Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Touch screen is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a five star appliance if the touch screen for the banking controls wasn't so difficult to operate and unresponsive, constantly having to wipe it and your fingers from the slightest amount of grease or water to make it work while cooking is very frustrating for a brand new appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkC,
Let us help you with what you are experiencing with this Samsung range model.
Here is a link to "Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven": https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I also shared this link about "Electric cooktop panel isn't responsive": https://www.samsung.com/us/support/troubleshooting/TSG01204615/
The below link is the user manual for your model. Turn the page 28 (Protecting the cooktop) and page 55 (Care and cleaning of the glass cooktop) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
For reference, I shared these links:
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145250603), which will help our team pull up your information.
Have a great day.
Melardo
Bills but no range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't have the range but I have 3 months worth of bills.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please get in touch with the Best buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715569
^ ^Ross
stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten the stove yet will not be in until 7-15-22
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144628879
Leo
Nice stove!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Appliance, really like the double doors
I would recommend this to a friendBrand response from Samsung
Posted .Hello Eric,
We appreciate you taking the time to leave us a review on your Samsung range. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica
DONT DO BUSINESS WITH BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst service ever--- these SOBS are changing my stove which was delivered damaged. I have complained 10 times and nobody is calling back -- giving me the runaround
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
A Smart Stove! Get one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is an up to date smart stove that is special in all it has to offer. It can be entered into your smart cell phone which is a pluse. A signal to your cell phone if you forget to turn it off. HOW great is that. Great!
I would recommend this to a friend- Pros mentioned:Design, Heating speed
Really Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this stove/oven. It heats up fast compared to my 10 year old Kenmore that I really liked. It's sleek and looks really nice, the black stainless steel is really cool. I would recommend this to anyone looking to purchase a new Range.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Cleaning
Great Range - Needs some learning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great appliance. Easy to use and looks pretty cool. The only 2 issues I have seen: 1) Doesn't clean very easily. Water stains after cooking are hard to remove. 2) Not as easy to get used to. The oven heat fast. If your recipe tells you 20 minutes, look after 10 minutes if it's not already burning.
I would recommend this to a friend Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this oven - it has so much flexibility and the features are really nice! I like that I have a dual and a single configurable oven.
I would recommend this to a friend- Pros mentioned:Air fry
Fantastic upgrades
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Samsung flex duo the last 12 years and this very similar updated model has so many improvements like the split door, griddle, air fry and numerous other features. Love it. The preheat on the full oven is 5 minutes!
I would recommend this to a friend - Pros mentioned:Ease of use, Heating speed
Split oven!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The split oven is great, cuts preheating time and the devider comes out, making small spills very easy to clean.
I would recommend this to a friend Love/Hate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally think I know how to use it. Timer very difficult to turn off, sometimes it takes 3-4 attempts. And it sounds like it’s dying. Hate it. Love the small oven, but watch it, it cooks fast. I lower the temp and keep an eye on it. Burners great so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Barbara K,
Thank you for bringing this to our attention. Let us give you a few tips.
Below is a link for tips on how to clean your range control panel.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Should you have any other queries, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151995503) when you message us so our team can retrieve your information.
Thank you.
Nicole
Great Purchase!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove/oven is wonderful. The features are amazing, we were concerned about the amount of reviews that claimed the surface scratched easily, however using the recommended procedures in the manual by cleaning the stovetop properly first resulted in no scratches, absolutely recommend!!
I would recommend this to a friend- Pros mentioned:Air fry
Great double oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is great ! The black stainless steel looks awesome. It works great. The divider works well to use the oven as two separate ovens is great. The griddle for the stove top is really neat and works well also. The black stainless steel does show fingerprints pretty good though.
I would recommend this to a friend - Pros mentioned:Air fry
Great oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size double oven or massive single oven/ air fryer. Stovetop features are great.
I would recommend this to a friend - Pros mentioned:Air fry
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the airfryer option and the griddle, I like the sleek look
I would recommend this to a friend - Pros mentioned:Air fry
Christmas Gift to myself.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Airfry & Griddle are great accessories. The double oven / flex duo feature is ok. I think I would prefer if it was just two separate ovens, and one had airfry feature.
I would recommend this to a friend - Pros mentioned:Ease of use
Very happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been eyeing this stove for a long time. It’s super easy to use, super sleek and is a perfect replacement for my old gas stove.
I would recommend this to a friend - Pros mentioned:Air fry
Great Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Oven functions, Top is hard to keep clean, Griddle works great. Easily connected to our app to notify us when the oven is preheated and or timers going off. Im sure we have only started learning its capabilities.
I would recommend this to a friend - Pros mentioned:Air fry
New kitchen gadget
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having fun cooking with this stove. So many ways to use the oven and air fryer I’m always learning new things
I would recommend this to a friend
