Customer Ratings & Reviews
- Model:
- QN65S85DAEXZA
- SKU:
- 6578059
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the 65” Class S85D Series OLED 4K Smart Tizen TV (2024) for its excellent picture quality, vibrant colors, and terrific viewing angle, also noting the great sound. However, some customers find the remote control to be easily misplaced.
This summary was generated by AI based on customer reviews.
pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all in all it's a pretty good tv. it's not the brightest but it's also not the dimmest. can only recommend when on sale, though.
I would recommend this to a friendTv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice..............................................
I would recommend this to a friendDrnn
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Tv to buy easy to set up and super functional.
I would recommend this to a friendTeodolfo 6246@santos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very satisfied with my purchase...i will enjoying watching tv with my wife because we feel and see everything
I would recommend this to a friendRon boen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent service people love their job I recommend Best Buy for all technology
I would recommend this to a friendQueen Bee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I simply love the my television. It meets all the aspects discussed during purchase.
I would recommend this to a friendGoogle voice doesn't work at all. Alexa works some
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google voice doesn't work at all. Alexa works some times . some issue with software. if that happens to you, return immediately as there is no permanent solution and Best buy doesn't accept returns after 15 days
No, I would not recommend this to a friendBrand response from Samsung
Posted .Narendra,
Thanks for sharing. Due to a change in Google's policy, Google Assistant will no longer be available on Samsung TVs beginning March 1st, 2024. You can read more here: https://www.samsung.com/us/support/answer/ANS00087603/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is perfect. Still have a lot to learn about my smart TV
I would recommend this to a friendCondo owners.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and setup as outstanding. Promo and very knowledgeable.
I would recommend this to a friendGreat product and Sevice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy and love our new Samsung TV and sound bar. Great setup from the Geek Swaud
I would recommend this to a friendinstallation and tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad who installed this tv were excellent
I would recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was very friendly. Excellent customer service
I would recommend this to a friendNot the greatest tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we first bought this TV it was nothing but problems it kept shutting off and sound had crackling noise but we bought the insurance and had it replaced the new has had crackling issues in the sound here and there but it only been about a week and a half so we'll see if this one holds up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ronn,
Thank you for your feedback. If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
HOME BOUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY HAPPY WITH TV AND SALES PEOPLE I HIGHLY RECOMEND BEST BUY
I would recommend this to a friendSlow AI
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited to review this item. I wanted to love it, I got a refurbished model, and everything looked perfect out of the box. It was blazing fast for the first two months. Now, there is quite a bit of lag (everything is updated). Also, the built on Alexa does not work great. I can command it to pause the tv, but not unpause.. weird.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Soap,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Excelente tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente TV . I recommend 100%. Muuuuuuuuuuuy bueno
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv! good quality thank you Best Buy! Best!
I would recommend this to a friend65” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. We use a soundbar not the TV’s speakers.
I would recommend this to a friend- Pros mentioned:Picture quality
Poor Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into the store on Feb 4 to buy this item. It wasn't in stock so they offered me a delivery option for Feb 15. Waited for the delivery and it never came. I called to see what was going on and they said they couldn't find in the warehouse and rescheduled the delivery for Feb 25. Received a message today on 02/18 that they still can't find this item in the warehouse and more than likely it is out of stock. Now the item is $200 more on other websites and BestBuy. The rep who helped didn't seem to care about losing my business on this item or future items. I am never been so disappointed with BestBuy and I have shopped with Best Buy for over 15 years. Now I am not sure if I ever will buy again here again. The TV looked great in store.
I would recommend this to a friendBrand response from Samsung
Posted .VictorM,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great experience at Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person helping us in store gave us a lot of information on various TVs. He took the time to explain what different features were.
I would recommend this to a friend