Customer Ratings & Reviews
- Model:
- QN43LS03AAFXZA
- SKU:
- 6452057
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality and design of the 43" Class The Frame Series LED 4K UHD Smart Tizen TV. Many customers commented on the excellent picture and well thought out installation instructions. The TV's design is also a hit, with one customer saying it's "worth it for the design though." While some customers mentioned the price as a con, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Samsung frame tv
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the frame tv it’s the shiznick!!!!
I would recommend this to a friend5star
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome 4K TV purchase! Smooth transaction at the Hsv location!!
I would recommend this to a friendSamsung the Best Buy out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never own another tv brand again other than Samsung
I would recommend this to a friendSamsung Frame T.V.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this t.v.! It’s my favorite electronic in my house!!!
I would recommend this to a friendThe Frame TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. It’s very slim and the Frame aspect is very neat.
I would recommend this to a friendSamsung tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and advice for selecting the Model purchase
I would recommend this to a friendFrame tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a big picture frame …………………………………
I would recommend this to a friend- Cons mentioned:Wall mount
No Mount included in the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful tv but pretty upset it came WITHOUT a no gap wall mount kit. Only received, one connect and a bag of wires that included (what is labeled as) "BRKT - wall rear right" and "BRKT - wall rear left". Where is the actual mount?? Sadly will have to return this upcoming weekend and probably wont repurchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CPeterson,
Thank you for your review of The Frame TV. We appreciate your feedback regarding the wall mount included with your TV. The 2021 Frame TV includes the new Slim Fit Wall Mount, which is the 2-piece set of brackets in which you are referring to. The Slim Fit Wall Mount brings your TV flush against the wall for a minimalist look that blends seamlessly into any interior. Additionally, the Slim Fit Wall Mount's swivel bracket will allow you to rotate your TV up to an additional 10-15 degrees. If the wall mount template was not included with your TV, we ask that you please contact Samsung Customer Support for one, as this will assist you in installation of your TV's wall mount. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Disapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea to get this TV is to hang it like a canvas on the wall...But please beware that you will have to dangle the visible fiber optic wire down which DEFEATS the purpose of this large amount of money you pay for the "Canvas/picture" style . The wire is NOT in-wall fire rated and Geek squad refused to install it in wall and Samsung DOES NOT offer it which blows my mind...I ended up returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sultan11,
Thank you for your review of The Frame TV and for sharing your feedback. Your experience is very important to us and will be shared with our product team.
Please know The Frame (2021) is compatible with the separately sold One Connect In-Wall cable (Model: VG-SOCR86U/ZA), which would have allowed Geek Squad to install the cable through your wall.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Dissatisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a open Box and it didn’t come with the frame. It said on the box all parts are included.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fish,
We appreciate you sharing your feedback regarding parts missing from your Frame TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
I'm tech savvy, and this TV is still HARD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a pretty tech savvy guy and I still can't even get half of this TV's features to work on any given day: Google Chromecast disconnects the moment I activate the HDMI connection, the phone app SmartThings is finnicky based on when I want to change the TV artwork, the free TV artwork is a joke and never updates, multi-view never works the way I want it to, and the smart menu has an unremovable sponsorship bar. Ridiculous. A first generation model I'd be OK with, but years later, this still feels under developed on the UI/UX side.
No, I would not recommend this to a friendUninstalled TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor communication . Unable to get Tv working . Was told they will return but no one called or came back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thesamsungtv,
Thank you for choosing The Frame TV and for your review. I'm sorry to hear you are having difficulties with your new TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Too much pushing buttons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to turn on tv, need to do lot to get where you need to watch.
No, I would not recommend this to a friendNot recommended, customer service not helpful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.shuts off randomly, cant do anything. sometimes turns on for 10 min then shuts off again. returning. customer service was not helpful. drove over 2 hours which was wasted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HA90,
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own. Please first ensure the ECO sensor is not causing dimming or flickering. The ECO sensor automatically adjusts the brightness level of the TV according to the ambient light level which may cause your TV screen to look as if it is powering on and off.
Disable Brightness Optimization, Brightness Reduction, Motion Lighting, or Contrast Enhancer by going to: Settings > General > Power and Energy Saving > and adjusting the Brightness Optimization, Brightness Reduction, and Motion Lighting.
Please also make sure the motion sensor is not blocked at the front bottom of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected. Some things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector
If the ECO sensor is disabled and motion sensor is unblocked and the issue persists, please try these troubleshooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Bummed buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a happy camper. We just opened the box and it’s missing the back plate to hang the TV.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Worth every penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I’ve ever gotten, and the solar remote is a nice plus. My only regret is not getting a bigger size, and maybe the fact that a lot of the art is hidden behind a paywall. Doesn’t bother me enough to detract from my love for it.
I would recommend this to a friend - Cons mentioned:Wall mount
Great TV after you have it set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV for an area of our house where generally we listen to music and cook. I wanted a TV for projecting recipes, watching while cooking etc. I did not want to look at a black box ever in this room, so the frame was a perfect solution. Mostly I have uploaded my own art images but it's nice to be able to buy images as well. I love rotating the art and having different stuff to look at all of the time. I do have a few complaints... the very buggy app ( I am using on a competitor's mobile device so maybe that is the issue). It was a hassle to hang (PLEASE redesign the brackets for future iterations) and expensive to wire up - but i knew that going in to it.
I would recommend this to a friend - Pros mentioned:Picture quality
Dog lover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a nice picture and automatically repeats the series of pictures you upload after they have played. Only thing I didn't like is it doesn't automatically repeat for videos. I got this so I could see pictures and videos for my dog that recently passed. It's nice to see his pictures and videos. I wish that it also had more ability to play pictures and videos at different speeds.
I would recommend this to a friend - Pros mentioned:Picture quality
Very pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on the frame matches my decor perfectly. The t.v. picture is clear, true colors and thus far excellent performance.
I would recommend this to a friend - Pros mentioned:Tv quality
Not just a TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works great in an area where you want a TV but you don't want it to look like a TV majority of the time.
I would recommend this to a friend