Customer Ratings & Reviews

I purchased this item , and it’s not working from day2 , Worst product from Best Buy

This product is fantastic! A subwoofer, available for an additional cost, is recommended for an enhanced audio experience.

Easy set up at first, adjusting some of the sound parameters helps fill on the sound. Have an external sub which is a must to help fill in the lower end. Unfortunately, after 9 days of use it dropped all connectivity. Reset the unit, deleted and re-added the app. Marc port will show video and tv can adjust volume but beyond that useless. As others have addressed that's an issue with Sennheiser as I also owned an Ambeo Max for two months that had the same issue (BB scrapped instead of repair) and I tried this with a similar result. Returning tomorrow.

Great product- great customer service- price was also amazing

I could not get the remote to pair with the soundbar. After hours of trying, I returned the bar to Best Buy, which was a seamless experience. The bar’s sound was great.

The clown I am purchased this as an upgrade to my Klipsch, upon opening the instructions were in many languages but english, so continuing to do the setup I went arc to arc and still no sound, next scan the seal for supposed wasy setup, took me to their website where it had everything about other potential purchases and other useless information, took it right back to Best Buy (had it for one hour at home) and they graciously refunded me, tho I did mention they might have better chances of selling it to one of the people on the instruction language list, guess english dont mean anything to this soundbar company

If this was in a much smaller room, it would work ok but. i found you needed to be 4’ away to essentially be in its bubble. The sound was far too centralized at 7.5’ away meaning there was no longer channel separation. I have a full 5.1.4 system and was trying this while i was waiting for a replacement receiver. The volume control has massive swings and i could not find a happy medium. Either too quiet or extremely too loud.

Intermittently sounded incredible, but had moments of loud static and audio rarely synced up when people were talking.

Everyone we spoke with educated us in the technology of new TVs, which can make your head spin.

For the money I was expecting a little more, the bass was disappointing.I return it and purchase Samsung’s HW-Q990D

This review is for the Sennheiser Amber soundbar plus. After using it for about 2 weeks I have come to my review. I did encounter some bugs here and I will mention those below. Sound: 5/5 The sound on this soundbar sounds amazing and crystal clear. The highs are clear, mids are great but obviously much of the deep low end is missing. I connected my 10 inch klipsch subwoofer for a more immersive sound. The voices are well pronounced, clear and easily heard. There was no need to turn on voice enhancer but there is the option if needed. The ambeo mode gives a wider sound stage than having it off and when listening to Dolby Atmos the virtual surround does an amazing job with bouncing sounds off wall so that sounds are heard on your left and right. I did not get any sound behind me though. just directly from the sides and in front obviously. While watching The Last of Us, during the rain if felt like my room had rain going throughout it. Plus sounds throughout the movie sounded like it was on my sides. Video games sound great on it too. I have my pc connected to my tv. Although I have Dolby atmos selected on on my pc, the soundbar won't play any sound from the game. This may be a bug of some sort so I have to go back to DVD sound setting on. On my old sound system with dolby atmos receiver, I was able to select dolby atmos on my windows pc. Music sound amazing on this. I think music sounds the best of all sources. Ease of use/App Setting up the soundbar is rather easy. The soundbar is quite heavy though and can be quite too tall for tvs not mounted high so it may block the IR receiver. Once connected and the app is downloaded it will guide you through the setup process and room sound calibration. After that you're ready to start listening. The app has some cool features and can control the soundbar with the app itself. There's also a sound equalizer to tailor how you like your soundbar. Other settings like LED settings, turning ambeo mode on/off and subwoofer settings if you choose to connect one. I have a wired subwoofer connected to my soundbar. The soundbar also features HDMI eARC so whenever I turn my tv or pc on the soundbar automatically turns on itself. What I would like to see is a source remembering setting. You have optional sound setting categories like music, movies, game etc. So when switching from movies to my pc HDMI source, I have to go in the app and change to that sound category I made. Price....2/5 Now the big elephant in the room is the price on this thing. Yes the sound is amazing and the features are many but for 1500 dollars, there are many other sound bars with surrounds and sub at this price for less and still sound amazing. They may not be Dolby Atmos, but it is true surround sound which I believe is better than this 7.1.4 dolby atmos soundbar which only fills the 180 degrees sound, not 360 degrees which I much prefer. I am hoping one day Sennheiser releases surround speakers for the sound bar.

