Customer Ratings & Reviews

Itzgreat,

Thanks for sharing your feedback, and we appreciate you sharing details of your experience with the YouTube app. This may be related to your network connection and quality. We suggest you try the following:

1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.

Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.

I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Specialist

Happy,

Great to hear you’re enjoying your QN85D TV’s picture quality! With a billion shades of brilliant color at 100% Color Volume, Quantum Dot and Mini LEDs work together to bring you a dazzling picture by transforming light into vivid color that stays true for bold detail, even as the scene brightens.

If there’s anything we can ever help with such as optimizing settings, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more

~ Samsung Specialist

GeorgeB,

We appreciate your feedback on the lip sync issues you’re experiencing with your QN85D TV. This could possibly be a source issue, but if you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay

Our 2024 TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.

On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through

Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.

If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Specialist

Wowza,

Thank you for sharing your thoughts on the picture quality of your xxx TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.

If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.

Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.

You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).

The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Auto Volume = On

You may also want to perform a Sound Test under Support > Device Care > Self Diagnosis > Sound Test

If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Specialist

JuanC,

Thank you for sharing your experience. If there is a protective film on your screen, it will be indicated with a blue triangle in the upper left corner. The triangle will have an illustration showing how to remove the protective film.

If you do not have a blue triangle in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.

If your screen looks smudged and does not have a protective film, we recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Specialist