Customer Ratings & Reviews
- Model:
- QN65Q80AAFXZA
- SKU:
- 6451478
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class Q80A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many users are impressed with the vibrant colors and clear, crisp images, while others appreciate the user-friendly interface and quick setup process. The TV is also commended for its great sound quality, making it a great choice for gaming and streaming.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Light bar on dark screens
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good but mine has what I’m assuming is a defect. The top middle of the screen has a big “light” bar that shows when there are dark scenes. It also doesn’t do well with light reflection
No, I would not recommend this to a friend - Pros mentioned:Picture quality, Remote control
Good picture: too many features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is excellent, as I expected from a Samsung. The sound is only fair-to-poor. The automatic brightness is set too low and I have yet too find a control that allows me to increase the brightness. The remote is compact and works as intended. It has some feature whose purpose is unclear, even in the user manual. There are several other "superfluous" features that are available, that I didn't know that I needed. These features and controls are in the way of the user who only wants explicit control of the basis screen controls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug,
Thank you for purchasing Samsung's Q80A and for sharing your thoughts on the image quality. To ensure that your TV’s picture is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
If the default brightness setting is not to your liking, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
To further assist you in learning various features, functions and settings, please know you can download the Q80A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater". From there, you can select the Q80A under "QLED 4K TVs” > "A Model Lineup". Additionally, you can find other guides and manuals to further assist you with your TV’s features.
I hope these tips help. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Good for people who want free cable and like ads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv for people who want to watch cable. Its a great looking tv but it has the most annoying built in "Samsung Tv Plus" that will automatically start playing their channels if you leave the tv alone for a small certain amount of time. Or if you have a Xbox/Playstation and turn it off, the tv will again automatically play their tv service. And there is no way to disable it. They also have ads just on the main screen which is annoying. Again, it's a good tv otherwise for people who don't mind this but it would be nice if it said it anywhere before I bought it. The tv also would not turn on after 24 hours. We woke up the next morning and it just wouldn't turn on so I assume there was just a fault with the one I bought. Exchanged it for a LG CX OLED and it's much better for people who just want a normal tv that doesn't force you to use their programs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Someone,
Thank you for your review of Samsung's Q80A TV. Please this TV allows you to choose what it does when you turn it on. It sounds like you simply needed to adjust your TV's Autorun Smart Features, which would have allowed you to display the Home Screen, or automatically run the last app used when you turn on your TV.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Not sure how to feel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were looking for a tv with antiglare properties. I read this one had that. Went and saw one on display at besy buy and it looked to have a lot less glare than the other tvs. So we bought it. After getting it all setup we feel like we were duped. The glare is pretty bad on this tv still. Reflections dont look the same at home as they did in the store. I understand how store displays work and i looked at this screen from every angle and made sure i looked for store lights in the reflection. The reflections looked muffled and blurred which was great. The tv i got at home i can see reflections clear as a mirror so it defeats the purpose of why i bought this tv. On the flip side the sound on this tv is great. Best sound on a stock tv that i have heard. Don't need a soundbar with this one.
I would recommend this to a friendBrand response from Samsung
Posted .Steve,
Thank you for purchasing the Q80A QLED TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection designed to minimize ambient light reflection is a feature in our QN85A series and higher.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Back light bleeding within a year of ownership.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV had back light bleeding issues within the first year of ownership. This is only noticeable when watching dark scenes and everything else looks great. The TV was not left on or over used. The quality of Samsung products has declined in my experience.
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Glare
Terrible glare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv for its picture and sound qualities. It does project a glare with almost any kind of light. It took some experimenting with different lights in the room to really be happy with it. If you have a bright room this is not the tv for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dude,
Thank you for purchasing the Q80A QLED TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-reflection designed to minimize ambient light reflection is a feature in our QN85A series and higher.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
Kind of happy, kind of disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is really nice for our bright room. Vivid colors and nice picture quality. But it SUCKS for watching live sports. I specifically asked the sales guy if it would be a good tv for live sports after he was selling me on the gaming quality for it (which I didn’t care about) and he said “Oh yeah! Really good!” It’s skippy and not smooth at all. But it’s only that way for live sports. We got it right before Super Bowl and needless to say we piled around my old vizio in the basement because everyone got tired of the bad picture quality….. but my kids cartoons are legit, so…
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Be careful when ordering open box buys that say ex
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was great if it wasn't misrepresented on the website. Best buy's website said it was open box excellent. Showed up didn't have a remote didn't have the stand. Got the TV home wouldn't connect to Wi-Fi Bluetooth wouldn't work it was a complete mess. Had to drive 30 miles to return the TV and get another one. Was very upset as they basically acted like it was no big deal at all didn't even apologize.