Nice soundbar; however, did not provide optimal speach clarity which was needed.

I bought this soundbar and the subwoofer as a potential replacement to the ambeo $2500 model. Unfortunately, the prior model is much better! This new model lacked the clarity in speech and weak base. Go with the $2500 model!

I decided to go with this soundbar to replace a 6 year old Polk soundbar I had. Not only did this one have more technology, but in my home I could not do true surround so was looking for a very good alternative. The Sennheiser Ambeo Soundbar Plus pretty much nails what I was looking for. First the pros. The sound bar is solidly built. You can tell the quality you are getting as you open the box. It's packaged very nicely, and the weight of the actual sound bar is impressive. Connecting all my devices was super easy and the app you use to setup is very intuitive. This soundbar configures itself by listening to your room and optimizing itself for your specific surroundings. You can even connect your devices to stream music or anything you want through the app to send a signal directly through the bar. I actually haven't even used the enclosed dedicated remote and find myself just going through the app on my phone since you can do all the features from it and my phone is usually always next to me. On top of that it immediately recognized my Roku and TV remotes and auto enabled me being able to adjust the volume from either. First thing I did was fire up the Dolby Atmos (which this soundbar is supposed to be known for) and it did not disappoint! I tried several movies and scenes (Ready Player One & Thor Ragnarok). First off, the voice separation is amazing (movies, TV, you name it). On my old bar the scenes would get very loud so you couldn't hear the voice then vice versa. On the Ambeo, not an issue. The voice always comes in super clear, and I never found myself reaching to turn the audio up/down and could just sit and enjoy. This is with the voice enhancement turned on, but honestly you really don't need it, it’s just my personal preference to have the voices a little louder. Second the simulated Dolby Atmos is amazing. I literally found myself smiling while watching because it made me feel like I was back in the theater, yes, it’s really that good. It blows my mind how they did it to get all this immersive sound out of this single bar. Will it be better than a dedicated 7.1 setup, of course not, but it's a hell of an alternative. Now for the cons. While the soundbar sounds amazing, it definitely is missing that extra layer that a subwoofer would give you. Don't get me wrong it’s not bad with just the soundbar’s bass, but pair this with a subwoofer and it will really be top of the line sound. Unfortunately though, the soundbar does not come with a sub and at this price point it’s a tough pill to swallow to shell out more money for the paired Ambeo wireless sub after you just spent a good amount on the soundbar (Not that I am not tempted because I know the pairing would be just that more amazing). It does have a dedicated sub out port so if you already have a sub you can hook it up fairly easy and the bar will recognize it. Second con is the HDMI inputs. The soundbar itself has 2 HDMI inputs and 1 HDMI 2.1 eARC input. Issue is the 2 HDMI inputs are not 2.1 so it can't pass through video at 120fps. Since I game and have an Xbox Series X, I want to take advantage of all the features it has and not being able to just plug it into the soundbar and it work fully was a bit of a letdown. It’s an easy enough fix, just plug the Xbox directly into the TV (that has a HDMI 2.1 input) and then use the audio bypass which will send the signal to the bar. Overall, I am very pleased with the Ambeo and I have no doubt I will be using it for many years to come and watching more movies.

No manual, no power cord, no remote, no help. Haven’t used. Bought an open box excellent Sennheiser. Excellent is supposed to give you everything as new. As you can see from the above that did not happen. The solution Best Buy is taking is to confirm this in an email that should appear 24 to 48 hours later in my inbox. After that, I don’t know what happens because this is the stage I’m at. Pretty disgusted

The Sennheiser AMBEO Soundbar Plus is the best soundbar I have ever owned, and I have owned many over the years. This is a high-end 7.1.4 channel soundbar that offers a premium audio experience for your home theater. With its advanced 3D audio technology and 9 built in speakers, it creates an immersive soundstage that truly makes you feel as if you’re part of a movie or tv show that you’re watching. This soundbar gets loud and delivers great bass with the built in subs and you have the option of adding an external subwoofer if even louder bass is desired. The soundbar is compatible with a wide range of devices and supports Dolby Atmos, DTS:X, and MPEG-H making it suitable for both movie and music playback. It has Bluetooth, Airplay 2, and Chrome Cast built in so you can stream music directly from a smartphone. The build quality is excellent, with a sleek and stylish design that will complement any living room. Setup was easy as it is done through an app on your smartphone. Overall, I was very pleased with the quality of the Sennheiser AMBEO Soundbar Plus for all the movie watching and music listening I did with it. I recommend this without any reservations.

