Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 319 reviews
Rated 3 out of 5 stars
Meh.
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought two. One failed by not sensing the staircase. The second is now dead and will not recharge. Got about a solid year of continuous work out of it but once it decides enough that’s it.
No, I would not recommend this to a friend
Brand response from SharkNinja Product Expert
Posted .
Hi dear customer,
Thank you for taking the time to review the Shark ION Robot Vacuum. We're sorry to hear about the difficulties you've had with both units—one with stair detection and the other no longer recharging. While we're glad the second unit provided about a year of solid use, we understand how disappointing it must be when a product stops working without warning.
We’d like to take a closer look and see how we can support you further. Please reach out to our Robot Support team at 1-888-228-5531 so we can discuss your experience in more detail and explore possible next steps.
Kind regards, Shark Clean
Rated 4 out of 5 stars
A little loud
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have some older styles from shark and they work better… not so loud.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
my cleaning lady
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i like it i live in a 2 bedroom with wood floor and its easy to cleen the cleaner is connected to Wi-Fi so just watch tv and relax
I would recommend this to a friend
Rated 4 out of 5 stars
Good Little Robot
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good little robot vacuum. Had trouble getting it connected at first, but after the typical, terrible call center experience, got it connected and havent had a problem since.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Mr. Bruce is the name of my robot
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my new friend. My robot helps me keep the house clean. Since I have a bad back, the robot has become the best thing I could ever invest in. Thank you
I would recommend this to a friend
Pros mentioned:
Suction
Cons mentioned:
Navigation
Rated 1 out of 5 stars
Id buy something else.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Price was cheap wanted to really see the difference. It picks up hair but gets full/block pretty fast. It doesnt navigate stairs, and it appears to do worst than a roborock s5 thats over 5 years old. I mean it works i bought a gew to try out 1 for each level of the house. But I would buy the better ones if you can. This is just a meh unit.
No, I would not recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Shark rob vac
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it, run it our bedroom every day…. No more thick dust on my furniture! And my back loves it….
I would recommend this to a friend
Rated 5 out of 5 stars
A thorough cleaning appliance.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy connectivity. Excellent cleaning, and great coverage.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Shark-ION Robot Vacuum
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are very pleased with this device. I appreciate it cleaning under the beds on a regular basis!
I would recommend this to a friend
Rated 5 out of 5 stars
Best Shark Robot ever.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Shark robot is the best. Can live without it. I have one in each floor of my house.
I would recommend this to a friend
Rated 5 out of 5 stars
Gift for the Parents
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this as a gift for my parents! My mom is a nurse who works all the time, but loves a clean house. My dad who is retired doesn’t take the time to thoroughly clean under every surface in the house, so this little gadget right here is just the little helper they both need. The app is super user friendly with easy navigation to schedule cleanings and send Clean Latifah back to her dock when complete. This was like a toy for two big kids! Couldn’t be more pleased
I would recommend this to a friend
Cons mentioned:
Mapping
Rated 3 out of 5 stars
Shark
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Mediocre suction at best. Doesn’t map your space like some of the other models. Just an ok option.
No, I would not recommend this to a friend
Brand response from SharkNinja Product Expert
Posted .
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark - ION Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean
Cons mentioned:
Navigation, Noise level
Rated 1 out of 5 stars
I am getting my money back.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am returning it. Didn’t like it at all. It doesn’t return to the dock by it self like my old one. It bangs every where, extremely noisy. I put little things on the floor all over the house to see if was going to be picked up, when I came back from work it was dead in the rug and nothing was cleaned. Very disappointed.
No, I would not recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Worth the purchase
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very impressed works well. This is our forth robot vacume. Wish we would have started with this one.
I would recommend this to a friend
Rated 4 out of 5 stars
Shark Robot
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It new to me so I can’t give a 100 percent review. I had a lot of problems connecting to the internet so I had to call support and they walked me through everything had to wait a day for them to trouble shoot it. So far I’m still waiting to see if I like it
I would recommend this to a friend
Cons mentioned:
Navigation
Rated 5 out of 5 stars
Great vacuum
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my second one i have two running constantly love them can’t imagine life without
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great price vacuum
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent vacuum easy to use easy to use with phone and works great
I would recommend this to a friend
Rated 4 out of 5 stars
Good robot awful app
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It does a good job at picking up dust but the app will not work at all. I could not connect the app to the robot and looking into it alot of people hBe the same issue.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
It’s a shark on the dirt
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this. Very user friendly! It was a gift for my mom and a much needed with her aging.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Cleaners
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the best cleaning machines while you're sitting does everything for you buy it