Customer Ratings & Reviews
- Model:
- DVG54CG7150DA3
- SKU:
- 6547610
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Gas Dryer's overall performance and large capacity, finding it efficient and perfect for even king-size comforters. The dryer is also praised for its quiet operation and effective pet hair removal. Positive feedback also highlights the steam functionality and the aesthetically pleasing color.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, works as expected! Loaded with features.
I would recommend this to a friend Love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the dryer the different settings for bedding or delicate clothes
I would recommend this to a friend- Pros mentioned:Overall performance
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The look is very nice and will look good in my laundry room.
I would recommend this to a friend - Pros mentioned:Overall performance
Great washer dryer set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. The installment was also very hassle free.
I would recommend this to a friend Very reliable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and easy to install. You can connect your phone to it easy
I would recommend this to a friendGreat Dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our older dryer and this one hasn’t disappointed us. Love the gas option to save on electric bill.
I would recommend this to a friendRegistered Nurse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for a fair price. The Best Buy representative was also very helpful and informative.
I would recommend this to a friendToo expensive not to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within days of purchase, it wasn't fully drying our clothes. We had to restart it, reset it and we still have to dry items twice sometimes. 8mos later, the drum isn't turning. Very disappointed so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NoraM, we understand how you feel about the dryer not drying the clothes. Allow us to help.
We recommend checking the link below if your dryer does not dry your laundry. Please select the option that best matches the issue you are experiencing. Kindly click on the embedded word and watch the video if prompted.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Here is a guide if your dryer drum won't spin. Please click on the embedded word and watch the video included.
Samsung dryer turns on but doesn’t start or spin
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150338559) to help our team pull up your information.
Have a great day.
^Camille
Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the color fits in my cubs room very nice quality
I would recommend this to a friendLove it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dries so much faster than my previous machine! Yaay!
I would recommend this to a friendLove the short time to dry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had old dryer,drying time cut in half love interior light in dryer
I would recommend this to a friendNot truthful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer dryer seem ok. I am extremely disappointed in Tim the Appliance manager. He talked us into getting a Best Buy credit card stating that we could apply the 15% reward on our upcoming bill. I found out from Citi that this is not true. Tim should be fired for lying to me and my wife.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Danb,
To better address your feedback on how your customer service experience went, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
- Pros mentioned:Overall performance
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks great it just doesn’t dry clothes. It takes two sessions of hour and half to get large items dry. The dryer doesn’t get really hot even on highest heat settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment about the drying performance of your dryer. Let us help.
When drying large, bulky items, fill the drum to about 3/4 full. Do not add items over this level, as they need to tumble freely.
I have shared a link below about the steps if the clothes are not dry after a cycle. You can select the nearest issue by clicking the radio button. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146827071, which will help our team pull up your information.
^Rainly
Brushed Navy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Gas Dryer ever !! I would give them an excellant rating
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome dryer! Cleans up all my kitty glitter! :)
I would recommend this to a friendTERRIBLE EXPERIENCE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dryer. Having nothing but problems. The samsung customer service is the absolute worst. Its a shame because im a samsung loyalist and they really let me down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RickD,
We would like to inquire further about the matter with the dryer and assist you as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Unit never worked after "professional" install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this unit delivered/installed by Best Buy a week after purchase.... techs told me everything was verifed working - attempted to use the unit later the same night. No heat generated at all. Electronics/HMI malfunctioning. 100% lemon out of the box. 0% quality assurance. 17 days between purchase and service appointment. Nevermind the product, why would anyone even want to go through Best Buy service???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Ridiculous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible because no was myself., was a experience more out of place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you at any time, RAFAELZ. We would like to have a direct conversation with you to discuss the cause of your disappointment and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151256850 in your message so our team can locate your information.
Have a great day.
-John
unable to give a review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not recieved the washer and dryer. I do not get it until January 6th
I would recommend this to a friendBrand response from Samsung
Posted .Hello MichelleK,
Thank you very much for choosing our products for your laundry needs. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John