TL; DR SUMMARY: If you are searching for a high end “immersive soundbar” that lives up to that claim look no further. The Ambeo Plus’s virtual surround is on par with a similar quality multi-piece A/V audio system without the clutter or spoiling the family room’s décor. Every channel is crisp, and discrete, especially the center, which in lesser soundbars can produce a slight echo or vibration quality. The bass is impressive for a soundbar. It’ll penetrate your bones if fed a well recorded soundtrack. If you still want bigger booms, there is Sennheiser’s optional wireless sub, or add any brand wired sub. The Ambeo Plus practically stands alone in its premium tier. The closest competitor might have a better spec sheet, like HDMI 2.1 inputs, which the Ambeo Plus lacks, and that could be a legitimate difference if you are a regular PSP 5 or XBOX X gamer. But for best-in-class TV/Movie surround virtualization and sound quality plus good Wi-Fi music streaming options from just about any device too, Ambeo Plus is the one to get. One caveat though, make sure you compare your room with Sennheiser’s ideal set up in the Ambeo Plus manual, which is on its site. The Ambeo Plus is fantastic but to perform as designed it is demanding when it comes to placement. FULL REVIEW: I was optimistically excited when Sennheiser launched this more affordable “little brother” to its well-regarded, but luxury priced, Ambeo Max soundbar. After a few break-in days then putting it through its paces, to my ears, it’s no hype. Sound-wise it exceeds my expectations what a sound bar can do, though it’s not without a few annoyances, which I’ll discuss as I get into this review. To suggest the Ambeo Plus is affordable might raise an eyebrow. I get that, but, let me explain. If one bought A/V separates (receiver, speakers, sub) to match the sound quality and (phantom) surround the Ambeo Plus delivers the cost would be equal or more than the Ambeo plus. Minimally, a respectable A/V receiver is $500 alone; a Center Channel speaker, $200, etc., etc. It’s easy to suddenly find your cart total in high four digits. And even if the cost is similar, the beauty of the Ambeo Plus is you get all that immersive audio without having a collection of “wall wart” speakers cluttering your living room. That’s such a 20th Century look. (I know because I was a mere kid in the 80’s and my stereo was the proud centerpiece of my room). Speakers are functional, not decoration. For sure there are the lower priced soundbars, which are excellent for their tier, but they truly sit below the Ambeo Plus. The only other legitimate competition the Ambeo Plus has is from a company that rhymes with Tommy James and the Shondells hit song from 1968, Mony Mony. So, yes, the Ambeo Plus is expensive, but it’s also a good value too, assuming one can place it as Sennheiser suggests achieving that sweet Ambeo virtualization effect. If you are looking for a premium “theater experience” sound bar, not just a mere upgrade to your TV’s speakers keep reading. Before I get into my impressions of Ambeo Plus’s performances, a few details about build quality specs, and the set-up experience to give an idea what to expect when you get it home. If this doesn’t interest you scroll down to the performance section below. The Ambeo Plus itself is low-key handsome. It’s slim-ish, unlike big brother Max, but it’s no shrinking violet. It makes its presence known by being heard rather than seen, which to me is a good thing. Its length mirrors a 55” TV with about 3” height, 5” depth. In this tight package are 9 speakers: Left, Right, Center at front, one on each side and four up-firing. So, correct placement of the Ambeo Plus is vital or the sound will be unbalanced, possibly muffled, with muted surround effects. There is a placement diagram in the manual, which is available on Sennheiser’s web site. It’s a must to study it before you buy to ensure Ambeo Plus will play well with your room’s layout. Briefly, it should be centered to a wall and have clearance on all sides, not inside a cabinet or cubby. The case is sturdy, attractive ABS plastic, the type found in an upscale car. A touch-sensitive control panel is on top, but, of course, the remote or app are the intended main control methods. I mostly use the app for control because, while the rarely used top control panel is backlit, the remote is not so it’s impossible to see the controls in the dark. That is my first quibble. Just as egregious, press a button on the remote and there is no on-screen display to guide the user. So, for example, press the “up” volume button and there is no on-screen display to show you the actual volume level. (Oddly, if you use your TV’s remote to control the volume the TV’s native OSD does pop up.) On the other hand, the app displays all the volume levels, modes, etc., and is obviously back-lit too so you can see it in the dark. So thankfully there is the app. More on the app in a bit. Compared to most