Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 6.3 cu. ft. Smart Freestanding Electric Range with its air fry feature, ease of use, and overall performance. Many customers also find the range heats quickly and enjoy its various features and practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches and the difficulty of cleaning. Additionally, a few customers have noted that the control panel is not backlit.
This summary was generated by AI based on customer reviews.
Not happy at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman told us no one had the one we wanted in stock and the factory was on backorder. So we purchased this. We had to purchase a $100 membership to their club to get $300 off the purchase price. Then my wife found the one we wanted on Home Depot so we canceled. They canceled everything but the $100 membership. What am I gonna do with that? Shame on them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store, document the experience you had with the sales representative, and check the best option to rectify your situation.
Have a great day.
-Ernest-
Amazing stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome stove I am remodeling my kitchen and haven’t had a chance to use it yet but I am so looking forward to it I will update my review wants it is installed
I would recommend this to a friendNot worth the cost! Do not buy Samsung Oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start... pros: beautiful looking oven. Cons: it smells like burnt rubber evertime I turn on. Takes a few minutes for the smell to stop. The burners take long to get get hot and I swear that dont get as hot as my old stove. For the cost, not worth this poor quality and i sure would like to know where smell comes from.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CherylH, we are here to help you with your range.
Here are some links to help with your oven's burnt rubber smell (Odors or smoke during normal use)and slow-heating burners (Cooking elements are not hot enough); kindly on the embedded words to help you further.
Odor or burnt smell from the oven
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Electric and induction cooktop issue
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146024601) to help our team pull up your information.
Have a great day.
^Camille
Don’t shop here!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shadiest store ever in Augusta ga. Had to wait a month to get it delivered and after having me wait all day they call 15 minutes before the window expires to say they aren’t coming. They were supposed to call to reschedule within 48 hours and didn’t. They sold my unit and covered it up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
HORRIBLE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE, HORRIBLE AND MORE HORRIBLE. Should have known better than to buy a second Samsung appliance. Control board only works if you grit your teeth the right way, stand on your head and twirl your left arm in circles. DO NOT BUY!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robin,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147406775) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Range/oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have air fryer basket or griddle when I received the stove. Sent request but no reply from them.
I would recommend this to a friendGiGI
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this range. The different functions on the stove top, and the oven that can be a double oven or one big oven.
I would recommend this to a friendheating element is terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty thats all it is. The temperature regulation on the stove top and the oven are off! Med heat is not medium heat! Its either red hot or low!!!!! The oven is just as bad!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrated you are with how the range performs. Let's sort this out, CassandraB.
To achieve a consistent, accurate temperature set, I have shared a helpful guide on calibrating the oven's temperature. Please click on the embedded link for further help.
Calibrate your oven temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
This additional helpful guide will diagnose the cooktop's temperature performance. Learn more from the hyperlink.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147570483, to help our team pull up your information.
Have a great day!
^Chrystel
Love this stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-We love this new stove. It’s ready to set up and use, cooked a prime rib in it and it turned out perfect.
I would recommend this to a friendRaj
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new used it for 15 months and it stopped working called Samsung they say it’s not covered under warranty anymore. Not worth buying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rajesh,
It must be disappointing to have a device stop working, especially when you expect it to last much longer. Let us help you.
I have shared a Samsung link below to help with your experience. This link has a hyperlink "does not heat" that you may visit if what you are experiencing calls for it.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147362063 to help our team pull up your information.
Leo
Samsung double oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Double oven its wonderful. I recommend if you cant get this brand to get one. Makes cooking so much easier.
I would recommend this to a frienddouble oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product cooks quicker than most receipes suggest, so you have to adjust cooking time.
I would recommend this to a friendHappy Wife Happy Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new stove.. looks nice. Cooking heat options are definitely an upgrade.
I would recommend this to a frienddisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch broke after a single use so only top small door could open. Back panel was bulging. Enamel was chipping off the inside frame from where the screw from the door hits the oven cavity. Quality is definitely lacking and I returned since I do not trust this style to not break on me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Was on back order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was on back order for a month out so we never got to use it, but if it’s like the rest of the 3 appliances from Samsung I bet it’s not any good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeremiahK,
We appreciate you sharing your experience with the range. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Burnt offerings
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.likes to burn food if using just the top half of the oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We are here to assist you with your oven.
To prevent burnt food in the top oven, it's important to use the correct temperature and rack placement. Please refer to this link to your user manual for more information. Turn to pages 36 to 37 (Using the oven rack) and page 47 (Temp Adjust).
Manual:
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145980673) to help our team pull up your information.
Have a great day
^Camille
Not worth it for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good stove just its not easy to clean the cooktop. Not sure what kind of glass you used when in production for the cooktop but its not worth it. Its always smears and gets foggy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your situation and its importance to you. Let's get that cooktop cleaned, NoyB.
Below is a guide for the proper cleaning tips for the cooktop. Also, please watch the instructional video fully and click on the embedded links for additional help.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146962357, to help our team pull up your information.
Have a great day!
^Chrystel
Not a happy customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not get this stove, they told us we could pick the stove up jan 13 but when it got closer to pick up time they changed the date to feb 20th , no guarantee they will have it then. Canceled the order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to learn about your overall experience ordering the range.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Great stove!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, I love everything about it, especially the oven.
I would recommend this to a friendGreat so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I have no complaints. Great price as well
I would recommend this to a friend
