Customer Ratings & Reviews

The technician who came to setup didn’t fix the handle in freezer properly and for that they want to return item and send me new after 45 days rather than someone coming and fix it in 5 min. What kind of service is this. I’ll refrain buying it from Best Buy and they even made me get total member.

I purchased this product and still haven't been delivered one that works. All three dryers so-far have been broken and its been almost three weeks since purchase. I am at the end of my ropes from missing work for the deliveries and each time is a waste and a disappointment. The only good thing is that the reps on the phone are easy to get a hold of. Sooo stressed out!

All good thank guys for you help one I’m very apreciarty

Quick installation the installers were Proffesional

I purchased a washer and dryer from Best Buy with installation. The washer came fine. The dryer was damaged. They gave me a new appointment and brought a damaged dryer again I’ve complain to corporate and to management at the store in Modesto. Still no reaction I hate to say it, but Best Buy is not what it used to be.

Would love if could start a load via the app as well as supplying a drum light for washer

Not sure how the item itself works, but I will say that I waited 3 weeks for delivery, and it arrived heavily damaged. Waited another 2 weeks for a new one.... again heavily damaged... waited 2 weeks for my 3rd dryer and thankfully it was good, So frustrating! I will never order from best buy again.

Customer Service is awful. The store never picks up the phone. Open box item was defective when we were told it only had scratches on it. Never again dealing with Best Buy. They do not take care of their loyal customers.

Just think the alarm sound need to b louder to hear throughout the house

Our order was delayed on the scheduled delivery date just couple of hours before we were supposed to recieve our purchased items. We still had to pay our instalaters . We disapointed with Best Buy cuatomer service.

Do you enjoy the sound of sand in a blender? Because that is what you are going to get when you run this machine and worse yet I have to wait 2 months before it gets replaced because Best Buy hates its customers.

My dryer was damaged, had to wait another month for a new one. Terrible customer service, will not be buying from Best Buy anymore.

Wrong part bring for installation for 4 times in 1 months i can't believe this is so bad experience from best buy and horrible service don't buy anything if have service because no body care and if you want talk with Manger you have wait 3 hours behind phone every time

If I could give 0 star I would give it please go for LG washing mashine....this is terrible it never takes enough water and you see just little wet cloths spinning in the machine... The cloths are not clean as there is not enough water

The dryer was damaged. They brought me another one and it was also damaged, I’ve been waiting to get another one and till this day I haven’t gotten it.

came broken and when I went to install the time frame they give, which is super short had expired so now I have to wait for a technician to fix something that I bought brand new. very dissatisfied with Best Buy policy

The Samsung 7.5 cu. ft. Smart Electric Dryer with Steam Sanitize+ is a high-capacity dryer with a variety of features that make it a great option for busy households. It has 11 drying cycles, including a steam sanitize cycle that can kill bacteria and allergens on your clothes. It also has a sensor dry function that automatically adjusts the drying time based on the moisture content of your clothes, helping to save energy. The dryer is also very quiet, making it a good choice for people who live in apartments or condos. And it has a reversible door, so you can choose the opening that best fits your laundry room. Here are some of the pros and cons of this dryer: Pros: Large capacity Variety of drying cycles, including steam sanitize Sensor dry function Quiet operation Reversible door Cons: Some users have reported that the steam sanitize cycle doesn't completely remove wrinkles The price is higher than some other dryers Overall, the Samsung 7.5 cu. ft. Smart Electric Dryer with Steam Sanitize+ is a great dryer with a lot to offer. It is large, has a variety of features, and is quiet to operate. If you are looking for a high-quality dryer that will get your clothes dry and wrinkle-free, this is a great option. Here are some additional thoughts on the dryer: The steam sanitize cycle is a great way to kill bacteria and allergens on your clothes. It is especially useful for cleaning items like towels, bedding, and children's clothes. The sensor dry function is very convenient. It automatically adjusts the drying time based on the moisture content of your clothes, so you don't have to worry about overdrying them. The dryer is very quiet, so you can run it without disturbing others. The reversible door is a nice feature that allows you to choose the opening that best fits your laundry room. Overall, I would recommend the Samsung 7.5 cu. ft. Smart Electric Dryer with Steam Sanitize+ to anyone looking for a high-quality dryer with a variety of features. It is a great option for busy households and people who want a quiet dryer.

Would not purchase this Dryer, as it does not dry.

NOT AS ADVERTISED. THERE IS NO STEAM ON THE REFRESH CYCLE AS THE CONSUMER IS LED TO BELIEVE. THE DRYING RESULTS ARE EXTREMELY POOR. GOING TO RETURN THE PRODUCT.

Arrived inoperable. Haven't heard anything about a replacement yet. For now, I have a new washer but no usable dryer. Will follow up after replacement.