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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 623 reviews

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Rating by feature

  • Performance

    Rating 2.9 out of 5 stars

  • Ease of Cleaning

    Rating 3.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Flex Duo range's double oven, ease of use, and attractive appearance. Many appreciate the numerous features offered by the appliance. However, some users have reported issues with the grates, knobs, and convection fan. These concerns, while present, appear to be less prevalent than positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 623 reviews
  • Pros mentioned:
    Double oven, Ease of use

    Rated 5 out of 5 stars

    Love my new stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so in love with my new stove.. it is perfect! I love the fact that I can cook at 2 different temps at the same time... I can bake and cook dinner together... so easy to clean.. the stove is great too.. the eyes are different sizes so you can cook a huge pot of something as good and a smaller one.. it even comes with the wok connection.. I’m always using my wok... everything is great! The griddle is so easy.. the oven make my like so much easier.. it’s a life saver!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven
    Cons mentioned:
    Grates

    Rated 5 out of 5 stars

    Love this range!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A double oven that converts to one large oven? Ingenious!!! This is the best range I have ever owned. The 5 burner stove w/griddle and wok burner is also great. Very versatile efficient appliance. The grates scratch fairly easily but the same was true of my Sears Kenmore. I've had many compliments on this range! We're very satisfied with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Ease of use

    Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this stove. It gave us great dinner for Christmas. Good looking stove, easy to use. Perfect gift for my wife and myself and the kids even the dog:).

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Yes, you do need this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this for a month and am more in life than the day it was delivered. We had the single oven version at our old house for seven years and wanted to upgrade from electric at the new house. The smaller ovens heat up SO fast and cook so well. I also love that I can use it as a full sized oven for large items. I make cookie trays every holiday season and am looking forward to either baking twice as many cookies or the same amount in half the time. This is a no-brainer quality, great looking oven. 11/10

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello HA7187! Thank you for taking the time to share your Samsung range experience with us! ^Ty Samsung

  • Rated 2 out of 5 stars

    awesome concept, poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, lets talk about the outside. This thing looks like a serious piece of machinery ... at least compared to our old gas stove that came with our house. We got the stainless version. It's not entirely all that stainless. It does smudge fairly easily like everyone mentions. Not a big deal though. It does clean off with some microfibers. It's just that the smudges are a lot more noticeable than our old white stove. I know. DUH Now let's get in to the meat and potatoes of the stove. Double door seemed like a great idea. I felt if I was cooking a single dish, opening only the top door would be a lot safer / easier if you have a little one running around the house. Well, here's the problem. There are a total of 3 tray positions for the top. The bottom on sits below the top door hinge, so forget being able to slide the tray out to check on your dish. The top tray is just a bit to close to the heat ... let alone leave enough space for say a tray with some chicken or any thicker piece of meat on it. The middle tray was what I used. You can slide it out, till just about where the inward groove of the top door is exposed that is. So basically, you can slide the tray out just about 3 inches. Also, please not it isn't entirely easy to even get your hands with mitts in far enough to pull the tray out. Now, you're saying, why don't I just open the whole darn door? Well, because then what's the point of having a duo flex or two door oven? Even on the middle position, the heat was a big harsh. I used the same temp I used on my last stove and this time it mades things juuuuust a little tooooo crispy for my liking. It could've been the conviction as I'm new to that, but I still feel the middle position is to close to the heat. Now, let's talk about the app. If you ever read the feedback on the app store for iOS, all 27 (and counting) have rated it a 1 star for more or less the same reason. Yep, it constantly loses connection with the server and takes longer than I'd like to reestablish said connection. You can send temp and time instructions to the over ... but then you immediately need to walk over to the oven to accept your instructions that you just sent over. So, what the heck do I need this app for? A timer? Nope. My phone already have a nice enough timer. If anything, I can set multiple timers on my phone without having to worry about the oven turning itself off. I don't know about you, but I like to baste my chicken ... and I don't necessarily do a great job watching the time. Hence the need for multiple timers. So where does this bring me? The regret of buying the more expensive oven. Both features of due flex and wifi were basically the only differences of a version that is less than half the cost of this oven. Yet, both features are seriously flawed. Some good things ... - I did notice the difference of convection. Muuuuch juicer pieces of meat. - it reached the desired temp in about 2 minutes faster than my 10 year old stove - multiple size stove tops are neat ... but if you're a simmer in the front type of guy/girl forget about it or if you're a boil a big pot of water then you'd probably want to stick to the front - it makes neat sounds and has cool lights. The time is a big ol bright blue color that will light up your kitchen at night. There's no need for a night light in the kitchen. - this thing is pretty darn efficient as far as BTU is concerned. Again, I'm not sure if it's the whole convection deal going on, but I cooked my chicken in about 20 minutes less than I usually do and it came out juicier. The great lemon "sauce" I made burned, but it was hard to not acknowledge the juicy chicken under the probably to crispy skin. Would I recommend this particular model? Nope, Save yourself $1000 and just get the single version of this stove. I fell for the "ohhh, new technology (to me) and I have to have the big boy version" itch. Will I like this down the line? Maybe ... but right now I feel like I wasted quite a bit of money on features that don't really work. It's like buying a big fridge that has a built in TV / screen but you're never in the kitchen long enough for it to matter.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 4 out of 5 stars

    Love it so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features, especially the double to single oven option. I will find out on Thanksgiving how well it handles fixing a feast as I haven't used it to its fullest capacity yet. My old stove cost under $200 bought new in 1991 and was a Hot Point which was still working (all four burners too) so we shall see how this one holds up compared to it!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Gas oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the stove/oven. I really like the versatility of the two ovens. You can use them separately , or remove the panel and use the whole oven. I like the appearance .

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Amazing range with great versatility

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the range, the versatility with 1 large or 2 smaller ovens is perfect for us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful in appearance, easy to use. Cooks hot.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The black stainless lives up to expectations. Very easy to clean no fingerprints. This is a new stove for us as our old one was easily 15 to 20 years old. My only challenge is getting used to cooking faster with convection and at a higher / hotter burner temperature. I enjoy being able to use only the upper level oven. It comes to temp faster and cools down faster. Very excited to have gotten such a great Black Friday deal!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Love the versatility

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can use all of oven or half ..love all the functions!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to clean makes our for up dated kitchen

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Broken digital clock display; expensive to fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, though oven takes a while to heat. Unfortunately the digital clock display started malfunctioning two years after purchase and to fix it or replace it would be quite expensive. It is an inconvenience as I enjoy using the digital clock to keep track of cooking times, and it is also visually unpleasant to look at a malfunctioning display. Fortunately, the range and ovens still function okay.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Lena Samsung

  • Rated 5 out of 5 stars

    Hot great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The options the stove gives use we do not have to use a lot of gas if you cooking a small amount of food this is terrific

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gas stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ilove it it came when it was scheduled and early in the morning thanks you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 5 year old Kitchenaid Range died and it would of cost $903.00 to repair it. Sad. Our repairman suggested we purchase a new Range and truly and highly recommended the Samsung Range. He asked if I loved to cook and I do, he said you will love Samsung. He said Samsung quality and reliability will not disappoint you. Nor will it leave you hanging at Thanksgiving....yup 2018 Thanksgiving. I muddle through but it took twice the time to roast the turkey. So to close my review of my new Samsung Range is perfect, it lives up to my repairman’s high recommendation and my high cooking standards. Thank you Samsung for the quality you have built into this product....it is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it beautiful my kitchen looks beautiful and friends come over and they love my kitchen

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to tell us how much you love your new range. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience. ^Cat Samsung

  • Rated 5 out of 5 stars

    Beautiful stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this stove. It’s easy to use and a nice addition to me kitchen. I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Igniter and door issues at year 2

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I habe owned this oven for 2 years. It was my dream oven. Now the door latch wont allow the full door to open. We have to push it towards the oven hard then pull several times to get it to open. Now here we are on Christmas day. Turkey is preped for the oven and my igniter is out and it wint heat. It filled my kitchen with gas fumes. Im super disappointed that at this price point and my dream oven that it is failing me so soon. My husband was able to get it started manually by turning the top burner on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, i can definitely understand how frustrating this must be. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your range. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144026060) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 5 out of 5 stars

    Love my appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend purchasing Best Buy's Samsung appliance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a year... I am using this gas range. I hate to say it but don't buy Samsung black stainless gas range. When I use upper oven everything gets burned because the shelf is to close to flame, I had to get the divider out and never use it. If I knew before I would just get regular one. The cover they use have started to crack and peeling off, it's looking so bad now. I am crying, I payed so much for it. I was assuming Samsung will have better quality because never had problem with Samsung. I have Samsung cell phone, tv, fridge I never knew I will have to write this bad review for this range. Please stay away from it.

    No, I would not recommend this to a friend
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