed against Samsung on the poor design of the unit. If you're OK with using a separate ice maker, you'll love the fridge. Otherwise, the ice maker WILL fail and you will be disappointed. The good: plenty of storage, flexible compartments, and love how you can configure the bottom-right compartment to be fridge or freezer. Brilliant feature! It's quiet, the lighting is great, and it can pop up an alert on your phone if the door is left open. All great stuff. The bad: the ice maker. It really ruins the whole experience. We don't have a place to put a stand-alone ice maker, nor do we want to incur the cost of that. Thankfully, we purchased the Geek Squad protection plan and are now going to be exchanging it for a different model, and to be safe, it will most likely be a different brand. I hate it though, because we really love the fridge!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Performs as good as it looks

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had this 12 months now. I admit it was a pricey, and normally I would not have spent this much on a fridge - but I am extremely satisfied. Food lasts longer, everything stays fresh. It is extremely flexible and is a very attractive appliance. The showcase door is great for accessing the creamer, milk, small items you frequently use. We purchase the stove and Microwave in the same finish, and they thoroughly enhanced the look of our kitchen. I am happy to say the performance matches the appearance. Its been one year, and we are very satisfied I did not go 5 stars only because it does not stay clean to the touch - it is easy to clean, but shows every mark from the hands that access, it. We typically take a cloth and some Windex to the exterior daily. The other issue, is that we have hard water, and there is no removable lower tray below the ice / water dispenser that would allow for more effective , thorough cleaning. SO, what we have is an evolutionary change to the finish of the plastic by the residual water leaving discoloration. I am afraid to try any cleaner because it could easily effect the rest of the refrigerator, or make the plastic look even worse.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Frig... but poor ice cube space

    Posted
    aythan09
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my first counter-depth refrigerator and I absolutely love the 4 doors. I am glad I purchased this one instead of the other styles without four doors. The flex door option was perfect for my family. My issues are: 1. Ice cube tray space. Its a big deal for us and I can barely get 2 24oz bottles filled with ice. Then once its complete... then no more ice for awhile. When I say awhile... I mean 4+ hours later. So if you need a good amount of ice to fill a small bucket... this is not a good frig for it. 2. The showcase door. The bottom shelf is good for a milk carton or two but the middle shelf is pretty much useless because its too small to put anything in there. We have two kids so of course one wants oj and the other wants milk or chocolate milk and we just cant have 3 cartons in the showcase door. They need to make it where you can have enough space for 4 full-size beverages on both of the shelves.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY - YOU'LL REGRET IT!

    Posted
    Steve

    Trust me, you'll end up hating this fridge like I do. Sure, its pretty in the store and the lights inside look cool too. And it seems like a good idea to have 4 doors but in reality, its super annoying and while the cubic feet is the same inside, it feels much smaller and awkward compared to my old side-by-side. And if you thought that having no door handles would be fine, you'd be wrong. Having to dig in to ope the fridge all the time is also annoying but the absolute worst part of this fridge is the fingerprints! I'm not talking 1 or 2 smudges, I'm talking you cant stand to look at it fingerprints by everyone who opens the fridge--everyone. We literally spray Windex on it 4-5 times a day and its suuuuper annoying!!! Others have commented about the slow ice but that's completely minor compared to the huge design flaw of having a french door refrigerator without handles and a surface that shows fingerprints. I am seriously considering selling this 3 month old refrigerator on Craigslist. Don't make my mistake and at least get fridge with handles.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't be fooled by good reviews

    Posted
    Sapphirelady
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased this for a high end Spec house on the beach. We were wowed by the 4 door flexibility and its a good looking unit. This house has been on the market for 6 months and we have had the frig. running because we have stayed in the house a few times we've visited. EVERY TIME we show up, the ice maker is froze up, we can't pull the ice bucket out, and the water dispenser is not working. The only fix we have found is to defrost the frig. and replace the water filter at $50 a pop. Fortunately we have been able to do this ourselves without a repairman and expense. We have since found there is a class action lawsuit for this model and others for Samsung ice makers. I will never buy Samsung appliances again. Same house we have a Samsung dishwasher that has broken twice in the same first year. Keep in mind, this is a house that is rarely used!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Get a warranty, good luck

    Posted
    Caution

    SO disappointed. 18 months old - a plastic transition from copper line to aluminum evaporator leaked, into the refrigerator, lost Freon, lost compressor oil, stunk up the house, and of course all the plastic and Styrofoam internal parts absorbed the oder. Waited 4 weeks to have it repaired. After braking plastic clips and pans, replacing a compressor and evaporator,I have a compromised refrigerator holding 34degrees, with a freezer and cooling zone at 64 degrees. The smell is awful. SO , basically, its beautiful, it worked well when it worked. I am 57 y/o, First refrigerator I have ever owned that stopped working, also the most expensive.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Refridgerator!

