Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 6.3 cu. ft. Smart Freestanding Electric Range with its air fry feature, ease of use, and overall performance. Many customers also find the range heats quickly and enjoy its various features and practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches and the difficulty of cleaning. Additionally, a few customers have noted that the control panel is not backlit.
This summary was generated by AI based on customer reviews.
Owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible to keep clean. Already flaking off ceramic after two uses
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your opinion of your washer is important to us. AngelaL.
Taking care of your electric or induction cooktop doesn't have to be too hard, and we recommend cleaning the cooktop before using it for the first time.
Here are a link and videos about:
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus
The below link is the user manual for your model. Turn the pages 50-59 (Maintaining your appliance) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
For reference, I also added this link about:
Electric cooktop is peeling, bubbling, or cloudy under the surface: https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145333717), which will help our team pull up your information.
Have a great day.
Melardo
JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the top is not flat and Samsung don't want to fix this problem .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988651) to help our team pull up your information when you message us.
Thank you.
-Ricardo
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't gotten this item yet since so far you can't supply us with the fridge that you promised us. Seems strange that you asking how we like something that you haven't even delivered yet!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Worst ever design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The double oven is not double at all. The removable center shelf is a hassle because it’s too big to store but has to come out to use air fryer option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Momma,
We admire your effort in sending this review about your experience with your range.
The below link is the user manual for your model. Turn the pages 33-36 (Twin Mode -Oven) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145263692), which will help our team pull up your information.
Have a great day.
Melardo
Done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not stove that I purchased and scratches plus dents in it . Not to mentioned it was lost for week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to record your experience and see what can be done with the unit that came in damaged.
Have a great day.
-Ernest-
Oprn box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasnt aware that open box was return product. Snd this stove seems to have electrical issues
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Touch screen is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a five star appliance if the touch screen for the banking controls wasn't so difficult to operate and unresponsive, constantly having to wipe it and your fingers from the slightest amount of grease or water to make it work while cooking is very frustrating for a brand new appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkC,
Let us help you with what you are experiencing with this Samsung range model.
Here is a link to "Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven": https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I also shared this link about "Electric cooktop panel isn't responsive": https://www.samsung.com/us/support/troubleshooting/TSG01204615/
The below link is the user manual for your model. Turn the page 28 (Protecting the cooktop) and page 55 (Care and cleaning of the glass cooktop) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
For reference, I shared these links:
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145250603), which will help our team pull up your information.
Have a great day.
Melardo
Bills but no range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't have the range but I have 3 months worth of bills.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please get in touch with the Best buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715569
^ ^Ross
stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten the stove yet will not be in until 7-15-22
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144628879
Leo
Nice stove!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Appliance, really like the double doors
I would recommend this to a friendBrand response from Samsung
Posted .Hello Eric,
We appreciate you taking the time to leave us a review on your Samsung range. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica
DONT DO BUSINESS WITH BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst service ever--- these SOBS are changing my stove which was delivered damaged. I have complained 10 times and nobody is calling back -- giving me the runaround
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Design, Heating speed
Really Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this stove/oven. It heats up fast compared to my 10 year old Kenmore that I really liked. It's sleek and looks really nice, the black stainless steel is really cool. I would recommend this to anyone looking to purchase a new Range.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Cleaning
Great Range - Needs some learning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great appliance. Easy to use and looks pretty cool. The only 2 issues I have seen: 1) Doesn't clean very easily. Water stains after cooking are hard to remove. 2) Not as easy to get used to. The oven heat fast. If your recipe tells you 20 minutes, look after 10 minutes if it's not already burning.
I would recommend this to a friend - Pros mentioned:Air fry
Fantastic upgrades
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Samsung flex duo the last 12 years and this very similar updated model has so many improvements like the split door, griddle, air fry and numerous other features. Love it. The preheat on the full oven is 5 minutes!
I would recommend this to a friend - Pros mentioned:Ease of use, Heating speed
Split oven!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The split oven is great, cuts preheating time and the devider comes out, making small spills very easy to clean.
I would recommend this to a friend Great Purchase!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove/oven is wonderful. The features are amazing, we were concerned about the amount of reviews that claimed the surface scratched easily, however using the recommended procedures in the manual by cleaning the stovetop properly first resulted in no scratches, absolutely recommend!!
I would recommend this to a friend- Pros mentioned:Air fry
Great double oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is great ! The black stainless steel looks awesome. It works great. The divider works well to use the oven as two separate ovens is great. The griddle for the stove top is really neat and works well also. The black stainless steel does show fingerprints pretty good though.
I would recommend this to a friend - Pros mentioned:Air fry
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the airfryer option and the griddle, I like the sleek look
I would recommend this to a friend - Pros mentioned:Air fry
Great oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size double oven or massive single oven/ air fryer. Stovetop features are great.
I would recommend this to a friend - Pros mentioned:Air fry
Christmas Gift to myself.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Airfry & Griddle are great accessories. The double oven / flex duo feature is ok. I think I would prefer if it was just two separate ovens, and one had airfry feature.
I would recommend this to a friend
