Customer Ratings & Reviews
- Model:
- UN43TU690TFXZA
- SKU:
- 6514057
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 43" Class TU690T Crystal UHD 4K Smart Tizen TV (2022) for its exceptional picture quality, ease of use, and affordability. Many appreciate the straightforward setup and the vibrant colors. While some users expressed concerns about the remote control and occasional reliability issues, the positive feedback on picture quality and ease of use significantly outweighs the negative comments.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv nice picture sound is loud and clear!!!!!
I would recommend this to a friend Slow to respond
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products, usually. It's not often that I get Samsung product that does not work well. Well, here I am, with this dud of a tv. It takes forever for the t.v. to recognize the button presses on my remote. I have also needed to reset my t.v. a number of times, and when I do, I have to reset it again, because it stops recognizing the sound bar. This t.v. aggravates me to no end.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good bargain
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Minor hiccup with the delivery, but overall great picture quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great quality tv. Perfect for a little apartment the sound is decent as well
I would recommend this to a friend Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful apps powered by tisen. Fully capable of everything I needed it for and that was to be used in our guest bedroom and internet ready so we could get rid of our cable box and just use the app. Hung on the wall to open up the room and got rid of some bulky furniture.
I would recommend this to a friendPerformance Great. Set up not so much.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance-wise this TV is pretty good. Especially for the price that I paid. It is used in my bedroom, so I use it infrequently. My disappointment was in the initial set-up. Set up was not totally intuitive and there are no printed instructions. Instructions are digitally incorporated somewhere within the TV. Thank God for YouTube. Found alot out there that was helpful.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is clear and definitely a great buy! It wont go wrong with this one..
I would recommend this to a friend Cheap LED
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s watchable, but don’t expect much at its price point. Hopefully, it lasts a few years.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jimbo22,
Thanks for taking a moment to review Samsung’s TU690T TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know that Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Smart tv
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like an excellent television…not totally easy to figure out use
I would recommend this to a friend Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appreciated constant communication regarding the fact the item would be delayed in delivery. Then was notified of delivery just 48 hours later. The sale price was great too.! Was a gift.
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great so far and also was easy to set up pretty much did it its self
I would recommend this to a friend - Pros mentioned:Price
Bedroom tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our bedroom. Is a great tv so far for the price.
I would recommend this to a friend - Cons mentioned:Connectivity
Not a good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first bust of a Samsung. Have been a big fan of Samsung but this one a dud. Switched multiple hdmi(3), a new cable box and still says source cannot be found. Called customer service twice. Will taking it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Appleowner,
I'm sorry that you are experiencing issues connecting external devices on your new TU690T TV. Please know we are here to help.
Please go to the Connection Guide for details Source > Connection Guide.
Make sure that your external device is connected securely and turned on. Move to Sources to switch to other input sources: Source > Sources.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approx. 2 minutes). Source > Connection Guide > Video Device > HDMI Troubleshooting.
Also, please check the broadcast signals or the network that is connected to your external device.
For further assistance, please know we’re here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Picture quality
TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Good picture and sound. Documentiaton needs work.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv. good size for the price. Has alot for a smart tv
I would recommend this to a friend - Pros mentioned:Price
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Realiable tv…….. Great price for Black Friday:……..
I would recommend this to a friend Nice Samsung to replace my dead 9 yr old one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV. But disappointed to find no smart TV’s will interface with my DVD/Video. But I am trying to resolve that and hoping Geek squad will assist me.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MyTV,
Thanks for your purchase and feedback on the TU690T TV not being able to connect to your DVD player. Depending on the exact issue, it's possible you simply need an RCA/Composite to HDMI converter like this one: https://www.bestbuy.com/site/insignia-rca-to-hdmi-converter-black/6134312.p?skuId=6134312
If there are other compatibility issues, or if you need help at all, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
New TV for spare room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The online ordering and product availability was very good. The in-store pickup was not very good and should be improved. Too many employees standing around with their hands in their pockets, looking into space!
I would recommend this to a friendTV at Child Care Facility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV's doesn't pickup wifi as well as other TVs and devices on my network.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JDV1,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Remote control
poor built
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv remote is total crapola. the buttons are tiny and if you have big fingers it is super hard to operate without hitting other things
No, I would not recommend this to a friendBrand response from Samsung
Posted .LillianK,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro