Main Content

Customer Ratings & Reviews

Samsung - SmartThings Arrival Sensor - White-Front_Standard

Samsung - SmartThings Arrival Sensor - White

Model: F-SS-PRES-001SKU: 4481808

Customer rating

Rating 3.8 out of 5 stars with 221 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 221 Reviews
  • Rating: 1 out of 5 stars

    Might as well set your money on fire

    Posted
    James

    So I have had multiple Samsung smartthings products and have had them for almost a year. The motion sensors and arrival sensors have both been problematic to say the least. I am on my second set of arrival sensors that were replaced under warranty. This one is also showing extreme battery drain. These are a complete waste of money unless you want to spend 6 bucks a piece on batteries every week. Battery drain so severe that on Friday had 100% and now sunday is at 15% . I have had similar problems with all other Samsung smartthings products. Don't invest in these products at best a convenient toy at worst a troubleshooting nightmare with Samsung. At this point I have spent more time trying to make it work than time spent saved with automation. A few other points, I have multiple zigbee /z wave repeaters. I have over a dozen other smart devices bulbs, switches, and plugs. All other brands I have do work without issues.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    You need Zigbee repeaters

    Posted
    Creativityrules
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    All the poor reviews are from people that do not have sufficient Zigbee repeaters (and not Z-wave repeaters). The smartthings hub and power outlet switch are the only official smartthings Zigbee repeaters, and the outlet switches are expensive ($60) to cover a large home. Turns out the OEM version of the outlet can be purchased from Lowes under the Iris brand. They look identical because they were probably made by the same company. If you go to the smartthings forum you can download the custom device profile to enable it as a smartthings outlet. It can be had for about $25-35 depending on available sales. I have covered my home with 3 outlet switches (to form a large triangle), and since then I have no connection problems with the arrival sensor. Battery life has also been extended because the connection problems are gone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Some issues.

    Posted
    mrcam24

    Setup was a breeze. Had the sensor up and running within a few minutes. I put the sensor in my wife's car, which we usually park in the street (about 30 feet from hub). The issues almost started immediately . It kept reporting that my wife had left the house and withing the same minute it would report that she was back. My wife was next to me the entire time. To top it all off, the battery shows at 75 percent and it hasn't even been one day!!! I will replace the battery and see if that helps. I must say that I've been a smartthings fan for a while now and I've NEVER had any issues with any of their other products. I still highly recommend Smartthings to anyone wanting to automate their home. I will post an update if I get better results after replacing battery.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the fastest or most efficient

    Posted
    JSeaton
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had hoped to use this presence sensor with my SmartThings hub to trigger some home automation functions. However I have found that my phone is a much more effective presence sensor. Due to the frequency that this device pings, I could be in the house for 2 minutes before the hub detects the sensor is present. On the other hand, the hub detects my phone almost as soon as my house is in view on my street. I can't imagine a situation where someone would need such a slow presence sensor; but for practical presence detection, I think using a phone as a presence sensor is much more applicable. Maybe this product would be perfect for users who want to utilize presence detection to close a garage door or arm an alarm when they leave. Or to see when a child arrives home from school.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great little arrival sensor for limited access

    Posted
    HABob
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These are great, small little arrival sensors that pair easily with a SmartThings Hub (not sure about Wink but I'd imagine they pair easily). I use them for my son's backpack and have given one to extended family members that I prefer not to have full access to my HA system. These are programmed to open the garage door and (if after sunset) turn on the foyer and hallway lights. They also let me know via text when they've arrived at the house, always good to know :-). Occasionally one of them seems to run into interference with the wifi when it's at a remote corner of the house and it will take a spell of cycling through notifying me that it's arrived then departed then arrived again. Move it closer to the hub and the problem's solved.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Dependent on what you're using it for...

    Posted
    djhtechdad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was easily paired with the Smartthings hub and function is what I expected. The issue is that my use case was to use these to automatically disarm and arm the alarm devices. It works great for arming when everyone leaves but they are slow to show presence when arriving home. Open the garage, pull in and park, walk in the house...alarm sirens activate. From our experience it takes about a minute or 2 to show presence which is a bit of a problem. We're dealing with it and it isn't a deal breaker considering the convenience but we are intentionally slow to enter the house after arriving home to allow the Smartthings hub to notice the arrival of the sensor. It is, however, much more reliable than using your phone as a presence sensor.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It does what I want but...

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I does what I want but the battery life is not the best. I have several battery devices on my Smartthings system that have been in operation for over a year and the battery is still well above 50% a few above 75%. The arrival sensor goes though batteries. I wanted to open the garage door when my wife gets home but I didn't want to tie it to her phone because sometimes we go out in my car and I don't want the garage door to open when we get back. I was worried that if the battery gets low and cold the arrival sensor might drop out and then come on and open the garage when we are not home. I set it to text me when it opens the garage door so I could close it if necessary. So far it has not happened. If the battery was better I would give it 5 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It does what I want it to do.