other sound bars the Ambeo Plus offers a generous array of inputs for direct connection of A/V devices like streaming media or Blu-Ray players, though the two additional HDMI ports are only 2.0, not the more recent 2.1 -- disappointing given the Ambeo’s cost and premium stature. But these are basically extra ports that add to whatever your TV offers, so not a huge deal. The ARC/eARC out that connects to the TV is HDMI 2.1, of course, so if you have, say a game console that uses HDMI 2.1 you can hook direct to your TV’s HDMI 2.1 (if it has one) and not skip a beat. Audio-only inputs include coaxial optical, Stereo RCA, & mono RCA (for a sub). There is also a USB-A port to power a media player, if required. Bluetooth 5.0 and, more importantly Wi-Fi 6 for streaming from Spotify, Amazon Music and Tidal at the best audio resolution available from your respective accounts with each service. Streaming direct from your Apple device is also available via AirPlay 2. Google Chrome is also here. Another quibble: I don’t know why Sennheiser did not incorporate the latest Wi-Fi 6e standard given the importance of Wi-Fi connectivity to this product as well as it’s likely longevity in users’ homes. When you first open the box you’ll find… no plastic packing materials. Two thumbs up to Sennheiser. There is a tiny bit of plastic wrap protecting the soundbar’s trim, but that’s it. Everything else is brown paper and cardboard. OK, for the included accessories, everything you need for a basic set up via HDMI ARC/eARC is here: an 18Gbps Premium High Speed HDMI cable, an IR-remote control (button battery pre-installed), power cord, and various manuals. There is also a QR code link to the Sennheiser Smart Control phone app (iOS and Android) that needs to be downloaded for set up. Set up with the Sennheiser “Smart Control” app is straight forward and almost automatic. I used the iPhone version, but I imagine the Android experience is similar. After checking the usual data-use permission boxes the app configures Ambeo Plus’s Wi-Fi and Airplay 2. Then Ambeo Plus’s built-in microphones “reads the room” and calibrates itself for optimal surround. The Smart Control app is the “brains” of the soundbar. It’s loaded not just with basic controls that mimic the physical remote control, but also options to tweak the audio scenario pre-sets including a four frequency-range equalizer. There is also an option to adjust only the center channel volume. But my favorite button turns off the “AMBEO” indicator light on the front to eliminate that distraction in darkness. Be prepared to experiment with all these sound options after set-up so you know when to push what button. It’s a shallow learning curve, but there is a learning curve. Performance impression: Also included in my box, probably yours too, high anticipation and expectations. To my relief I was not disappointed. Pun intended: it’s clearly a well-engineered speaker system. I was truly amazed that a compact-ish group of speakers like this could fool me to believe I had actual speakers on my wall and ceiling. That’s the Ambeo sound advantage. If you have the kind of room the Ambeo plus demands, it’s well worth the price of admission. I’ll divide my impressions up between TV/movie audio and music. I’ll start with TV since theater-like surround is the chief reason to buy the Ambeo’s Plus. Ambeo Plus can decode all the major codecs, old and new, including Dolby Atmos, DTS:X, MPEG-H, Dolby Digital and DTS. When it’s fed a well mastered soundtrack the Ambeo Plus in a “neutral” mode is appropriately invisible but very effective. Example, this slim speaker box disperses convincing sound that convinces you are accompanying Maverick in Top Gun: Maverick as he races his jet through the canyon to his target. You hear and feel every hard breath, every woosh, every boom exactly where the action happens even though all the physical speakers are in front of the TV. But the not-so secret sauce is Sennheiser’s Ambeo 3D phantom surround. This is an optional mode that works in tandem with any source material. To my ears there is a noticeable difference with Ambeo on and off for TV and movies, not with the sound quality, but with the perceived surround effects. It is not a panacea for poor audio sources, and it’s not always necessary, sometimes even unwanted. But I found myself wanting it on more than not. In non-technical terms, it’s the difference between a cake without icing and with icing. Both are delicious but the icing cake has a more dynamic taste that lingers. Sometimes, however, it’s too much, or too little, but you adjust the icing to please for the perfect slice. The Ambeo effect adds that boost of intricacy and surround realism. Unlike other phantom surround technologies I’ve heard before, Ambeo aims the sound effect to where it should be rather than making a broad shot. Like any added effect sometimes adjustment is needed. For that the app has toggles to tone the effect down or up as

