Customer Ratings & Reviews
- Model:
- QN50LS03AAFXZA
- SKU:
- 6452060
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 50" Class The Frame Series LED 4K UHD Smart Tizen TV's picture quality as excellent and lifelike, with a sleek design that is easy to set up and mount flush against the wall. However, some customers find the TV to be expensive and have concerns about missing parts and a non-functional remote control.
This summary was generated by AI based on customer reviews.
Refresh Rate inaccurate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.50Inch Does not appear to be 120hz, pretty frustrating as it was one of the main reasons I bought it. Would love to get support to switch it to 120 if possible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jack,
Thank you for your purchase and review of the 2021 Frame TV. We greatly appreciate you bringing the details of this model's specifications to our attention and will work with the appropriate entities to get that corrected. Feedback from valued customers, such as yourself, help us in our drive towards best-in-class products & service – which includes accurate information for all of our models.
Please know when stepping up to The Frame 55", you will gain Motion Rate 240 which combines the panel’s native refresh rate, image processing, and backlighting technology.
Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Cons mentioned:Remote control
Hated It.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like this TV & am returning it. Perhaps it is the LED aspect of the TV, but all people appear as if they are standing in front of a green screen. It causes issues with my astigmatism, gives me headaches, & I hated the remote. The default on the volume was super loud, too, & Samsung sort of forces their phone app on you.
No, I would not recommend this to a friend Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice concept but very quickly gets super expensive buying frames. Plus, they don't mention you HAVE to subscribe to an annual Samsung plan even if you want to upload your own images &/or use ones from their art gallery. Was excited to get it and quickly bummed on set up to discover all the expensive adds to get it the way I would think most consumers want it to begin with. (i.e. a nice frame and the TV displaying cool content on standby)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nashville1,
Thank you for your review of the 2021 50” Frame TV and for sharing your thoughts regarding your experience which led you to return your unit. Please know that there is no cost to upload your own images - this is an included feature, and can be done directly from the SmartThings app.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Not really worth it. You can get the same quality for a lower price with other Samsung tvs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hanc,
Thank you for sharing your review of The Frame TV. We value your thoughts regarding this model and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
New model Samsung picture frame tv great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was great but the add on white frame we purchased separately was horrible. The 1st one that we purchased arrived broken. The store ordered a new one and it was suppose to be magnetized to attach easily to the TV but it was not. I returned the white frame and just leaving the tv with the original black frame. I wouldn’t suggest changing the frame for the newer model 2021 tv.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Beatrice,
Thank you for purchasing Samsung's new 2021 Frame TV. We appreciate your feedback regarding the damaged customizable bezel you received. Our products leave the factory after passing numerous rigorous quality checks. Nonetheless, damage could have been incurred during shipping and handling.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Good Value
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was great, difficult to navigate and understand settings for art mode.
I would recommend this to a friendAlexa doesn’t work properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice control for Alexa doesn’t work properly. Otherwise, it’s ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nicky,
Thank you for choosing Samsung’s The Frame TV and for sharing your experience with built-in Alexa functionality. Please know that voice commands may differ with each voice assistant.
We suggest you check the command examples for each voice assistant.
Settings > General > Voice > Amazon Alexa Settings
For more information about the usage and settings of Amazon Alexa, run Amazon Alexa Settings. Go to: Settings > General > Voice > Amazon Alexa Settings
When the TV is far from you or the ambient noise is too loud, the TV may be unable to recognize your voice. For the best results, you will need to be within 10 feet of your TV. Please look at your TV screen and speak.
If you haven’t already, we recommend turning on the Voice Wake-up function as well. Press the microphone button on your remote, then go to: Explore Now > Settings > Voice Wake-up.
You may also want to try re-pairing your remote to your TV by doing the following:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
If your remote is still not working properly or its response is slow, please check the remaining battery of the Smart Remote by going to Settings > General > Power and Energy Saving > Available Remote Battery.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Extremely disappointed - Never order "open box"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed in my purchase. I'd give it zero starts if I could. I ordered the Open Box - Excellent because the description says "Looks brand new, Includes all original parts/accessories, Typically contains packaging" and we opened up the box to a missing mount and one connect box. Only the TV was in there but without the box (which is the hard drive) and mount it's completely useless. Very upset. Never ordering from best buy again. Never order "open box".... Lesson Learned.
No, I would not recommend this to a friendJust stopped working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working. Did all standard steps, will not turn on at all.
No, I would not recommend this to a friendHorrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke it 3 days. Called samsung and its been over 2 weeks to be fixed. Complete waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bt32,
Thank you for choosing The Frame TV and for your review. I'm sorry to hear of your experience with your new TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN50LS03AAFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
Worth the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV> It is really easy to set up and the quality is amazing. I a bought it for the art feature, which I love. I hate looking at a black TV and this is the perfect compromise to having a TV in the front room.
I would recommend this to a friend - Pros mentioned:Picture quality
Frame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV , made our bedroom so stylish. Make sure you buy IN-WALL fire rated fiber-optic wire from Amazon if you want a clean picture look of your TV in the room .
I would recommend this to a friend - Pros mentioned:Picture quality
FRAME TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok television nice picture quality. It’s already if your just interested in the picture look.
I would recommend this to a friend Short staffed? Nope!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable and helpful service. Staff was not an issue here. I appreciate the dedication to come to work during these difficult times.
I would recommend this to a friend