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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 4843 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry highly, praising its performance, quiet operation, and ease of use. Many appreciate the dryer's capacity and drying speed, along with its sleek design. However, some users find the lint trap difficult to clean, and others have reported challenges with installation or the spin cycle. A few minor concerns were also raised regarding the dryer door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 4,843 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs great. Large capacity loads. Washes delicates nicely, while cleans blankets without worry. It plays a tune when it’s finished. Love that. Best Buy installed, and they were very careful and professional. Great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nor installed properly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not installed properly big gap supposed to be in corner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased this product. It’s exactly as I hoped it would be. I’m so happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Washer and no issues from 1 month of usage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great beautiful. Color so beautiful. Price are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine not loud like the other brand..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but a little noisy during spin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, great features, clothes clean! Little noisy during the spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laundry Room

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best dryer I have ever purchased. At first it was sold out and I was so bummed. Then it was back in stock and I had to have it. Bought it along with the washer. My husband and I are so happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those aren’t scratches! These are beautiful looking washer and dryer perfect for a small space apartment. Eric did a great job installing our washer and dryer. He even gave us care tips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsungset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good with both the washer and dryer. Did several loads an no issues at all. Installed them myself and leveled everything. Got them at such a great price even with the 5 year geek squad protection it was still less expensive for many other sets from other retailers and they perform perfectly. Hopefully they last many years. We decided to not spend several hundred dollars more and get the pedestals as we are remodeling the laundry room and we are going to create a platform under them and tile the floors, platform and walls.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    oil stains on clothes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a serious problem because all my clothes and my family's clothes are stained with oil. I didn't know how clothes got stained until we put my son's uniform in the first wash and it came out with oil stains. Now I have a lot of clothes with oil stains.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We aim to provide you with a hassle-free experience while using your washing machine, JeffersonMuniz. Let us help you.

      Please refer to the resources below to address your washer's concerns. Click the links and hyperlinks and watch the embedded video (if available) for tips.

      Laundry is stained or damaged after using the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1150699150, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    10/10 on looks, not sure about quality yet

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay for the price but I'm not confident it's going to last more than a few years. From a looks perspective it's a 10! There are lots of cycles to choose from and it does a good job of sensing when the items are almost dry. I also love the blue lights and the little songs it plays. Yes, it's gimmicky but anything that brings enjoyment to a mundane chore is welcome! (FYI this takes a 4-prong plug)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looks, okay for the price, still prefer LG

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay for the price but I'm not confident it's going to last more than a few years. From a looks perspective it's a 10! There isn't much insulation around the drum so it sounds pretty loud on my tile floor. The feature I like the most is the ability to choose a more dialed in water temperature. It lets you choose a temp level so you have more choices than cold/warm/hot. I also love the blue lights and the little songs it plays. Yes, it's gimmicky but anything that brings enjoyment to a mundane chore is welcome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality Washing Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality washing machine! The machine is quiet and gets the job done!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    washing machines

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The play button must be pressed quite hard, It does not start unless you press the button hard

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Luis M,

      We appreciate you sharing your sentiments about the button on your Samsung washing machine. We are here to help you.

      Please consider checking the link below for steps if the Samsung washing machine control panel or buttons don't work. Kindly watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147471029, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Samsung 7.5 Cu. Ft. Stackable dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dryer is very efficient and nice looking. My clothes, towels, and bedding turn out nice and fluffy. Today, I dried 4 regular-sized pillows in it, and it handled them with ease.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That is great, LeeW! Thanks for taking time from your day to let us know you are enjoying the new dryer. You are the best part of Samsung! ^Shay Samsung

  • Rated 1 out of 5 stars

    Done wrong by Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this supposedly new, open box washing machine that lasted about 5 washings over 2 weeks. By then it was shaking so bad the neighbors could hear it and it shook the whole house. Of course Best Buy said it was past their warranty by time we called and referred it to Samsung. Found out it was unfixable, broken weight and bolts. Best Buy should have taken it back for refund or credit but Nooo! Will not be buying major appliances or possibly anything else there again. Took 2 months for Samsung to take action. Not a happy camper!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We sincerely apologize for the experience with your Samsung Washer. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Your washer will vibrate and make some noise, but it should be barely noticeable. If your washer is shaking violently, ensure the shipping bolts are removed for the front load model. A level floor and washer will help reduce shaking, too. Give the washer space for rattling or clanging noises, and check for loose metal items inside. Turning clothes inside out can reduce noise from buttons and zippers. And finally, if you hear squeaking or squealing, turn your washer off and request service.

      I shared the link about "Samsung Washing Machine is Shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/.

      You may also refer to this link about "Install a Samsung Washing Machine in your Home" and look for "Level the Washing Machine": https://www.samsung.com/us/support/answer/ANS00051342/.

      Reference Number: 1144764614

      Have a great day.

      Melardo Samsung

  • Rated 1 out of 5 stars

    Sorely disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons on the front panel of the washer are smearing/peeling off. I contacted Samsung explaining to them what the issue is with photos and they sent a tech over who came by and took the same photos and said Samsung will not address. This appears to be a known issue and I guess in while the entire front panel will not have any buttons and it will get totally wiped out. Very disappointed in the way Samsung has addressed this issue, wasted my time and did not do anything for this issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ALinNJ,
      Thank you for purchasing a dryer from us. Samsung products are designed to provide convenience and satisfaction.
      And it's sad knowing that one of our valued customers like you had to experience smearing/peeling off with our product.
      Proper maintenance is important to keep our things look presentable. Please go to page 40 on this link for your reference on how to properly maintain your washer
      https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf

      Also, here is a link that you can use on how to clean your washer.
      https://www.samsung.com/us/support/answer/ANS00030150/


      Here are options as well if you wish to speak with our representatives for further assistance.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Stay safe,

      Reference Ticket Number: 1144138866

      ^Mila Samsung

  • Rated 1 out of 5 stars

    Works like a washer should, with many problems

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had more problems with this washer than any cheaper one I've ever used. First the door lock stopped working so I couldn't wash anything, which I had to call and wait a few days for it to come be fixed under warranty. The front seal of the door always has a leak, every single wash cycle. Now, conveniently it started leaking out the front of the washer of all places. Right after my warranty ran out too for the added smack in the face. Do yourself the favor and skip on a Samsung washer, it's just not worth the hassle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we realize your experience has been less than ideal and we definitely understand that. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the washing machine leaking (https://bit.ly/3BEMJ6J). For further assistance, contact our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787790) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like this washer. After the test wash, we did 6 loads of laundry. I like the way it looks, easy to use.Many different settings to choose from.

    I would recommend this to a friend
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