Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Great Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looked at several different brands that had the dual oven, once we saw the samsung we knew this was the one we wanted, havent used it to its potential yet but so far very happy with it.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is outstanding and glad we were able to purchase it.
I would recommend this to a friendOwner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited for to use the variable baking options for upcoming holiday baking.
I would recommend this to a friendBuyer Beware!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Had this range for 6 months and got rid of it. I must be a very patient person. Within the first month the burners either were cold (to the point I could put my hands on them) or burning my food. Constantly had to turn on the left burner to get the right burner to heat. By 6 months the oven started acting up. My first Samsung from 10 years ago was perfect. This one was junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeraldineB,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
COOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MEETS ALL MY REQUIREMENTS AND EXPECTIONS. DELIVERY CAME BEFORE THANKSGIVING.
I would recommend this to a friendDefective within three days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and installation were quick with no dents or scratches but the oven itself started having issues within three days. I used the air fryer option twice before the lower oven fan began sounding like an ice chip maker. I had Samsung support on the phone while I replicated the situation and then took a video of it, I isolated it to just the lower oven when in convection mode at 400F and above. The service center doesn't call you back until 24-48 hours (with no known number to give you). It's easier just to return the device to Best Buy and be without an oven for awhile. Aside from the convection issues, the back right burner doesn't warm up evenly and the front burner on the small ring takes forever to boil a pot of water. The rapid boil ring is the largest one and ridiculously too big for boiling water for one person. The look is great and I didn't have an issue with the glass scratching at all. Note the "remote start" function is a misnomer as you CAN'T remote start the device- you can only send the oven settings to the device remotely through the app or Alexa then have a person manually click the start button to initiate the setting. This is due to obvious safety issues but really annoying that it's being advertised as such. Also if safety was such a concern you should be able to remotely turn off the burners to prevent accidental turn-ons or living with people who have dementia that leave on the burner but NOPE that safety feature doesn't exist...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechieT,
We understand how you feel regarding this range. We are here to help you.
We recommend checking the resources below to determine if the noise coming from your range is within the operation noise/sound.
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Please see pages 24 to 25 of the user manual on how to use the right burner for each type of cooking application.
https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148013351), and it will help our team pull up your information.
^Rodel
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range is so amazing. I love all the smart options it has and a dual range is just so convenient for us bakers.
I would recommend this to a friendNo satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top mess up by cooking already, wish I could return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mckenzie M,
It's completely understandable to feel disappointed when something doesn’t meet expectations. We’d appreciate the opportunity to connect with you directly to learn more about your experience and explore how we can best support you with your Samsung range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149708598 to help our team pull up your information.
Leo
four stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works wonderful but it seems a lot bulkier than it should. sticks out in older houses.
I would recommend this to a friendSamsung Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove/oven has great flexibility. The double oven is a great convenience. Love all of the features.
I would recommend this to a friendGreat oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this oven. Definitely recommend getting a ceramic cleaner fir top. Love the smart features. Now i can keep track of when my hubby is making someone:)
I would recommend this to a friendSamsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is my go-to store for appliances. They are delivered on time and sooner than the other stores. This Samsung range is amazing for an electric range.
I would recommend this to a friendBrand new range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great delivery. The sales people and delivery people were very friendly and professional
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have not used it complete tp its capacity. Hopefully soon
I would recommend this to a friendJo’s review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my stove, especially the oven. The two way use of the oven is fantastic.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven, big fan a few months in. Definitely would recommend
I would recommend this to a friendHappy so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the stove for about two weeks. Everything seems to work fine but my only concern is the amount of hot air coming out of top left vent when Air Fryer in use.
I would recommend this to a friendBeautiful stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Still learning new things. I did notice you can not have heat at a higher temperature then the bottom temp.
I would recommend this to a friendExcellent choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic range; got a really good deal and this hasn't disappointed. Way faster than the previous Samsung I had. highly recommend
I would recommend this to a friendSamsung oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer having the dual oven option!!! Loving it!
I would recommend this to a friend
