Customer Ratings & Reviews
- Model:
- NE63A6311SS
- SKU:
- 6447911
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not buy another Samsung appliance. Bad customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LisaS,
We want to know more about what occurred with your Samsung range and would like to assist as soon as possible.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
disappointe now they will not repair the glass The
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.burner failed after one year and the glass Stress broke less than one year from there repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment regarding your overall experience. We're here to help, IreneQ.
We would love to speak with you personally to gather more information about the burner and cooktop glass so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147526095, to help our team pull up your information.
Have a great day!
^Chrystel
Defective microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered broken microwave no handle & missing mounting hardware in a box that was taped shut that was sealed w/ tape that read inspected by Best Buy. Delivery team called in the problem & returned box to store around 9am this morning & have not heard back from customer service as of yet.
No, I would not recommend this to a friendThe Range doesn't fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Range is o.k., however, it does not back to the back wall. There is a 4 to 6 inch gap between the range and the wall.
No, I would not recommend this to a friendDo not buy from BB
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there were 0 stars to give I would. BB has no manager that can return a phone call. The range ordered was damaged prior to delivery, still shows as delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
The stove is an expensive stove and it cost too mu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied it cooks the food too fast at a low temperature, I’m going to see if I can return it and get another stove The stove is an expensive stove and it cost too much to cook so fast I have to watch my temperature
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reneedisstifief,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the stove having a temperature issue. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung electric cooktop or induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144496929
Thank you for choosing Samsung. Have a great day.
-Trisha-
Exchanged this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item, but replaced with different unit. I am not sure why I am getting this request.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your range needs needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Annoyed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged twice. Waiting for replacement. Glass top quality low. Stains easy hard to clean not happy
No, I would not recommend this to a friendBurner scratches so easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do buy this stove it scratches in the first use stay a way fron samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your cooking with your new range, LuisR!
Here is a link to "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
The below link is the user manual for your model. Turn the page 7 (For your Safety Caution
bullet #8), page 12 (Important Safety Instructions bullet #7), page 19 (bullet #10), page 27 (Protecting the cooktop), pages 45-46 (Care and cleaning of the glass cooktop), and page 50 (Troubleshooting - Scratches or abrasions on the cooktop surface) for reference: https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145217116), which will help our team pull up your information.
Have a great day.
Melardo
open box product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came without an electricity cable and without a box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We are glad that you reached out. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
- Pros mentioned:Ease of use
Perfect range for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice range. I love how easy the glass top is to clean. It is simple to operate and looks good.
I would recommend this to a friend Nice stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven works great. It cooks evenly. I like the rapid boil. Easy to clean. So far, I’m happy with my purchase. The storage drawer on bottom is smaller than most ovens. However, it doesn’t bother me.
I would recommend this to a friendGe range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, fits my kitchen perfectly. I haven"t had a chance to learn about how it all works. Would have liked an owners manual or equivalent
I would recommend this to a friend- Pros mentioned:Ease of use, Wifi
Best for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It connects to Wi-Fi which allows you to set up the oven temperature as well as turning the lights off and on. Easy to clean and the ‘FAST-Broil’ function is really good.
I would recommend this to a friend - Pros mentioned:Overall performance
Electric stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new stove very nice looking operates very good
I would recommend this to a friend - Pros mentioned:Overall performance
Cheap stove not so cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove but a little pricey. Stove bought for my daughter. Stove is same as ours but without convection fan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your feedback on our range. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Have a great day!
Nicole
- Pros mentioned:Wifi
Samsung range review opinion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As of the first week it has worked properly an the oven is the easiest to clean as the heating element is on the top says it has wifi controls also will try them later as it seems to be a nice addition. price vs product is good
I would recommend this to a friend Kitchen range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pleased so far the range cooks well , matches my kitchen decor
I would recommend this to a friendTop rated Delivery Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was top rated. Range has been good!it looks beautiful and the oven works amazingly.
I would recommend this to a friendJohn Walker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great work, nice people great place great prices and product
I would recommend this to a friend
