Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
The worst melody!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven plays the most annoying sound when preheated or timer us up. When you turn it off, sound is completely shut off making your timer useless. Why it cant beep like a regular oven makes no sense.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mich,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung cooktop and range sounds and operational noises
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Samsung range, oven, or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144556096
Thank you for choosing Samsung.
^Ross
Oven heat power plug questionable stainless steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is processing a return for 2 reasons. 1) when the oven is on, the entire external surface gets hot (sides, glass top and front); 2) The 3 prong plug does not fit snug into the power receptacle so I am unable to push the range back against the wall because the plug disengages. I was told to get an electrician to fix the receptacle. My previous GE Profile plug fit VERY snug. As for some other items which were unacceptable included how cheap the look and feel of the “stainless steel” is, which makes me wonder if it really is stainless steel. Perhaps only certain areas are stainless steel. Additionally, I was shocked regarding fingerprint issues…terrible. And hard to remove. I was happy with my 10-year-old GE PROFILE electric range and proved to be a good starting place for comparison. I am trying to get my GE returned to me by the installers because I just want to fix it. I texted the installers within 1/2 hour to bring back my GE but the only option was to call a local number which led me to a general voicemail. Who knows how long it will take for Samsung to pick up the new range and then how long to get my refund. I am not even going to use it. Will use alternate appliances I have until I get my GE Profile returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your insight about your Samsung range.
We recommend your range is properly installed and grounded by a
the qualified technician as there are potential hot surfaces, including the cooktop, areas facing the cooktop, the oven vent opening, surfaces near the opening, and crevices around the oven door.
For reference, I shared this link about:
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
How to use your Samsung convection oven: https://www.samsung.com/us/support/answer/ANS00089663/
Samsung range control panel is hot to the touch: https://www.samsung.com/us/support/troubleshooting/TSG01110174/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145269395), which will help our team pull up your information.
Have a great day.
Melardo
Samsung range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My oven Is stuck on conventional mode and I cannot turn it off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Using our range should be convenient in cooking our favorite dishes, Baker. Let us help you with your Samsung appliance.
The control panel on your range or wall oven will lock if it is running certain functions.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
For convection baking, see pages 33 and 34 for Convection roasting.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145361006) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stay away from Samsung stoves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am writing this because there are never long term reviews, only immediately after the item was purchased. We purchased a similar Samsung stove a few years ago. In 5 years we have replaced the mother board and temp. shield 3 times. Samsung's response is to tell me I'm out of warranty and ovens take service sometimes. This was not user error. Stoves should last more than a few years. Samsung will not stand by their product. If you look on the Internet, this is happening to many Samsung stoves. It appears the heat shield is a problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want you to enjoy your new range for many years to come.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145266521), which will help our team pull up your information.
Have a great day.
Melardo
