Customer Ratings & Reviews

Disgusting... the item arrived filthy... each ear piece was so gunky with filth that it made me vomit... I don't know if I can trust anything refurbished that comes from Best Buy anymore... what a waste of money...

Okay, i was skeptical at first like anyone else because of the various different reviews and i decided to take the chance anyway to capitalize on the great deal. Im glad i did, these puppies are the best ear buds i have ever had the pleasure of using and i would recommend this gear 10/10. Everything came included as promised and i had no issues at all with syncing and updating the software. Good stuff

I just got these 2 days ago, and so far they are great! They are in excellent condition and really surprised me how the charging case is even in really good condition. The sound is amazing, and I love the features where you can block out all sound, or the opposite where you can set it to where you can hear around you if you need too for safety. These are the best headphones I've ever owned. My phone will even charge the case! Connected in a few seconds after downloading the required app. So far so good! The ONLY reason I'm rating them 4* undead of 5* is because I was suppose to get 3 different sets of ear pieces S/M/L, well I was missing the medium pair and looked and looked and they were not in the box. I decided to just try the others to see if they would fit, and fortunately for me the small size fits my ears perfectly. Now I can see how this would have been a problem for someone who absolutely needed the medium pair because if you don't get a food seal around your ear the headphones won't sound as good. I just happen to be lucky and the small fit me perfect. That's the only negative thing about my purchase I can say so far. The battery life seems to be as advertised so far. I don't know if I just happen to get a really good pair, but I would recommend these to someone looking for a good set at a discounted price judging by what I received only. I can't speak for what others have received, but mine were excellent!

I purchased this earbuds as refurbished and i do believe someone just returned it, because it is in brandnew condition. Earbud silicones and charging cable came brandnew. And it was super clean. Did not experiences anything like couple other buyers did. It asked me to update the software as soon as i paired it. Update is done and WOW. I already own Galaxy Bud+. The Pro is another level.

I always buy new when it comes to headphones... should have continued that trend. These buds arrived dead and with missing parts. Wireless charging case did not function properly either. Please do yourself a favor buy it new... packaging was also bad headphones were rattling around in the box. Stay away! Please pay the few extra bucks and buy new. Add the insurance and enjoy.

Never buying refurbished from Bestbuy again! Big mistake! I gave it 2 weeks before returning and they malfunctioned. They are NOT "GEEK SQUAD GUARANTEED"! No wonder someone already returned them once.

I cant review the actual product, but the rating is based off of how Best Buy sells their refurbished products. It seems with little concern of how its presented to the buyer. I read some disturbing things before and some lucky buyers. I was unlucky. The ear pieces that came with the product were very dirty with ear wax. I had to return it becuase i couldnt buy the ear pieces separately.

Was a little reluctant to buy refurbished tech at first but the ear buds work great. Will definitely keep an eye out for future refurbished items.

Great product as I bought these to upgrade from Samsung's original buds. I highly recommend and would definitely buy again.

Good quality and good design. Love the black color and that comfort and security of not falling off

Guys I know is a used item. But at least clean them one was full of ear wax. Did you guys check if is working property? I dont want to have aby issues with them in the future..

got a very old very used bud pro.... scratches everywhere and looks dirty :( doesn't even come with tips , not worth the saving

The buds were received without the rubber covering at the end of the piece that goes in the ear. I was out to sea for special assignment when I came back the return date has already elapsed so I'm stuck with it. It can't stay in the ear without the rubber piece...the buds come off right away.

Product came with inspection tape/seal already cut. Was probably a refurbished unit already opened and returned. Missing the standard rubber tips and buds and charging case not clean. Terribly disappointed with the "refurbishing" standards.

Came without box and medium eartips, but considering the price and the fact that they were pretty much brand new, I wasn't bothered much. Works great and I use them everyday. I do miss the interchangeable fin tips, as they kept them in my ears better. Noise cancelling works great, but is slightly less effective than Airpods Pro noise cancelling. Voice detect is an cool and fun feature.

Came with everything (All Earbud Sizes, Charger Cord, Earbuds and Case) and connected perfectly with my Samsung phone and Tablet. I was a bit nervous to buy them refurbished because of some of the reviews but they were clean and looked just like new. They sound great and all the features work perfectly fine. Definitely worth it, especially at the discounted price. Only con is that they didn't come charged, but I didn't see this as an issue because I didn't need to use them immediately. Took the extra time to look at the manual and clean them.

Sound is clear clean and long lasting. The noise cancelation is so good when I put my phone in my back pocket it will cancel out my motorcycle exhaust sounds. And the ambient noise feature is just short of hearing aid assistance. I use them at work for hours at a time during work calls and meetings. Ive had two supervisors walk up to me thinking I wasn't on a call because they're so small. So tell your boss so you do get yelled at when they dont see that big heavy headset crown on your head. I can ware them inside my helmet and they stay in place. I have the largest sized silicone adapters but i still have slightest issue with fall out after long ware but i have larger ear canals so not really Samsungs fault. There are some quality aftermarket prices i can buy that are memory foam , if Samsung had included them these would be the absolute best buds period.

The Samsung - Geek Squad Certified Refurbished Galaxy Buds Pro True Wireless Noise Canceling Earbud Headphones - Phantom Violet is excellent! I received them as a Christmas gift from my husband. I LOVE them. The sound quality is excellent. They fit comfortably in my ears. The Bluetooth sync is user-friendly. I pair them with my phone and laptop for virtual classes. I recommend this purchase to anyone in the market for new earbuds. The quality of Geek Squad refurbishment makes them like new, and they come with a Geek Squad guarantee.

I think these ear buds are the best , the sound quality is amazing , comfortable and reliable, battery consumption is incredible it last almost 3 days on a full charge with daily use overall these ones are a totally 5 stars.

Although it is a used product, it is in perfect condition, have a good sound and the price is worth it.