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Highly rated by customers for:
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Customer reviews

Rating 4 out of 5 stars with 807 reviews

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Expert reviews

Rating 4.1 out of 5 stars with 22 reviews

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78%would recommend to a friend
Page 1 Showing 1-20 of 807 reviews
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Disgusting...

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    Posted .
    Owned for 1 week when reviewed.

    Disgusting... the item arrived filthy... each ear piece was so gunky with filth that it made me vomit... I don't know if I can trust anything refurbished that comes from Best Buy anymore... what a waste of money...

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Refurb Purchase gone right

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    Posted .
    Owned for less than 1 week when reviewed.

    Okay, i was skeptical at first like anyone else because of the various different reviews and i decided to take the chance anyway to capitalize on the great deal. Im glad i did, these puppies are the best ear buds i have ever had the pleasure of using and i would recommend this gear 10/10. Everything came included as promised and i had no issues at all with syncing and updating the software. Good stuff

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Battery life, Features, Price

    Rated 4 out of 5 stars

    Excellent quality & condition. Missing one thing!

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    Posted .
    Owned for less than 1 week when reviewed.

    I just got these 2 days ago, and so far they are great! They are in excellent condition and really surprised me how the charging case is even in really good condition. The sound is amazing, and I love the features where you can block out all sound, or the opposite where you can set it to where you can hear around you if you need too for safety. These are the best headphones I've ever owned. My phone will even charge the case! Connected in a few seconds after downloading the required app. So far so good! The ONLY reason I'm rating them 4* undead of 5* is because I was suppose to get 3 different sets of ear pieces S/M/L, well I was missing the medium pair and looked and looked and they were not in the box. I decided to just try the others to see if they would fit, and fortunately for me the small size fits my ears perfectly. Now I can see how this would have been a problem for someone who absolutely needed the medium pair because if you don't get a food seal around your ear the headphones won't sound as good. I just happen to be lucky and the small fit me perfect. That's the only negative thing about my purchase I can say so far. The battery life seems to be as advertised so far. I don't know if I just happen to get a really good pair, but I would recommend these to someone looking for a good set at a discounted price judging by what I received only. I can't speak for what others have received, but mine were excellent!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Amazing Deal + Product

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    Posted .
    Owned for less than 1 week when reviewed.

    I purchased this earbuds as refurbished and i do believe someone just returned it, because it is in brandnew condition. Earbud silicones and charging cable came brandnew. And it was super clean. Did not experiences anything like couple other buyers did. It asked me to update the software as soon as i paired it. Update is done and WOW. I already own Galaxy Bud+. The Pro is another level.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Just buy it new

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    Posted .
    Owned for less than 1 week when reviewed.

    I always buy new when it comes to headphones... should have continued that trend. These buds arrived dead and with missing parts. Wireless charging case did not function properly either. Please do yourself a favor buy it new... packaging was also bad headphones were rattling around in the box. Stay away! Please pay the few extra bucks and buy new. Add the insurance and enjoy.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Bestbuys "GEEK SQUAD GUARANTEED" is NOTtrue

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    Posted .
    Owned for 2 weeks when reviewed.

    Never buying refurbished from Bestbuy again! Big mistake! I gave it 2 weeks before returning and they malfunctioned. They are NOT "GEEK SQUAD GUARANTEED"! No wonder someone already returned them once.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad upkeep of best buy refurbished products

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    Posted .
    Owned for 3 weeks when reviewed.

    I cant review the actual product, but the rating is based off of how Best Buy sells their refurbished products. It seems with little concern of how its presented to the buyer. I read some disturbing things before and some lucky buyers. I was unlucky. The ear pieces that came with the product were very dirty with ear wax. I had to return it becuase i couldnt buy the ear pieces separately.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Ear Buds

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    Posted .
    Owned for 3 weeks when reviewed.

    Was a little reluctant to buy refurbished tech at first but the ear buds work great. Will definitely keep an eye out for future refurbished items.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Highly Recommend!

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    Posted .
    Owned for 1 week when reviewed.

    Great product as I bought these to upgrade from Samsung's original buds. I highly recommend and would definitely buy again.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Samsung ear buds pro

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    Posted .

