Customer Ratings & Reviews
- Model:
- DW90F89P0USRAA
- SKU:
- 10886314
Rating by feature
- Cleaning Quality
Rating 4.9 out of 5 stars
- Dry Quality
Rating 4.7 out of 5 stars
- Cycle Options
Rating 4.9 out of 5 stars
Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to go with this dishwasher because of previous reviews and the sleek look. It was delivered and awaiting install. We will check back after we use it for a bit.
I would recommend this to a friendGreat item, AWFUL SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know when I do these reviews it’s about the actual product and not the service received so it would be unfair to rate this item itself less than it deserves. The dishwasher is great. It cleans well and is efficient and easy to use. The auto open feature works great and it’s nice to be able to integrate this appliance with the rest of my Samsung appliances through the app. The AI wash feature is great as it helps to eliminate any unnecessary wash times through the regular cycles. Love the look and the fingerprint resistant exterior is great. I love this dishwasher. As for the service received when purchasing this item. This has become a recurring issue with buying items open box from Best Buy. They used to be a company that actually cared about their customers, especially those that invest in their rewards clubs and have their credit cards but not anymore. I bought this item open box in “excellent” condition according to the store which means that it’s not missing any parts and has no damage at all. Well it was missing many parts and I didn’t find out till I got it home because they wouldn’t let me check it before I left the store. I called Best Buy to let them know what happened and their only response was for me to bring it back. I asked them if they thought it made sense for me to uninstall the dishwasher and then bring it back to the store instead of just sending me the missing parts because I had a warranty on it and I was told no, that I had to physically just return it as if it was a 5lb item. Just zero care and concern for what I was mislead to believe. I’ve spent thousands of dollars a year with Best Buy but who cares right? It’s really sad because this used to be one of my favorite stores to shop at but I’ll be checking out the competition going forward.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jason,
We’re happy to know that the dishwasher works great for you. Regarding the customer service experience you had when you purchased the dishwasher, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Silence
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is so silent!!! One of the best outside
I would recommend this to a friendSo-so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher cleans dishes well. Here are the drawbacks, from our experience: the door opens in response to the slightest push, even if we accidentally lean against it as we are using the counter above it. It happens during the wash cycle as well, so we avoid putting it on during the day. The second star was deducted for the design of the wire rack on the bottom. The configuration is limited to either all plates or plates and larger pots/pans combo. We use a lot of bowls, and our previous dishwasher had a better optional configuration to accommodate odd size items. Another beware before you purchase: Best Buys' price match is not available on bundled items.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KatR,
We appreciate you sharing your experience, and we understand how important it is for your dishwasher to operate smoothly in your daily routine, so we’re here and fully willing to help you get things working the way you expect.
To adjust the door’s touch sensitivity, please follow the instructions in your user manual. Instruction: Refer to page 40 under Special Features
User manual https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf
To help you get the best fit for bowls and other irregular items, you may follow the loading guide below. You may also click on the embedded links for additional support.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS10004786/
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151481658) to help our team pull up your information.
Thank you.
^Camille
Feedback
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smells like asphalt when running, assume that will go away. Top rack takes a little bit to get used to, gap between top rack and glasses rack makes it hard to put tall glasses in glasses rack.
I would recommend this to a friendVery quiet operation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we were pleasantly surprised when next day delivery and install was available and completed quickly. this unit is much quieter and easy to use. the AI cleaning mode has worked great so far and the adjustable shelves are very helpful.
I would recommend this to a friendPerfect replacement for our old dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed this new dishwasher took away our old unit. The process was smooth and professional. We love our new Samsung dishwasher! Its functionality and dish placement configurations are just perfect for our household.
I would recommend this to a friendAwesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is so quiet and I love being able to track with the app!
I would recommend this to a friendQuality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good brand name, good quality and great technology
I would recommend this to a friendDelighted With Samsung+Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, back by great service...I consider this a big win!
I would recommend this to a friendExcellent dish washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans really great. Love the ai wash my dishes have never been cleaner.
I would recommend this to a friendGreat buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet dishwasher and does a great job! Definitely satisfied!
I would recommend this to a friendAMAZING!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to use, spacius, modern, and great looking.
I would recommend this to a friendSamsung washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooooooooooooooooooooooooooooooooooooooooooooddddddd
I would recommend this to a friendDishwasher review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome dishwasher. love the clean look and the auto open
I would recommend this to a friendDecent machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, not worth the price. It can be better
No, I would not recommend this to a friendA great/quiet dishwasher but…..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one complaint….difficult to figure out the “start” button.
I would recommend this to a friendDont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it takes a while to dry dishes. The wash cycles are hard to maneuver
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how having a dishwasher that takes a while to dry the dishes feels, LorenzoA. We're here to help.
Here is a link to troubleshooting the dishwasher cycle that runs too long to finish. It also contains another link about the water supply requirements, which you may check.
Samsung dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
We've also provided the link to learn more about loading the dishwasher. The resource also includes links about the dishwasher cycles and a video to watch from start to finish.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151008939 to help our team pull up your information when you message us.
Thank you.
-AngelicaShould you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number to help our team pull up your information when you message us.
Thank you.
-AngelicaShould you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number to help our team pull up your information when you message us.
Thank you.
-Angelica
Installation First Time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit wouldn't drain. Troubleshooted all possible issues that the manual said may be the problem without take unit out from under the counter. The second unit that was brought for replacement was installed and worked and has worked great ever since. The issue was the first install pinched hose reducing drain flow. As of 9-19-25 the unit is great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback about your first unit. We're glad your new dishwasher is working well. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Samsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dishwasher, very stylish and dishes are sparkling! ✨
I would recommend this to a friend
