Customer Ratings & Reviews
- Model:
- UN55LS003AFXZA
- SKU:
- 5897520
to a friend
Customers are saying
Customers are impressed with the picture quality of the 55" Class - LED - LS003 Series - 2160p - Smart - 4K UHD TV with HDR, with many saying it has a "great picture." Another well-received feature is the art mode, which customers love and appreciate.
This summary was generated by AI based on customer reviews.
Great TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! I had seen one in another home and decided then and there that I had to get one. A true piece of art!
I would recommend this to a friendInternal cracking not covered under warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So apparently the screen can crack internally without any outside damage done to it and Samsung won’t honor the warranty as they deem it physically damaged which is not covered. I have only had the tv for 4 months and there are now huge digital lines going through the picture! This crack happened internally and nothing external damaged it! A google search will show this is a HUGE issue that Samsung is not owning up to, but instead is blaming the customer for their faulty product. I would not recommend buying it as this could happen to anyone and it’s not worth taking the chance on. It’s way too expensive for this to have happened.
No, I would not recommend this to a friendWallpaper TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guess what paper TV I ever got in my life thank you Best buy
I would recommend this to a friendPerfect tv and sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase and installation was very efficient, Geek Squad was brilliant
I would recommend this to a friendWaiting for replacement part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hadn't had the TV for a full week and the one connect box went out. I spoke to five different Samsung people and after two weeks, I still don't have the replacement One Connect. Crazy for an upper end tv!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Carlos:
Thank you for purchasing the Samsung 55" Class The Frame 4K UHD TV and for your review.
I am sorry you had issues with the OneConnect box and with getting the part replaced. Thank you for bringing it to our attention – we greatly value our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.
Once our Support Center determines that a part is defective, we immediately begin processing the replacement request. Typical turn-around time to receive in-stock parts is approximately five (5) to ten (10) calendar days.
For further assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
- Pros mentioned:Picture quality
Amazing Piece of Art... Oh wait its a TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has got to be the coolest TV I have ever seen! As soon as I saw it online, I knew I had to have it. Nothing is more unsightly in a living room than a big black rectangle on the wall when your TV is off. This solves this problem! Not only is this a great 4K HDR TV - the picture is almost flawless, but when the TV is off, it legitimately looks like a nice piece of framed art, so long as the room has at least a moderate amount of light in it. If the room is darker, you can tell the picture is "backlit" making it appear more TV-like. But anytime there is decent light in the room, this really looks like framed art. On the TV side of things, the picture is great although the backlight is not perfectly even. You can tell it is edge-lit since blacks are lighter around the edges and corners than in the middle of the screen. In included no-gap wall mount is great and really does bring the TV flat against the wall. I don't like that Samsung includes phillips head screws since they strip too easy - please include hex head next time! I'd also prefer the power cord not have to be routed all the way to the left side to keep it hidden. Great TV overall! I love it.
I would recommend this to a friend Better than a blank tv, but not realistic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife hates TV's in the living room. From the reviews I believed the Frame to be a realistic facsimile of a framed print under glass. I installed it while she was away from home, and thought she would be pleasantly surprised. She wasn't fooled for a second. It's obvious that the Frame when in "Art Mode" is backlit, and not illuminated by light from the room. Hosting 20 for Thanksgiving at our house, everyone immediately realized it was a TV with a photo being displayed. Although my wife agrees that it's better than a blank screen hanging on the wall, don't think you're going to fool anyone that it's not a TV.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Grummaneer,
Thank you for sharing your experience of the Samsung Frame TV. I am sorry to hear that you were not completely satisfied with the image quality of the Art mode.
The Frame TV adjusts brightness and color tone automatically according to its surroundings. The sensor is located on the bottom of the Frame, so it can also be influenced by the color of the floor or a table that is below it. Using the Samsung Smart View app on a smart device, you can manually adjust the brightness and color tone of your Frame TV.
Here is a link to the step-by-step guide for setting adjustment using the Smart View app.
http://www.samsung.com/us/support/answer/ANS00077052/
The app also offers wide selection of additional artworks from oil painting to modern photography. I hope you find ones that better compliment your home environment and decor taste.
For further assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
Or simply copy-paste this link into your browser to contact us via LiveChat or email.: http://www.samsung.com/us/support/contact
You can also reach us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great TV, 4 yrs later and still amazed with this one
I would recommend this to a friend