Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 6.3 cu. ft. Smart Freestanding Electric Range with its air fry feature, ease of use, and overall performance. Many customers also find the range heats quickly and enjoy its various features and practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches and the difficulty of cleaning. Additionally, a few customers have noted that the control panel is not backlit.
This summary was generated by AI based on customer reviews.
Meet Darth!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing! I named it Darth because of the black stainless. Love, love that! Used both ovens at once and it has 2 separate timers too!
I would recommend this to a friendLove my double oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my double oven stove, I cook a lot faster and my family is happy. I more waiting for one dish at the time to cook
I would recommend this to a friend- Cons mentioned:Glass top
paying for what u deserve smh and tired
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.same one same problem BUBBLING GLASS TOO WHT IS THE PROBLEM WITH GIVING A VETERAN A GOOD QUALITY PRODUCT...SO TIRED GUYS
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Having an excellent-looking cooktop is what everyone desires. We'll be glad to help!
The smooth, sleek finish of your electric or induction cooktop surface can put an authentic shine in your kitchen, but if not taken care of properly, stains and other marks can easily mar its surface. Below is a link to learn more.
Electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop can be easy. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also check pages 55-57 of the user manual to learn more about maintaining the glass cooktop on your Samsung range.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145528487) to help our team pull up your information when you message us.
Thank you!
-Angelica
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far Love It! Still a bit worried about all the reviews about too scratching easily with 3 teenage boys in the house!!! So Far, So Good!
I would recommend this to a friendFantastic Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove. However cooking meat in the Air Fryer is a mess. Spent 2 hours cleaning the smoke and grease out of the oven. Love the 2 ovens.
I would recommend this to a friendSamsung double oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been awesome so far, beautiful setup, looks great!
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great works great, installation was super easy
I would recommend this to a friendFantastic!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The double oven is amazing. It looks great. Total upgrade to my kitchen. I can’t believe I waited so long to update my kitchen.
I would recommend this to a friendLove it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my dream range. Being able to have 1 big or 2 small ovens is great. Buying a cover for stove top to protect it.
I would recommend this to a friendPleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice stove I’m happy with it especially the double oven really easy to operate as well.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase, looked and functions as I expected
I would recommend this to a friendSamsung 6.3 electric flex duo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks great in the kitchen, still learning all the new functions hehe
I would recommend this to a friendBest stove EVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove. It connects to my samsung refrigerator and to my phone app
I would recommend this to a friendAmazing oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned many ovens and this one is my absolute favorite one.
I would recommend this to a friendSamsung stove
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is amazing. I take care of my mother who is bed ridden. I run errands and now never have to worry about leaving the stove on. This stove is life changing. I also have the washer and dryer.
I would recommend this to a friendElectric Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love my new double range. It's really stylish and cute. Cook really great.
I would recommend this to a friendGreat range, poor quality and even worse customer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very excited to get this! The convertable oven was a big selling point along with the multiple burner options and hot plate option. Stove worked great at first, then the burners started acting up. If something was on low, it would suddenly go to high and burn whatever we were cooking! The multi burner seemed to only have 1 setting: turbo! Great for boiling water, but not much else (that burner died completely after about 6 months). Oven still works good though. We called for service (which is done by Sears?) and after 3 failed (no show) attempts to get it looked at, Samsung said they’d give us a new one, however, they can’t get us one for about 3 months! Can’t just go to Best Buy and get a new one? Nope! Best Buy did their part perfectly. Our beef is with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment about your experience using the burners.
We suggest contacting us via the options below to speak with a live representative should you need to follow up on the replacement.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Fire Hazard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range worked well enough for our needs until a year after purchase. My wife was heating up some soup in a pot when she smelled a strong burning odor in the house after 5 minutes. When she came down to the kitchen it was full of smoke coming from the range. She quickly moved the pot off the cooktop and saw the smoke was coming from the burner. It had melted the bottom of the pot! Upon moving the pot though it cracked the glass. Samsung nor Best Buy would help replace the unit. Samsung flat out refused. After six weeks and three third party techs being sent out during that time to assess the range, I finally got a definitive no from Best Buy about any exchange. Samsung's customer service was horrible throughout as they did not want to take any responsibility stating we had purposely damaged the range. The attached photo will show where the pot melted unto the glass. I had found other customers posted online similar issues. Will definitely never buy another Samsung appliance. If it wasn't for the six-week runaround they gave me, I might feel different.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greg, we understand your disappointment; your safety matters. We want to speak to you directly to provide support and see what options we can offer to fix your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147139385) to help our team pull up your information.
Have a great day.
^Camille
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good price I’m very happy I really recommending
I would recommend this to a friendSamsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it!! Looks great, cooks great, pre h eats very fast
I would recommend this to a friend
