Customer Ratings & Reviews

Ross:

I am very sorry to see that you were unhappy with download speeds of the Samsung T7 Portable SSD and have returned it. Your feedback is very important to us and will be shared with our product team.

The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred.

Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

You can reach Samsung Memory Support via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 - Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

We hope to regain you as a customer in the near future.

~ Samsung Memory

Tomas:

Thanks for choosing the Samsung T7 SSD. I hope that your SSD is meeting your expectations.

If there is anything we can do to help improve your experience, please contact Samsung Customer Support.

1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory

Chris203:

Thank you for sharing the speed issues you are experiencing with your Samsung T7 SSD and PS5. This model is designed to deliver speeds of up to 1,050MB/s Seq. Read & 51,000MB/s Seq. Write.

Please contact Samsung Memory Support directly so that we can better investigate your speed issue and assist you towards a solution.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory

DefectiveCables:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations with the cables, and we are here to help.

Samsung products are engineered to the highest standards of performance and quality and we back this SSD model with a 3-year limited manufacturer's warranty, if purchased brand-new from Best Buy.

Please contact us at:

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: [email protected]
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

We look forward to hearing from you soon.

~ Samsung Memory

TCar:

Thank you for sharing your review of the unfortunate packaging experience you had with your seller. I would recommend you contact Best Buy directly for assistance in correcting the situation.

We hope your situation has a quick resolution, and you can soon enjoy the best-in-class reliability and performance of the Samsung T7 SSD. For product feature and usage questions, please contact Samsung Customer Support.

1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

Thank you for choosing Samsung.

~ Samsung Memory

banana:

Thank you for purchasing the Samsung T7 Portable SSD. I am sorry to hear this model and capacity did not meet your needs.

Allow us the opportunity to help you find a drive that better suits your speed performance and capacity needs.

You can contact Samsung Memory Support directly via any of the following options.

1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory

Paddockone:

Thank you for purchasing the Samsung T7 Portable SSD and for your review. I am sorry to hear that you are not completely happy with the performance speeds.

The maximum transfer speed that can be achieved by the T7 is 1,050MB/s on a PC that supports USB 3.2 Gen2, UASP mode, but the speed may vary depending on the user‘s PC environment and the types of data being transferred. Please look to the details below for possible causes (and solutions), if you think your T7 is under performing.

Scenario 1 (PC Environment)
Your PC's USB Type C Port must support USB 3.2 Gen 2 (10Gbps) in order to fully utilize the speed of the T7. USB 3.0 Gen.1, USB 3.1 Gen 1. USB 3.2 Gen.1 are restricted to 5Gbs speeds any may be the bottleneck to the performance of your T7.

Scenario 2 (Cable)
Using other cables besides the enclosed cable that comes with the T7 may cause performance degradation. Due to the varying internal resistance and maximum allowable current of other the cable types that does not come officially with the T7.

Scenario 3 (Dynamic Thermal Guard, DTG)
The T7 is designed to activate the DTG (Dynamic Thermal Guard) when the product reaches a its threshold temperature due to prolonged data transfers and usage. The smartly activated DTG function prevents the product from overheating and automatically slows down providing it a cool off period. The DTG technology enhances safety and reliability by preventing the product from reaching an excessively high temperature.

Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.

1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Memory

DanG:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Thank you for choosing Samsung, we hope to hear from you soon.

- Samsung Memory

AMC87:

Thank you for your review of this Samsung T7 SSD. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.

Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: [email protected]
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

We hope you will consider Samsung again in the future.

- Samsung Memory

DoctorD:

Thank you for sharing with us that your iMac is not identifying your new T7 Portable SSD. We completely understand your frustrations, and we are here to help.

Please uninstall the software and download the current version (Portable SSD Software 1.0 for Mac, Version 1.7.4) at:
https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

If you are still experiencing issues, this symptom may occur on some Mac OSXs due to the Apple policy that requires user approval when installing third-party software not directly distributed by Apple.

Please follow these troubleshooting guidelines.
You may see the “System Extension Blocked” message appears when installing the Samsung Portable SSD software, and the “No Samsung Portable SSD is connected” message appears when executing the Samsung Portable SSD software.
Open “Security & Privacy” in “System Preferences” menu and click “Allow” next to the message “System software from developer “Samsung Electronics” was blocked from loading”

If the symptom persists even after you follow these troubleshooting guidelines, please contact Samsung Customer Support.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: [email protected]
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

We look forward to hearing from you soon.

- Samsung Memory

Filmmaker:

I'm sorry that your experience fell short of expectations. We completely understand your frustrations, and we are here to help.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We look forward to hearing from you soon.

- Samsung Memory

DHINNY:

I’m sorry to hear that your Samsung T7 SSD did not meet your expectations. This is not the quality we expect from our products.

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: [email protected]
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us

We look forward to hearing from you soon.

- Samsung Memory

MikeJ:

I’m very sorry for the difficulties you’ve experienced with your T7 SSD. We completely understand your frustrations, and we are here to help.

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

We look forward to hearing from you soon.

- Samsung Memory

Gametogame:

Thank you for purchasing the T7 Portable SSD. We appreciate you sharing your experience with the cables included with your T7.

Samsung products are engineered to the highest standards of performance and quality and we back this SSD model with a 3-year limited manufacturer's warranty, if purchased brand-new from Best Buy or any other authorized dealer.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

We hope to hear from you soon.

~ Samsung Memory

CharlesJ:

We always aim to deliver a great experience, and it’s unfortunate to hear the T7 SSD did not meet your expectations.

We appreciate you sharing the issues you’re experiencing with your SSD, and that initial troubleshooting with Samsung Support was unable to resolve this. Please do reach out to us again so we can provide further troubleshooting assistance or begin warranty service.

1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: [email protected]
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

We hope you’ll give us a chance to make this right.

- Samsung Memory

Finickyandmoodydrive:

I am very sorry to see that you encountered issues with the Samsung T7 Portable SSD and have returned it. Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

You can reach Samsung Memory Support via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 - Available 12PM-6PM EST (Mon-Fri)

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

We hope to regain you as a customer in the near future.

~ Samsung Memory

JoeK:

I'm sorry to hear you're having trouble with your Samsung T7 SSD. Here are some steps you can try to troubleshoot the issue:

Check the Connection: Ensure the USB cable is securely connected to both the SSD and your computer. Try using a different USB port or cable to rule out any connection issues.

Update Drivers: Outdated or corrupted drivers can prevent your SSD from being detected. Check for updates in the Device Manager under "Disk drives" and "Universal Serial Bus controllers".

Initialize the SSD: If the SSD is new, it might need to be initialized. Open Disk Management, find your SSD, right-click it, and select "Initialize Disk".

Check BIOS Settings: Ensure that your BIOS settings are configured to recognize the SSD. You may need to enable the SSD in the BIOS menu.

Update Firmware: Outdated firmware can cause compatibility issues. The latest downloadable Samsung Tools & Software can be found here:
https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

Should you need assistance with troubleshooting, please contact Samsung Customer Support:

1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

Samsung stands behind the quality and performance of every T7 SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

Thank you for choosing Samsung.

~ Samsung Memory