I would recommend this to a friend Had to return
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great TV until it blacked out I love Samsung TVs and will continue to stay with Samsung
I would recommend this to a friend- Pros mentioned:Picture quality
Slingshot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is hanging on the wall with a center channel speaker just below it. The set up is great, the picture is great as long as the picture is bright. If the action sequence is in side a warehouse or a nighttime scene and actors are wearing dark cloths you can not see what they are doing. Tried to adjust the contrast and brightness but to no avail. Total Tech not much help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .slingshot,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To ensure your picture is fully optimized, please be sure your firmware is up to date with version 1901.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Good picture but not quite OLED quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own a 55 inch LG OLED BX and now this q80A 65 inch and must say I prefer the picture quality of the BX over this QLED. The QLED is a great product but if you're looking for the best image go with LG's OLED and don't bother with the rest unless you're on a budget.
I would recommend this to a friendBrand response from Samsung
Posted .jonsnowned,
Thank you for your review of the Q80A QLED 4K Smart TV. Quantum Dot technology powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
You can choose from different Picture Modes to suit your preferences. Go to Home > Settings > Picture > Picture Mode to choose from (Standard, Natural, Movie, Dynamic, & Filmmaker Mode. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.)
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and your content.
If you would like further assistance with settings adjustments or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Not so great audio for speech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a disappointment. It was purchased due to high ratings for sound quality and this is the disappointment. It seems the “Object Tracking Sound” feature likes to adjust the volume making some speech inaudible when a scene is switched during a conversation. The speech volume goes way down while background noises are often not changed. I haven’t found a way to compensate for this problem or to turn off the object tracking sound.
I would recommend this to a friendBrand response from Samsung
Posted .Bolo:
Thank you for choosing the Q80A QLED TV and for sharing your thoughts on the sound quality of dialogue. Where there is no menu option to disable Object Tracking Sound, you may want to adjust some of the Intelligent Mode settings to your liking by going to Settings > General > Intelligent Mode Settings.
Please reach out to Samsung TV Support directly for assistance with settings adjustments or with any other questions. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Ehh….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is better than what I had however a little disappointed in the clarity/sharpness. I really thought that this was gonna be the last tv I bought for awhile, I’ll enjoy it for now but will be looking again soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.
You can go to: Settings > Picture > Expert Settings and configure the TV's sharpness and clarity settings to your taste with Picture Clarity Settings and Sharpness functions.
To ensure that your TV’s picture is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
1080 broadcast on a 4k TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an LG 65" OLED 4k and the picture quality was terrible for 1080 broadcasts. The 4K pictures were great. I returned it and purchased a Samsung 65" QLED 4k. The 1080 broadcast picture quality is much better.
I would recommend this to a friendBrand response from Samsung
Posted .PaPaBear,
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt connect well to wifi, we have to keep the ethernet plugged connected or the quality goes way down. Other than that, it is an overall nice TV
I would recommend this to a friendBrand response from Samsung
Posted .Lexa,
Thank you for purchasing the Q80A TV and for sharing the details of your issue with Wi-Fi connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
6) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good TV. I made this purchase to replace a midlevel 2yr old Vizio. I wanted an upgrade, so I bought this one. Supposedly a step up from a midlevel TV. Other than some smart features, picture wise, there is not much of a difference. I went from an $800 TV to a $1400 TV and probably should have stayed with the Vizio.
I would recommend this to a friendBrand response from Samsung
Posted .Hi James,
Thank you for sharing your thoughts on the picture quality of your new Q80A QLED TV. If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
Disappointing Samsung 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see any great improvement over previous Samsung ..Definitely overpriced. Sound quality is awful. Picture quality is good.
No, I would not recommend this to a friend After repair, nice TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to watch NHL. Showed black banding while still under warranty. Repair was quick and great TV since. Seems like Samsung is an unnecessary premium. Because of initial issues, probably won’t buy Samsung again. Vizio, though I don’t like their smart TV interface, is a better value and I’ve never had issues with quality on those. Had to try a Samsung, but won’t again after this one dies.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good Quality workmanship.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. Remote takes a little to get use to. Like the big picture. Geek squad who set it up was great.
I would recommend this to a friend Had a known problem.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great at first, but when it came to a dark scene, the entire top half of the screen was a white cloud. So bad it was barely watchable. I googled it, and it’s a known issue! I expect more from Samsung and Best Buy. Why sell a tv, no a cheap one either, when you know it has an inherent issue? Apparent this is a transition year for the tech, last years didn’t have the issue and next years won’t.. ver disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Daved,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To ensure your picture quality is fully optimized, please be sure your firmware is up to date with version 1901.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist