Customer Ratings & Reviews
- Model:
- WA40A3005AW
- SKU:
- 11619792
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made my purchase May 2021. Washer arrived as expected. It has been 18 months as of today with no issues.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed there are too many quirks. the bedding cycle doesn'treally work like you would expect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yummy!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 4.0 cu. ft. High-Efficiency Top Load Washer with ActiveWave Agitator and Soft-Close Lid - White. I sincerely apologize for the inconvenience if the bedding cycle on your Samsung Washer doesn't work well and it was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Care for your Bedding Items with your Samsung Washer and Dryer": https://www.samsung.com/us/support/answer/ANS00047247/.
You may also refer to the user manual about "Bedding/Waterproof Cycle Overview" on page 32 and the cycle chart to set the best cycle and options for your laundry on page 56: https://downloadcenter.samsung.com/content/UM/202101/20210125163747452/WA3000A_DC68-03850F-00_EN_CFR_MES_R_071220.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144616092
Have a great day.
Melardo
Mighty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might not look like much but under the hood of this unexpecting white box of metal lays the workings of a washing machine
I would recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate you sharing your sentiments with your Samsung washer. We are here to help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453922, which will help our team pull up your information.
^Rainly
Don't buy this washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does not work. We have not been able to wash 1 item of clothing to this day. Bestbuy was supposed to send someone to reprogram it. So that we could use it but no one came.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear about the issues that you are having with your washing machine. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your washing machine. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107231) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Horrible, trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the day before i was selling it, the trash machine stopped draining. Impossible to open up & get unclogged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Will,
We can imagine how it feels to have a washer that doesn't drain. We'd love to help you.
Please see the link below for the steps if the Samsung washing machine is not draining. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454600, which will help our team pull up your information.
^Rainly
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||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, dissatisfied... Haven't been able to use my washing machine and customer service couldn't care any less
No, I would not recommend this to a friendDissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new but there is a defect on the control board. Dissapointed and Best buy did not replace and it is only 22 days old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that the control board on your Samsung washer is defective. We apologize for the inconvenience this might have caused you, especially when the product is only 22 days old, yet BestBuy did not replace it. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check if your Samsung washing machine buttons won't work.
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
You may also refer to the video link below for additional information on what to do when a washing machine control panel doesn't respond.
https://www.youtube.com/watch?v=qNtD_hOEGwY
For reference, I've included a link to the warranty page of the Samsung washer, which you can also check anytime.
https://www.samsung.com/us/support/warranty/?model=N0054586&modelCode=WA40A3005AW/A4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144317630
-Angelica
s-l-o-w-e-s-t washer ever.............
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its the slowest washer ever.......... would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your overall experience with the product, RobinB.
For us to better assist you with your unit, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652751, which will help our team pull up your information.
^Rainly
Excellent service and a great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and great product. I’ve always had great service with The Geek Squad
I would recommend this to a friendDisappointed in Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with the Samsung washer 2 weeks after it was delivered. Water would not stop filling the drum and would over fill.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it would not stop filling the drum and would overfill 2 weeks after it was delivered. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001013/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144348804.
-Noraina
Don't buy -- not good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a month and died. The dryer had to have the board replaced upon arriving. So disappointed and no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RevSther, I see your experience has not been great with your new Samsung Washer and I would like to make it my mission to make that better. I would love for you to contact us to provide a resolution. You are able to reach us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143462698. We would like to welcome you to our Samsung family. ^Brad
Don't fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been calling because I am going to have to change the two products because they do not fit through the door, I will go tomorrow because I have not been able to communicate
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product. Had to get it replaced. Not worth the hassle going through customer service for about 3 hrs on the phone.
No, I would not recommend this to a friendGets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer! Clothes dry quickly thanks to its effective spin cycle.
I would recommend this to a friendDo NOT buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolute junk, does not put water, my cloths come out dry, why bother washing when it can't even put the water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it does not put water leaving your clothes dry. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01203005/ to guide you on the issue. Just click on "Washing machine does not fill with water at all" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144566247.
-Noraina
Why so big…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is very large and bulky - will not fit in some spaces.
No, I would not recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer so far. It has been great . . . .
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't wash like any other washer with an Agitator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tony, I want to congratulate you on your new Samsung Washer and appreciate you taking the time to share your concerns. Our machines are different than traditional washers with an agitator. We strive to be the most energy efficient for your home. I want to share some helpful information to ensure you get the best performance from your washer. See link below:
https://www.samsung.com/us/support/answer/ANS00084866/
If you continue having issues, please reach out to us at your earliest chance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683516. We want to welcome you to our family and thank you for being a part of our Samsung family. ^Brad
Exchanged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to shaking. Bought ge from you with geek 3 year warranty.
No, I would not recommend this to a friendDont buy open box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sold a bad machine. Samsung wont fix it, and i cant get ahold of anyone to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
