Customer Ratings & Reviews

What a fantastic TV! No problems whatsoever after updating the OS to the latest version. Also, the non-reflecting display is impressive. Samsung gives a 3-month trial period for all the art. The art looks very very realistic... the only downside is the sound, you really need a sounder or something. In our opinion this is to be expected when the TV is this thin and of this quality!

crystal clear viewing!! looks perfect hanging on the wall. installation efficeint.

Satisfied thus far. Of course, the proof of the product can only be determined how long after 5 years that the product will last. Aesthetically, it looks better than any other tvs because other tvs don’t look like a framed painting on your wall.

The tv is great. Unfortunately although sales told me that the Geek Squad would be able to hide the wires in the wall, the techs were not able to do so. We now have crazy amount of wires showing below the wall mounted tv.

Looks great, but have had issues with certain type of shows coming in choppy-

Frame Pro 75" TV....so far (have had it only a few weeks) seems to be a very good tv. The anti-glare feature is critical for us as we have a lot of sunlight that comes in the room from different angles throughout the day. It works very well! Am concerned of the remote wireless streaming box that is detached from the tv to allow the flat install for a picture type view. We'll see if this is reliable in time. I have to have it as we have the Arc Ultra Soundbar.

This is my third Frame TV and I really love how it changes the room to an art studio. Now this TV isn't a Sony 95 series however it is excellent for its purpose.

great TV, look exactly like picture, fooled all my friends when they visited my house.

I purchased a Samsung Frame Pro TV from Best Buy, but the wireless One Connect box had connectivity issues. I went to the Best Buy Downingtown location, where an exchange was offered. The original TV was wall-mounted, and I made it very clear to the sales associate—multiple times—that the TV was mounted. I was explicitly told that the delivery team would unmount the old TV (but would not mount the new one). Based on this assurance, I chose delivery and pickup instead of an in-store exchange and adjusted my personal schedule to be available at home on the delivery day. On the scheduled delivery day, the delivery team refused to unmount the TV, stating that unmounting is a separate paid service and that the appointment would need to be rescheduled. This directly contradicted what I had been told in-store and resulted in a completely wasted day. To make matters worse, a customer care representative from Best Buy contacted me and was extremely cold and unapologetic about the situation, showing no acknowledgment of the inconvenience caused by the incorrect information I was given. I went back to the Best Buy Downingtown store the same day, but they were unable to help, stating that the order was locked in their system. The following day, I received an email instructing me to reschedule the appointment by phone. When I called, I was routed to an AI system that was unable to reschedule the appointment or connect me to a live agent. This experience was frustrating not because of the original product issue, but because of repeated misinformation, lack of accountability, and poor customer support. Clear communication and ownership of the problem would have made a significant difference.

I love my tv great unit easy to use and the art wow fantastic

This television is a game changer. Thee television sits flush and the amount of functions are incredible.

The TV is amazing.Outstanding customer service from Tyler.

Great picture and Sound. Easy setup. Great for sports.

Great picture quality. Have not figured out all the stuff related to the picture frame and uploading pics to it. Might not be worth the money for the extra features.

I like it. It looks great on the wall if you’re able to get a professional electrician to install it. Otherwise it loses its purpose of being a frame. Resolution is ok. It’s not like the OLEDs but if you’re looking at this TV it should be because you want it to compliment your area as a fancy frame against the wall

Great service for install. The monitor is 100% better than previous

great purchase, the delivery was perfect and I am very happy with the TV

I love my tv its the right fit for livingroom. The quality is great

Beautiful and unique tv. Clear sharp picture with true colors

Happy with the product. It has been just a week though. 0 stars for the installation team. They schedule for a date and then don’t show up. And the other they do but not in the arrival window.