    Posted
    Shooter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We got this refrigerator because in our kitchen remodel layout, the larger full-size fridge we had made clearances too narrow. I was hesitant to get a counter-depth model, thinking we'd run short of fridge cubic footage for all we had in our larger unit. HOWEVER, this one fits everything just fine, saves the space we needed for the new floorplan, and the storage in the bottom compartments (we use both as freezer space) holds MORE food in it than the pull-out drawer and chest style of our full-size fridge. It's because of the 2 drawers on each side with a pull out shelf on top of them - it allows you to organize your food without having to dig thru a large chest and drawer to find what you want. The Showcase front is also great for getting those most-used items (milk and condiments) without having to open up the entire fridge. The only drawback, and it's minor, is the ice machine ice cube storage is small compared to the full-size models just because there isn't room for more ice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent but lifestyle specific

    Posted
    BrindaC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok so I like the fridge but it doesn't fit our lifestyle and household. It's pretty small but I was prepared for that on some level. I downsized to counter depth. My problems with this unit: 1 - the showcase door is cool but it makes the shelves so small. Won't fit 3 half gallon containers. 2 - not fingerprint resistant. Darn thing looks dirty all the time. 3 - not magnetic. Didn't know this was an issue but I guess the newer fridges aren't. Only an issue for a fridge magnet family like mine. 4 - freezer section is small. They put drawers and it makes it a tiny area. When I say lifestyle specific, this is what I mean. If you shop at warehouse stores, forget getting anything into the freezer. 5 - the flexdoor is the identical layout to freezer with drawers. Makes it a tight space. I use it as a fridge and put all my produce in there but it's tough to fit everything. Also the door has shelves but they are very thin. Only good for small bottles.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this fridge!

    Posted
    Janet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator was the last piece to our new kitchen and our new appliance line up! We did a lot of research on refrigerators and visited the stores to look at everything available. We wanted the sleek fit of a counter depth refrigerator, there are only 2 of us, so we knew we wouldn't miss the space of the standard depth. This refrigerator offered us the versatility to utilize the right side of the freezer as a fridge, if need be - so, we made our choice. Some of the reviews we read advised that the ice maker didn't keep up. To date this hasn't been a problem. I don't think we will ever fill a cooler with it -but, it has been enough ice for us. It does take a full 24 hours to ready the ice and don't forget to read the instructions on turning the ice maker on! :-) For us, this has been a good choice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    New refrigerator

    Posted
    ramesh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love our new refrigerator! Once we plugged it in, it cooled down super fast and has kept perfect temperature ever since. The design is perfect for us -- we don't use the freezer that much but if we need to, we can make the Flex Zone a freezer area. And if we have guests, we can put extra serving bowls in the Flex Zone. It's nice that we can open just one door to retrieve most-used items, saving energy. The water dispenser works perfectly -- people who have complained about it probably held their glass down too low or removed it too fast. The ice dispenser works great, too. We think this model is super-attractive, both inside and out. The drawers glide smoothly and the lighting is nice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good refrigerator with a few odd flaws

    Posted
    DanW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a beautiful fridge, but has an extremely tiny ice maker that makes ice slowly and is difficult to get into by hand. Very clunky design for such a modern refrigerator. It also has an oddly placed and overly powerful water dispenser. The hose points to the side of the cup rather than down, meaning if you don't have the cup up high enough (but low enough to not push in the ice dispenser) you will make a mess. Not to mention the water comes out like a fire hose! With a toddler we have already cleaned up many water messes we didn't have with our previous fridge. That said, it's a great appliance and we're happy with the purchase so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Mid-High Counter Depth Fridge

    Posted
    StevenD71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Flex zone on this refrigerator is awesome - you can change it to extend your refrigerator, freezer or you can set it to age or store fresh meats! It's great to have ice and water on the door, though I do agree with some reviews that say the ice capacity is a bit light. That said, if you know you'll have a greater need for ice, buy a bag... Filtered water is great! There is ample storage in the main refrigerator area, but if this is your only Refrigerator/Freezer, you'll probably need to use the Flex Zone as additional freezer storage...but having the ability to change it to suit your needs is awesome!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge

    Posted
    Tjnjmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have had it now for about a month. We bought counter depth. I was a little worried it wouldn't be big enough on the inside for our family of 4 plus 2 guests occasionally but it works just fine. We also have a deep freezer to store more meat. If we didnt have that there wouldn't be enough room in freezer for our needs. The water dispenser is great! Easy to use. The showcase door is handy to have when I just need condiments or a gallon of milk. Not sure if I'm spose to put milk in the showcase part but I find it very convenient that way. Overall it is a beautiful fridge inside and out. Everything is functional and easy to use.

    I would recommend this to a friend