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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 357 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers find value in the 85” Class QN85B Neo QLED 4K Smart Tizen TV for its exceptional picture quality, with many praising its clarity and vibrant colors. The large screen size and smart features also impress users, while the easy setup process is appreciated. However, some customers have concerns about the weight of the TV and find the remote control to be unintuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 357 reviews
  • Pros mentioned:
    Color
    Cons mentioned:
    Glare, Weight

    Rated 5 out of 5 stars

    Superb 85” TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in high-rise condo with floor to ceiling windows. We were concerned the glare from outside light would diminish the clarity & color experience. Happy to report, the automatic adjustments with light work magic. Shocking pleasant surprise…. If seated in the room on the side or at an angle, you still have a good experience viewing the screen. This was the first Samsung TV we purchased with speakers in multiple locations, more of surround sound. It makes a big difference. However, We did get a Sonos sound bar, to attach to the TV mount, and recommend the duo wholeheartedly. No more raising the volume levels to over 50 to hear conversations. Love the remote too. It’s solar powered too. Lastly, we replaced a 65” Samsung for this with the 85” Samsung. We were worried about the size being too large. O after 2 days, we didn’t even notice the size. Only negative, this TV is very heavy and selecting the best TV mount is critical. At Home consultants came to our condo to recommend which mount would work best. Amount they recommended was published to be able to hold the weight of this TV. However, when total tech geek squad installers arrived, they informed us it would not work. (I’m still not sure why). The installers had a substitute mount in their truck which would work. They took the first mount back and refunded it, and the new amount was less money. The only thing we can not do, is adjust the TV on the swivel mount. Simply too heavy. Hope this review helps. Our strong suggestion, if you have any trepidation or question about what will work in your home, is to set up an appointment with at home, consultants, and they come to your home for free.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart features

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: A Visual Marvel - Samsung Neo QLED 85" TV I recently acquired the Samsung Neo QLED 85" TV, and it has been nothing short of spectacular. This TV is a true masterpiece in the world of home entertainment, offering an immersive viewing experience that's second to none. First and foremost, the picture quality is jaw-dropping. With its Neo QLED technology, the colors are incredibly vibrant, and the contrast is mind-blowing. Whether I'm watching a blockbuster movie or playing the latest video games, the visuals are stunningly lifelike, thanks to the 4K resolution and HDR support. The sheer size of this 85" behemoth is a game-changer. It turns my living room into a mini-cinema, making movie nights with friends and family an unforgettable experience. Plus, the ultra-slim bezels and sleek design add a touch of elegance to my living space. What sets this TV apart is its smart features. The Tizen operating system is lightning-fast and user-friendly, making it a breeze to access streaming services, apps, and even control other smart devices in my home. Voice commands with Bixby or Alexa are a convenient bonus. Sound-wise, the built-in speakers are impressive, but I decided to enhance my audio experience with a soundbar for that full cinematic immersion. In terms of connectivity, the Neo QLED 85" TV has it all, including multiple HDMI and USB ports, ensuring compatibility with all my devices. To sum it up, the Samsung Neo QLED 85" TV is a game-changer in the world of home entertainment. Its breathtaking visuals, smart functionality, and expansive screen size have transformed my living room into an entertainment hub. It's the ultimate investment for any movie buff or tech enthusiast. In conclusion, this TV is worth every penny, and I can confidently say it's the best home entertainment purchase I've ever made. If you're looking to elevate your viewing experience to the next level, the Samsung Neo QLED 85" TV is the way to go. It's not just a TV; it's a visual masterpiece.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart features