    Posted
    BarbM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this to open the garage door when my wife arrives home. If I use her cell phone then every time she returns home the garage door opens even if we are just out for a walk or I drive my car. I bought this to put in her car so it open the garage door when the car arrives home. My only issue is sometimes it is a little slow responding and the door does not open instantly but it usually opens when she is pulling into the driveway. I also have it text me when the door opens so if for some reason it has a false return and opens the door I will know about it. So far I have had no false returns.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ties in great with my home automation

    Posted
    Wusta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got tired of relying on my home camera's system relying on GEO location from my phone to enable and disable the motion sensors from triggering when I was home. It was very inconsistent. The Samsung SmartHome hub was 50% off so I bought one and a couple of the arrival sensors. I tied it into my Google Home and camera system. I have it setup to enable the cameras when all the sensors leave and disable when anyone of the arrive. This worked so well that I have other automations setup around the house based the individual sensor. Nice little side feature is we all keep them on our keyrings and if we misplace them, you can use the app to initiate a ring to find them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as intended

    Posted
    kbvang
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Works well as intended. It doesn't seem to pair up like other Things (such as Hue, GE Link, Cree light bulbs). Not certain if I have a faulty one but after a few tries by manually adding it, it seems to have worked and detected my presence. I use it to trigger the outdoor lights when my wife comes home late at night with the kids. Eventually, I may set it to unlock a deadbolt so that we can come in hands free. With two infants and/or carry shopping bags, it can be a hassle to try to find the keys and the to try and unlock the door. Would recommend to a friend if they have a need for it. Surely works better than trying to use your mobile phone, which drains your battery.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Too finicky to be useful to everyone

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this with the hopes of overcoming the limitations of my wife's iPhone 6s for arrival sensing on Smartthings. If she hasnt kept her phone awake (or at least tapped the home button before driving into the neighborhood), the system doesn't register her as home and does not open the garage door until she's waiting outside the door. I have no such problem with my GS7, and hoped that the keyfob arrival sensor would be a good compromise. It turns out to be even worse. Even using a zigbee repeater in a window on the front of the house, the range is too limited. I imagine it could be useful for kids arriving home from school. That's about it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent addition to my smart home

    Posted
    Isaac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The present sensor works flawlessly. With this sensor I've configured my home to automatically lock and unlock the front door when somebody arrives or leaves the house. In addition to locking/unlocking the front door, the lights are configured to shut off when everyone leaves. I also have a SmartThings outlet that acts as a Zigbee repeater located near the front of my house. That way the presence sensor detects an arrival when pulling into the driveway in front of the house.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    works but eats batteries + worst app ever!

    Posted
    theethicalengineer

    Don't take my word for it. Read reviews for whatever version of the app you intend to use. IOS is currently down to 1.5 stars, and wouldn't be that high if it weren't for the popularity of the older version. Pay special attention to those written wiithin the last couple of months. The V2 release has been a joke and still isn't right even 10 weeks later. Also whenever you see those 5 star reviews online, click on the user name of the person who posted them. You'd be surprised to see how many of them have only ever reviewed this system, or Samsung products in general. I'll leave you to draw your own conclusions.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great

    Posted
    Bobg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The battery life is not very good. Since I leave it in the car all the time, it was easy to replace the coin type battery with an external 3 volt battery with leads,soldered to the battery terminals. To do this I purchased a CR 123 battery and battery holder from Amazon. Soldered two 26 gauge wires to the battery holder and battery terminals of the Arrival sensor. Put a small notch in the side of the sensor for the wires to pass through. Attached the battery holder to the sensor with Velcro. I now expect the battery to last more than a year

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Great and support from ST is excelent

    Posted
    CapeCoDdon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It’s a little bit of a challenge to set up but I had fun doing so. phone support is excellent. Start simple at first to get familiar with how to use it. To be sure It would work in the range I expected I also purchased the AC Outlet / Range extender and placed it at the end of the house sway from the Smart Thing bridge. The range is impressive and it works just fine. If it’s dark out, as I drive up the street to my house, the outside porch light comes on. Oh yes, I forgot to mention I have a smart GE switch controlling the porch light.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Effective if you have a good zwave network

    Posted
    JayBee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I read many negative reviews about the effectiveness of this presence sensor but have found it to be very reliable in my application. I leave the sensor in my car and automation rules have been running very consistently for me. Sensor presence is detected right when I get out of the car which is perfect for me. I do have zwave bulbs & outlets in garage at near the front door so I think it helps with presence sensor detection. Still not sure how good/bad battery life is but will be monitoring it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very little battery life and erratic detection

    Posted
    Philippe
    • My Best Buy® Elite MemberElite Member

    I have 4 of them since last July. 3 of them needed to get their battery replaced already. One sensor has lousy battery holder so the battery cannot stay in. 2 others, despite putting a Panasonic recommended battery still display low battery indication. The detection is not accurate and you can have to wait 5 minutes in front of your garage if you don't want to trigger your alarm. The mobile localization works better than these dongles. However, one good feature is that you can make them beeping and sometimes, it works...

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sensor drops out occasionally

    Posted
    jamieboy05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I keep this sensor in my vehicle to automatically open and close my garage door. For the most part it works well but couple times a month it'll go into a fit of home/away going between them every 10 minutes or so. My remedy for this is to repair the device without removing it (in the app, just add a new device. While hubs in pairing mode, follow the instructions to factory reset the sensor. It wont pop up on app as a found device, but the led indicates its paired and network is refreshed)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Great

    Posted
    BigGadgetMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I prefer this arrival sensor over using my phone as an arrival sensor. Because I leave a lot of things turned off on my phone when I'm not using them, this sensor saves me from having to leave some of that stuff on. Even when I have everything turned on in my phone, my system picks up this sensor quicker than the phone does, so there is no delay in activating everything I have set to happen when I arrive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for my purpose

    Posted
    mobilejray
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this to add to my small dog's collar (she's 10lbs). I have it configured to send me a text message if she gets too far from the house. My only complaint is that it could have been a smaller device. When I opened it to look at the battery, there was extra space the manufacture could have removed to make it smaller. That being said, my small dog doesn't mind it on her collar and it gives me a piece of mind when I let her outside.

    I would recommend this to a friend