    Good quality and good design. Love the black color and that comfort and security of not falling off

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dirty item

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    Posted .
    Owned for less than 1 week when reviewed.

    Guys I know is a used item. But at least clean them one was full of ear wax. Did you guys check if is working property? I dont want to have aby issues with them in the future..

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    very used earbud and doesn't come with earbud tips

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    Posted .
    Owned for less than 1 week when reviewed.

    got a very old very used bud pro.... scratches everywhere and looks dirty :( doesn't even come with tips , not worth the saving

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Connectivity
    5 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Missing a Piece

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    Posted .
    Owned for 1 month when reviewed.

    The buds were received without the rubber covering at the end of the piece that goes in the ear. I was out to sea for special assignment when I came back the return date has already elapsed so I'm stuck with it. It can't stay in the ear without the rubber piece...the buds come off right away.

    Features

    Connectivity
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,
      To better assist you with this issue, don't hesitate to get in touch with our
      BestBuy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Reference Number: 1144510171
      Have a great day.
      ^Charles Samsung

  • Rated 1 out of 5 stars

    Not clean, missing parts, inspection tape open

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    Product came with inspection tape/seal already cut. Was probably a refurbished unit already opened and returned. Missing the standard rubber tips and buds and charging case not clean. Terribly disappointed with the "refurbishing" standards.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Features, Noise cancellation, Price

    Rated 4 out of 5 stars

    Refurbished Galaxy Buds Pro: good quality for less

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    Posted .
    Owned for 4 months when reviewed.

    Came without box and medium eartips, but considering the price and the fact that they were pretty much brand new, I wasn't bothered much. Works great and I use them everyday. I do miss the interchangeable fin tips, as they kept them in my ears better. Noise cancelling works great, but is slightly less effective than Airpods Pro noise cancelling. Voice detect is an cool and fun feature.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Features, Price, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds !

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    Came with everything (All Earbud Sizes, Charger Cord, Earbuds and Case) and connected perfectly with my Samsung phone and Tablet. I was a bit nervous to buy them refurbished because of some of the reviews but they were clean and looked just like new. They sound great and all the features work perfectly fine. Definitely worth it, especially at the discounted price. Only con is that they didn't come charged, but I didn't see this as an issue because I didn't need to use them immediately. Took the extra time to look at the manual and clean them.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Best buds for everyday use, work and play.

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Sound is clear clean and long lasting. The noise cancelation is so good when I put my phone in my back pocket it will cancel out my motorcycle exhaust sounds. And the ambient noise feature is just short of hearing aid assistance. I use them at work for hours at a time during work calls and meetings. Ive had two supervisors walk up to me thinking I wasn't on a call because they're so small. So tell your boss so you do get yelled at when they dont see that big heavy headset crown on your head. I can ware them inside my helmet and they stay in place. I have the largest sized silicone adapters but i still have slightest issue with fall out after long ware but i have larger ear canals so not really Samsungs fault. There are some quality aftermarket prices i can buy that are memory foam , if Samsung had included them these would be the absolute best buds period.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Noise cancellation, Sound quality

    Rated 5 out of 5 stars

    Bring the Noise

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    Posted .
    Owned for 1 month when reviewed.

    The Samsung - Geek Squad Certified Refurbished Galaxy Buds Pro True Wireless Noise Canceling Earbud Headphones - Phantom Violet is excellent! I received them as a Christmas gift from my husband. I LOVE them. The sound quality is excellent. They fit comfortably in my ears. The Bluetooth sync is user-friendly. I pair them with my phone and laptop for virtual classes. I recommend this purchase to anyone in the market for new earbuds. The quality of Geek Squad refurbishment makes them like new, and they come with a Geek Squad guarantee.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Galaxy Ear buds pro

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    Posted .
    Owned for 3 weeks when reviewed.

    I think these ear buds are the best , the sound quality is amazing , comfortable and reliable, battery consumption is incredible it last almost 3 days on a full charge with daily use overall these ones are a totally 5 stars.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    It was worth it

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    Posted .
    Owned for 3 weeks when reviewed.

    Although it is a used product, it is in perfect condition, have a good sound and the price is worth it.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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