The AMBEOS soundbar could not have been easier to set up. The only connections required are the power cable and an HDMI cable (provided) to the ARC port on the TV. I found the Sennheiser app on my Android smartphone very intuitive and easy to use. It connects to the bar using BLE and from that point I could connect the soundbar to my Wifi network and I was all set. I did not have a subwoofer, but that looked like an easy setup as well. A firmware update was applied during the setup; it was taking a very long time and I was getting concerned there was a problem, but it finally completed and the setup finished. The setup includes doing a “room calibration” that optimizes the sound based on the size and shape of the room and what’s in it. There are a number of controls and settings, and most are available in three ways: buttons on the soundbar, the remote control, and the app. When connected to the ARC port, the TV can also control the volume. This replaced a decent but not high-end soundbar and the difference in sound was immediately apparent. It’s a very rich sound and I was also impressed at how much more clearly dialog comes through, even without using the voice enhancement option. And this is with standard streaming sources without advanced audio features. Our TV is not a recent model and doesn’t support some of the advanced sound codecs that the AMBEOS uses. So to see what the soundbar would really do, I connected our Blu-ray/DVD player to one of the HDMI inputs on the soundbar itself instead of to the TV. The soundbar was then fully handling the audio and forwarding just the video to the TV. When I put on a DVD with Dolby surround sound I was completely blown away. Sound seemed to be coming from points in the room where there is no speaker. However they do it, it is impressive! Another convenient feature that I made use of is that the AMBEOS appears as a Chromecast device on my network. I was able to add it using the Google Home app and it’s now possible to play music with a command as simple as “Play music on my soundbar”. This is a lot easier than connecting to it directly with Bluetooth since most music apps support the casting feature. Sennheiser has obviously paid attention to the smaller details as well. For one thing, the way the product is packaged in the box is very well done, with everything well protected and easily located. Another example is the remote that they provide. They have added weighting internally to give it some heft so that it doesn’t have the “cheap” feel of most small remotes. It’s very well done and has individual buttons for most of the commonly used features. The exception is the multi-function button at the top of the remote that can act as a mute or pause/play button depending on what audio connection is active, and has other functions if pressed more than once or held. Confusing to say the least. One negative issue is that it takes about 15 seconds (seems longer!) after turning on the TV before sound starts coming out of the soundbar (our previous soundbar came on almost immediately). Another problem is lack of documentation. The startup guide the type that is getting common, with a lot of Ikea-esque pictograms and not much verbiage. The best bet is to download the full user guide, which has everything you need to know, but is more difficult to find on the web than it should be. This is about the only way you would know what the various light colors and patterns on the control panel mean. In addition, their web site is a bit thin on offering tech support and seems more geared to standard customer support issues such as with orders. This product is a lot more complex than their traditional headphone range and they might want to provide a better tech support contact interface, especially at this price point. The sum-up is that, for a company not known to have many products in this market space, Sennheiser has done an outstanding job with this product with just a few opportunities for improvement.

I owned a sonos arc before this and returned it, because of connectivity issues and poor tech support. Meanwhile this thing has been everything I've ever wanted, the Dolby Atmos on this thing is next level I'm hearing sounds out of this thing that i only hear in my music studio when I'm mastering a song! The unit itself bumps too, a very nice detailed low end. I just ordered the sub so im guessing its only going to get even better!!! Clarity is next level almost like i took a Q tip and cleaned out my ears for the first time. I bought a mini for the bedroom, its just as good for the size of my 20x16 bedroom and will get another for the work out room. FYI - grab some 2.1 HDMI cables and make sure your fire stick or tv is Dobly Atmos compatible or else you won't be able to achieve the capabilities for how far you can push these units. The app is very capable as well, there's a lot you can do inside the app, well thought out by the engineers at sennheiser, having had the sonos app i found it to be boring and pretty plain Jane. The Sennheiser soundbar plus is absolutely flawless in my opinion. Go buy one! You won't regret it!!!

Order this item online After setting up soundbar I tried installing battery in supplied remote. Battery would not sit in remote property Small piece that would hold battery is misding. Remote is useless Contacted Sennheiser immediately Still no remote