Customer Ratings & Reviews
- Model:
- AZ3002
- |
- SKU:
- 11923006
Customer reviews
Rating 4.7 out of 5 stars with 1105 reviews
(1,105 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
- Pros mentioned:Suction power
Rated 5 out of 5 stars
Awesome Vacuum!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum cleaner ever, my carpet looks amazing! Definitely well worth the price!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 3 out of 5 stars
Wasnt what i thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For whwt you pay you expect great suction and no cloggng but that wasnt the case. Sent back.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friend- Pros mentioned:Suction power
Rated 5 out of 5 stars
SHARK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our 3rd Shark. By far the best one yet!! You will not be disappointed.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 3 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be made with less plastic materials. For the price, quality could've been better. Does pick up very well tho. My old one lasted 6yrs, I know this one wont.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 1 out of 5 stars
Roller doesn’t work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst shark vacuum I have purchase. For the price is retail I expected something like the old sharks but better! After 4 months of using this, the soft brush stop rolling and because of it, it doesn’t have sufficient suction. Try calling because of the warranty but I have to pay $150 “because it only covers the motor NOT the parts” even tough it was bought back in February
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Highly Recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a huge fan of Shark products and this one has not disappointed!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend - Pros mentioned:Hair removal
Rated 5 out of 5 stars
Does the job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Assembled fast cleans dog hair and very light weight
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 3 out of 5 stars
No light
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the wand doesn’t have a light to see under chairs and between furniture
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendRated 3 out of 5 stars
Great auction. Failed quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great auction. Easy to use. Failed within 3 weeks and I had to get a new one.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark - Stratos Upright Vacuum, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Not a great purchase, returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It all seemed great and we were so excited to use it. We got it put it all together and it worked great. It all came to and end when we tried to empty the canister and put it back on the vacuum. It would not click back into place. No matter how hard we tried it would not click into place again. It had to go back.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friend- Pros mentioned:Suction power
Rated 4 out of 5 stars
My new vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great picking up cat hair without clogging.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 1 out of 5 stars
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Never buying shark vacuum cleaner again
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Dmilo, thank you for your review and for bringing this to our attention. We are disappointed to hear about your experience with your Shark vacuum cleaner. This is not our usual standard, and we understand how frustrating this must be for you. You mentioned that you’re very disappointed and that you do not plan to buy a Shark vacuum cleaner again. Feedback like yours is invaluable; it helps us improve and serve you and others better in the future. Kind regards, Shark Clean
Rated 5 out of 5 stars
Shark doesn’t disappoint
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this vacuum! It replaced my prior Shark lift away love the pet brush works great on removing Chihuahua fur from my sofa! I love all the controls on the handle making it so much easier to change from carpet to bare floors.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 1 out of 5 stars
Disappointed - Great while it worked
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this vacuum back on November 3rd and it is dead! The rubber fin tore and the belt broke on the rollers. Shark mentioned that due to the design you are unable to replace the roller or belt and that the bottom section would need to be replaced. This part is not covered by warranty and they would make an exception and cover since it was just over 90 days old. The eta for receiving the item would be 3-4 weeks. I contacted Best Buy to see about returning the item but it was past my cutoff of January 13th and that I would need to work with Shark that there was nothing that they could do on an exchange or return.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your vacuum. If you still need help with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Rated 2 out of 5 stars
Soso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 2 of these vacuums. The first worked great, the second died within a months use.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We’re grateful for your review and the time you took to share your feedback. We sincerely apologize for the experience you had with your Shark Stratos. Your feedback will be shared with our teams to help us avoid similar issues in the future. Please give us a call at 1-855-427-5127 so we can discuss the options available to you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Want turn on after two weeks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We only had this a couple weeks and it won't turn on. It cleaned well when it worked. I will contact Best Buy since we bought insurance on it.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Too expensive to stop working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great but stopped working after 6 months. Also didn't like how there isnt a light
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friend- Cons mentioned:Weight
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HEAVY BRUSH ROLLER QUIT ON 2nd use Return window is closed!!!!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to hear your Stratos isn't working as intended. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not a great vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum did not have enough suction, to get the hose out was a pain. Ultimately we returned in less than a week because the power switch failed and quit turning the vacuum on.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Amazing!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best vaccum cleaner I have ever purchased!! It's definitely worth the price !
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend
