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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 31 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the Galaxy Book Ion's large, beautiful screen and its surprisingly light weight as major advantages. Positive feedback also mentions the ease of upgrading the RAM. However, some concerns were raised regarding the build quality and durability of the device. The chassis material was criticized by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 31 reviews
  • Pros mentioned:
    Screen size, Speed, Weight

    Rated 5 out of 5 stars

    Traditional Laptop with a modern Touch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a new laptop and could not decide on a 2 in 1 or a traditional laptop. I settled on this model, and decided the traditional laptop was more for me due to the expandable memory options and selection of ports. This is a great go to PC for all your personal and work needs. It starts up instantly, its fast, and light...really light. It has a Premium feel and the screen is fantastic. It comes with a proprietary charger... but... It also supports USB C charging via the thunderbolt port! so you can use your cell phone charger when traveling, and I also tested a portable battery pack I have which can also charge this on the go! I love the fact that this laptop has all the ports I need, USB A 2x and an HDMI port, an SD slot, and the USBC Thunderbolt port and a wonderful 15:6 QLED screen; The finger print scanner works great as well allowing me to log in in a flash. So far it is lightning fast for web browsing and light gaming too such as Sims.... not sure about heavy gaming but basic games, its fine. So far this is the best laptop I have ever owned. If you are ok with a non touch screen traditional style laptop that feels like a fresh new modern one then this is for you! also the memory is expandable unlike most of the 2 in 1s! Also because its a Samsung it supports some great Samsung Features. Only 1 complaint.... The sound, the sound is subpar for such a premium laptop, Its sufficient, its ok... but not that great. I don't understand how my Budget Tab A sounds better, oh it also has a headphone jack! and is of course Bluetooth so a portable Bluetooth speaker can bypass the crummy built in sound. but other than the sound; this is a Fantastic Laptop and highly recommended!! This is perhaps the most perfect traditional style laptop and the price is not too crazy if you compare to similar specs. I love everything about it so far that even with the not so great but acceptable sound I still give it 5 stars but really mean 4.5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ram, Screen size

    Rated 5 out of 5 stars

    Great laptop, fills all my needs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung hit it out of the park with this laptop, it's super thin and lightweight without feeling cheap, the screen is beautiful, trackpad is big and great to use and the keyboard is spot on. I upgraded the ran with another 8gb stick so I now have 16 gb of ram total. Super fast and everything I've thrown at it it has performed great. My only complaint with this laptop is the speakers could definitely be better. I have everything Samsung and my tab s6 and s20 ultra are both louder than playing something from the laptop. Seeing as I'd be using mostly my Bluetooth headphones or external speaker if I needed something really loud it isn't a deal breaker, but definitely something I wish they did better on. Everything else is perfect in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Ram, Screen size, Weight

    Rated 5 out of 5 stars

    Great for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for school. I will not use all the feature. 1080 screen is good enough because there are not much 4k out there or on YouTube that I would like to watch. Also, good for having an empty slot for more ram in case I want to add more to it. The laptop itself is very light. The material is not metal like apple products. But I'm satisfy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed, Weight

    Rated 5 out of 5 stars

    Great mid-range laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is lightweight, very thin and super fast. The 15 inch screen is beautiful as is the backlit keyboard. The fingerprint login option is quite convenient.I’m very pleased with this computer and would recommend it to any of my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ram, Screen size

    Rated 5 out of 5 stars

    Surprising power in this size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just stacked 20 images in Photoshop that I thought would take an hour. It took 3 minutes. Not quite as fast as my desktop machine but surprisingly quick for such a lightweight laptop. Now I will tell you straight out of the box I installed 32gb of extra RAM...makes a huge difference for imaging software like Photoshop AND Samsung makes it super easy to install another RAM chip. The screen plays well above its paygrade too. Sharp, great colors, and contrasty. You'd never know it isn't a retina display unless you'd already looked at the specs. Having USB-C and USB ports is icing on the cake. Samsung has so impressed me I'm looking at one of their dishwashers for the wife!

    I would recommend this to a friend
  • Pros mentioned:
    Ram, Speed

    Rated 5 out of 5 stars

    Outlet Score

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scored this laptop at the Best Buy Outlet for about $500. It was supposed to be for my wife. She then realized she couldn't work with it well due to the new narrow design of the numeric keypad. So Mine now. Nice and fast especially log on with fingerprint. Easy access to open the back and upgrade the RAM.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I am so happy I got this laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to replace my aging desktop with a laptop. I did a lot of research to find a lightweight, easy to set up and operate, and versatile replacement for the desktop. Previous laptops (for work and for personal use) were heavy and "clunky." Not this one! I am a big fan of Samsung; I have a Samsung smartphone and also a tablet. This Galaxy Book laptop has not disappointed! Pretty much I just took it out of the box, followed the prompts, and my laptop was up and running a short time later. The picture quality is fantastic. So far, this is one of the best electronic purchases I have ever made!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed, Weight

    Rated 5 out of 5 stars

    Really good laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Light weight, fast and great display for excellent picture. I have had several Samsung' laptop's and all have been really good. I Would buy this product again. Really like the finger reader.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed, Weight

    Rated 5 out of 5 stars

    Awesome Samsung laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is light, excellent response speed and large screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    I love this computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is super fast. The picture is so clear and beautiful. This computer is good for multitasking watching movies Pretty much anything you might need to do.

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 3 out of 5 stars

    Great computer, average build

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for work, and it’s super fast, great display. 2 things that made me return it was the build quality (feels like plastic and has a cracking sound when I rest my palms. I understand it’s magnesium but feels very cheap. Also the speakers are no good at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    I love my first Samsung laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to use, plus it's a gorgeous color. Its is unfortunately not touch screen, but I do enjoy the charging pad that is incorporated. Overall it's a great computer for my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product be mindful where you buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on Black Friday, found a better deal on Walmart/Amazon/BH photo on cyber monday. Returned the best buy one since they don't price match holidays. Laptop works great, vivid colors battery life is decent not the full day, but then again I use mid level battery settings not the always off barely on battery saver mode. Installed extra 8gb ram into slot for 16gb. HDMI port really useful.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Five stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs fast, style, and very light. I am happy I bought it

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    BEAUTIFUL, THIN ,LIGHTWEIGHT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUPER FAST CPU, SCREEN NICE. EASY TO USED. NEXT DAY SHIPPED

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gift for a loved one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the display and look. Picks up where the other Samsung laptop left off. Very colorful, fast. Nothing one wouldn't expect.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love Samsung products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light for the size of the screen. Love the fingerprint option for unlocking the computer. So far no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ready to go!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This an outstanding laptop. Colorful screen with just the right ports to cover all my needs. Still going strong.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Light and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with very light weight! Also its got numbed number key in right! So useful. Love the QLED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Fast shipment. Last lomg bettery. Recommend

    I would recommend this to a friend
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