    Rated 5 out of 5 stars

    An 85 inch TV worth the money.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV, full of a ton of features. Apps for most of the streaming services we use are available to install on the TV and work perfectly. You can also use the TV as an Xbox gaming console which works pretty good considering its a TV. If you are a Smartthings user, this TV integrates directly as a smart device, and you can also use the TV as a Smartthings hub or just a control dashboard. The TV also supports both Alexa and Google Home and can be used for voice control for the TV and other smart devices including Smartthings devices. The picture quality is beyond my expectations and everyone who has seen the TV is blown away by the TVs picture.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung gets it right with quality and price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice home cinema experience without breaking the bank. I originally bought an 86 inch Samsung. I think it was luck that the screen was broken because winding up with the 85 wound up being such a better tv. Just the mounting locations on the back alone fit so much better and positioned the tv the way it was supposed to be. The picture quality is terrible and easy to hookup and program.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    100 Percent Satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are 100% satisfied with the TV. It has a wonderful picture. We were considering a sound bar but this TV has far superior sound than the previous TV. It replaced a 55 inch and I was concerned it would be too big. It looks great. This TV was recommended for a bright environment and it works well in a bright room. I can highly recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great TV and Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was the one I ultimately chose after reviewing many on display and watching countless hours of reviews. The QN85B had all of the features I wanted and was the best 'bang for the buck' while not over paying for some features I didn't see as necessary. The TV is VERY bright and we have to turn the brightness down to about 4-5. If not, its like looking into the sun. The user interface is very simple and easy to have everything connected. This is a great overall buy and excited to see how long this one lasts.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Movie Theater In A Box - Popcorn Not Included

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    85 inches of pure awesomeness! Bright vibrant colors, crisp detail and amazing black levels from the NEO QLED technology. The sound quality that came from the tv without a Soundbar is solid. Excellent option for a home theater as an alternative to using a projector.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for an open-box TV to save some cash, but unfortunately, the installation experts discovered a cracked display. They advised me to report the issue to customer service and documented the damage. To my astonishment, Bestbuy didn't hesitate to make things right. They reached out to me on the same day and promised to deliver a BRAND NEW, unused TV, all at no extra cost. I was blown away by their exceptional customer service. The TV has a remarkable picture quality, with vibrant colors and excellent sound. It's been four months since I bought the TV, and I am pleased with my decision. It stands out as a statement piece in my family room, and everyone who visits compliments its beauty. I can confidently say that it was worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    Perfect Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing! The black levels on this are insane because of the mini LED and neo tech. my older tvs i’ve noticed a lot of blooming and LED bleeding, and i’m a person who notices all the small details and can’t focus on the movie because of the more cheaper edge lit tvs, with this TV you don’t get any of that just a perfect picture plain and simple. Only downfall to this tv is the light reflection in a more lit room. At night when all the lights are off this thing shines.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Last piece needed for my home theater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. The picture is spectacular. Getting it hooked up was a breeze. It automatically configured almost everything I wanted. It was the last thing I needed to complete my home theater.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Quality and beauty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best quality tv I ever owned. The colors are brilliant the frame is thin and the I couldn’t ask for a better name than Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Bright TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a couple months to review this. My husband wants a bigger TV. We went from 65 to 85. This TV is placed in the family room. It is a bright room with large windows.We were choosing between this and QN90B. We settle on this because of some reviews that I read and it is cheaper than QN90B. I am not a TV person but I like our old curve TV more. This TV is very bright though. But we can see our windows facing the TV. Sound is good! No need for a aound bar. Unless you want to up uour game. I see nothing special on this TV. But it's just me!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Qled

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture, very easy to set up and installed

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture Perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this tv for two years now. Picture is great! Samsung never disappoints

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Big and Bright TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sharp 70" Class AQUOS Q+ had died and looking for a brighter TV. This tv is got a lot of brightness. Got it sale for $2399.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great picture quality.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Samsung products. I had to return my original TV because the auto dimming kept going dark and wouldn't adjust properly. Geeks were great on handling the situation. Only reason I gave 4 ⭐️s is for the remote,which rarely works with Xfinity box, which means it does sometimes and for getting to the settings hub which starts is awkward compared to my other Samsung TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85" Samsung tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Had a plasma for years, this tv is so bright and clear. Planned on a 75" but went bigger to the 85" no regrets. 20×20 foot room, tv fits perfectly. Luv it. 20×20 foot room, so tv fits perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my new TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my neemw TV i put it up on the wall in my man cave and it looks great. Now i can enjoy the games and play my PS5 happily.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I like this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth every cent! I like how soft it is on the eyes. One of our appliances that people first noticed when they walk in.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tv I’ve ever seen. Great vibrant colors and quality beyond comparison to others.

    I would recommend this to a friend
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