Customer Ratings & Reviews
- Model:
- NE63D6711SR/AA
- SKU:
- 6602405
to a friend
My new bf
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove has everything! I love its look and how easy it is to use
I would recommend this to a friendPretty, but not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's attractive. I'll give it that. But the user interface is confusing with zero explaination of how to use any of the settings or how to even find the settings. They need some documentation that explains what each of the seven settings are and what turning them off or on does. Literally zero documentation. The clock display disappears within a few minutes of touching a button. Clumsy knob placement for each burner. We had a GE Profile which was amazing, this is the same price (over $1,000) yet not nearly as nice or user friendly. If we could do it over, we'd stick with GE. This will be the first and last Samsung kitchen appliance we will own. The top service is nearly impossible to clean without harsh, abrasive cleaners. Never seen anything like it. The simplest spill requires a haz mat suit to remove. It says "Fast Boil" on the front elements, but they actually take considerably longer to get the water to boil than the GE did. The the point we were curious if the burners were even on. Once they do get the boil, you need to turn the burner way down. Very odd.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike T,
We understand it can be frustrating when an appliance does not meet your expectations, and we would like to assist.
All Samsung manuals are available as PDFs on Samsung.com/support. For your convenience, here is the user manual for your model:
https://downloadcenter.samsung.com/content/UM/202502/20250219154321810/O_01._IB_FULL_NE5000A_NE63D6711_EN.pdf
This range does not include a setting to keep the clock display always on. The display turning off after a short time is normal and part of the range’s standard operation.
For knob placement, Samsung freestanding ranges have the control knobs positioned at the far end of the range, above the cooktop. Slide-in ranges have the knobs at the front for easier access. The freestanding design provides a clean, continuous cooktop surface and aligns with standard installation configurations.
For help with cleaning your cooktop, visit the following link. The page includes instructions with hyperlinks and a video demonstration:
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
For details on the Fast Boil function of the front-right burner, refer to this page and scroll down to the Fast Boil section:
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance with your electric range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151167646 to help our team pull up your information.
Leo
Very Happy Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is nice looking, has everything you need with the griddle and air fryer and preheats very quickly. Would highly recommend
I would recommend this to a friendGreat value!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent electric range! Convection cooking is great! I love that it includes the air fryer and griddle. Easy to use and clean.
I would recommend this to a friendGreat Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, the stovetop heats quickly and the oven is awesome, fast preheat and the air bake system is awesome. Glad we bought it!
I would recommend this to a friendRange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quality product, it works as advertised, I would recomend
I would recommend this to a friendPastor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team was gentil and the service was The best i never have. thank you
I would recommend this to a friend
