Customer Ratings & Reviews
- Model:
- QN65Q80AAFXZA
- SKU:
- 6451478
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class Q80A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many users are impressed with the vibrant colors and clear, crisp images, while others appreciate the user-friendly interface and quick setup process. The TV is also commended for its great sound quality, making it a great choice for gaming and streaming.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Contrast
Great TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv. It does have some weird moments with it's adaptive backlighting on ocassion, as well as some strange moments with its contrast particularly with game mode (I believe I just adjusted too much). Other than those moments it makes a beautiful picture and certainly runs fast enough to get things done. The adaptive lighting really helps bring out the sense of contrast and add visual drama in a great way. It's no OLED but I told it better than a standard led backlit screen
I would recommend this to a friend - Cons mentioned:Contrast
Do not trust the good reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do your research before deciding to buy this TV. I ordered this tv and when I watched a movie I thougt their was glare on the TV so I shut off all the lights and blocked out all light from the windows and the top left corner and half way across the screen was lighter than the rest of the tv on darker screens. Thought it was a defective tv so best buy (who was great during this whole process) brought a new one. Did the same thing as the last one. Then I started googling it and apparently this is just a part of this tv because the contrast is so bad. I can’t believe samsung sells this tv. It should not be on the market. I would give it zero stars if I could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Seth,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you! You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Thank you for choosing Samsung, we hope to hear from you!
~ Samsung Specialist
- Pros mentioned:Picture qualityCons mentioned:Contrast
Picture and sound are good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound are good. I want to upgrade to a more costly model that has better contrast.
I would recommend this to a friend - Cons mentioned:Contrast
Major Disappointment in this Samsung TV model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, VERY unsatisfied with this TV. Picture does not look natural, in spite of several attempts to adjust fine settings. Horribly contrasty and disappointing. I think I made a mistake selecting this model and brand. Whites are too bright; no dark area detail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MySparty,
We appreciate your feedback on the image quality of your Q80A TV. To ensure your image is fully optimized, please be sure your firmware is up to date with version 1904.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If the picture is still not to your liking after performing any necessary updates, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Contrast
Bad service and product by Samsung.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this television. After bringing the television back home I noticed all dark scenes in movies or shows were washed out (all dark no contrast). I called Samsung and they had a repair man show up and he could not repair it because when he called Samsung (after an hour and half hold) he did not get the approval to replace what was needed, even though the repair man acknowledged the problem. I have 3 other Samsung’s in my house and they will be the last. I brought it back to Best Buy ( who were great by the way) and bought a Sony. The Sony solved the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rick,
Thank you for sharing your review of the Samsung Q80A TV. Your details regarding your picture quality and service experience are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist