Customer Ratings & Reviews
- Model:
- QN65Q80AAFXZA
- SKU:
- 6451478
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class Q80A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many users are impressed with the vibrant colors and clear, crisp images, while others appreciate the user-friendly interface and quick setup process. The TV is also commended for its great sound quality, making it a great choice for gaming and streaming.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Contrast
Do not trust the good reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do your research before deciding to buy this TV. I ordered this tv and when I watched a movie I thougt their was glare on the TV so I shut off all the lights and blocked out all light from the windows and the top left corner and half way across the screen was lighter than the rest of the tv on darker screens. Thought it was a defective tv so best buy (who was great during this whole process) brought a new one. Did the same thing as the last one. Then I started googling it and apparently this is just a part of this tv because the contrast is so bad. I can’t believe samsung sells this tv. It should not be on the market. I would give it zero stars if I could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Seth,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you! You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Thank you for choosing Samsung, we hope to hear from you!
~ Samsung Specialist
- Pros mentioned:Picture quality
Disappointed and exchange for TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible choice as it had a bad spot at top that was apparently an issue with backlight. Samsung Rep suggested a TCL. Samsung also has a issue with major delay and skips with the DirectTV app they don’t seems to want to fix. Love the TCL, great picture and was $250 cheaper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your review of the Samsung Q80A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
DO NOT BUY. Light washed dark scenes.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On bright scenes the picture quality is great. However in any dark scene, the top of the screen becomes washed out with light, almost cloudy. I have gotten the panel replaced once already, and the replacement is even worse.
No, I would not recommend this to a friend Terrible light bleed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color but the light bleed is horrendous to look at. Paid good money for this tv and i cant get over how much the light bleeds thru the screen. Every cut scene on a movie i see the bleed and it drives me crazy! If it was a $300-500 tv i wouldnt care but this was crazy expensive. Id look elsewhere if you have the same problem of looking over details.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Harder,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Backlight bleed is HORRIBLE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and had a horrible light bleed to the top left. Replaced it, and same exact problem. Not to mention this is the second time I’ve hung it. After seeing all the reviews stay away from this tv. Best Buy has been great but it shouldn’t sell these with all the bad reviews going on about the same problem. I am at least returning it during the 30 day period, but feel bad for any of those that missed that window. It’s unbearable for a $1200 tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeSWFL,
Thank you for sharing your review of the Samsung Q80A TV. Your feedback is very important to us and will be shared with our internal product team.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Rod of Brightness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Samsung product I have ever bought. Only a month old and the brightness issue of what appears to be a white rod in the center of the TV. The appears on a dark screen and at night it’s the worst and highly annoying to watch. Samsung has come out to see if the can fix it but haven’t had an answer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brightness,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To ensure your picture quality is optimized, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update
If your issue persists after performing any necessary updates, please try reaching out to us again with the Service/Call-In Ticket # we issued you during your initial contact with Samsung Service. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Horrible backlight ruins dark scenes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible tv. The backlight bleeds through and makes any black screen grey. Text on black screens have a weird white glow around them. Do not buy this tv go up to the 90 when they start using Neo or buy the much better C1 OLED
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GivingUpOnSamsung,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may also want to enable Auto Update for convenience.
In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.
You can go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), Picture Clarity Settings, Local Dimming, Contrast Enhancer, and many more.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you! You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Avoid this tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot watch dark/black images on this tv due to the bleeding. There is a very large box of discoloration on the top left that is consistent with other reviews here. I exchanged the first one I received only to have the same problem on the replacement tv as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sondra,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1903.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bright white spot shows up on the screen in dark scenes. Only have had the TV for 20 days. Samsung sent another panel and the same problem immediately appeared. Samsung is sending another panel but I think the same problem will happen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Badtv,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1903.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Cracked Top Right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call me and do t send me to Samsung which sends me back to you. Loyal customer since 07’
No, I would not recommend this to a friendBrand response from Samsung
Posted .SqeeJ,
Thank you for purchasing the Q80A TV. We appreciate you sharing your experience in having received a damaged unit. Please follow up directly with Best Buy for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a terrible white glare on dark scenes, and it will not go away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JD10,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Piece of junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this Samsung TV for just over one year ... great picture but otherwise, what a sorry piece of junk! Almost every time we watch HULU (which came pre-installed) we have to exit HULU and watch regular over the air TV for at least 15 minutes to avoid HULU refusing to load the next time we want to watch it. The only way to fix the problem is to unplug the TV for a minute or two ... THEN, HULU will load properly. There is no way to reset the TV or reinstall the HULU APP. To add insult to injury, the remote is recharged via light in lieu of changing the batteries. Two days ago the remote stopped holding a charge. Now we have to hold the remote under a light source each day before the remote will work. We will NEVER AGAIN purchase a Samsung product. NEVER.
No, I would not recommend this to a friend Be aware of Best Buy's deals
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me this item, then told me they sent the TV to somewhere else, would not be getting the item back in stock, and couldn't honor the discount given because it was too big. Waste of a lot of time and effort.
No, I would not recommend this to a friendno good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for 2 years and a line of pixels went out from top to bottom about a 18' in from the left, if it gets refurbed and put up for sale on best buy's website, buyer beware!
No, I would not recommend this to a friendJunk...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year and a half, the screen developed dark spots... The TV was seldomly used and is already failing... Manufacturer warranty is 1 year, which means the knew it would fail shortly after.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
No Thanks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is literally the worst TV I have ever owned. Just purchased this TV and the picture is horrible. Support cannot do anything to help. I have changed all settings on it and gone to the expert settings and tried that as well. Literally nothing I do works. If the channel is 4K then the picture is good. If the channel is not 4K, good luck not getting a headache trying to figure out what you are watching. Streaming is good with good picture, but normal television that isnt 4K sucks. And no there isn't a protective film across the front of the television either. I've had the television for a few days anditerally tried just about every setting i could think of and it does not make a difference at all. Definitely taking this television back. My 5 hear old samsung has better picture quality than this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Research12,
Thank you for your review of the Samsung Q80A TV. Your feedback is very important to us and will be shared with our internal product team. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
Please keep in mind, the image quality on your screen depends on the source and the connection. HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Wouldn’t recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been a huge disappointment. I bought it two months ago and am already getting black spots on the screen and am not happy with the interface or any of the apps. I’ve had good luck with Samsung TV’s in the past but at this point, I’ll probably look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justin,
It’s unfortunate to hear of the abnormalities you're seeing on your Q80A TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN65Q80AAFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Agents are also available via LiveChat and can be found at the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Picture quality
Great for viewing live programs but not movies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Samsung HL61 (61" DLP) that I purchased back in 2007 and it finally gave out. Loved it, so I purchased this 65" Q80A QLED and for watching live TV, such as the news or live sports, the picture was fantastic. The issue was watching older programs or movies, the picture was way off and looked terrible. I spent two days trying to do adjustments and researched every YouTube video on trying to correct the issue, but couldn't. Had to go back to Best Buy and exchanged it for the 75" Sony Bravia X95J which has a perfect picture without having a make any adjustments.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DennisM,
Thank you for sharing your review of the Samsung Q80A TV. Your details regarding your picture quality are appreciated and will be shared with our internal teams.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Color
Samsung lost a customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit had pixels out and was exchanged for same model. Second unit had extremely uneven backlighting and had a large white cloud in the top 1/3 of unit as well as uneven lighting on bottom of screen so darks would never look dark only hazy. Second unit was returned and we ended up purchasing an LG C1 oled and are extremely happy with it. Best tv I have ever seen period! Unbelievable detail and remarkable color! We had no trouble in the exchange and return process through Best Buy, they were great to work with.
No, I would not recommend this to a friend - Cons mentioned:Contrast
Bad service and product by Samsung.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this television. After bringing the television back home I noticed all dark scenes in movies or shows were washed out (all dark no contrast). I called Samsung and they had a repair man show up and he could not repair it because when he called Samsung (after an hour and half hold) he did not get the approval to replace what was needed, even though the repair man acknowledged the problem. I have 3 other Samsung’s in my house and they will be the last. I brought it back to Best Buy ( who were great by the way) and bought a Sony. The Sony solved the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rick,
Thank you for sharing your review of the Samsung Q80A TV. Your details regarding your picture quality and service experience are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist