Customers frequently mention the product's performance and speed as positive aspects, along with satisfactory service and signal strength. Some customers appreciate the price and coverage offered. However, a significant number of customers express concerns about data usage, with some reporting that their data was depleted quickly. Additionally, some customers have experienced issues with the activation process and the quality of the mobile hotspot device itself.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 412 reviews
Rated 3 out of 5 stars
Customer service
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I call the number on card no one answered call multiple times
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this as a bundle with a Simple Mobile Hotspot. The Hotspot was defective and so was the replacement that was sent to me. I tried returning this, but digital cards cannot be refunded…now I’m stuck with a useless card.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Top up card
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Top up card needed for activation of device a must have
I would recommend this to a friend
Rated 4 out of 5 stars
Good
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good ansndjakamans d snwjandbekwnabsbene ejs a djs w
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this to have a backup Hotspot for my child’s school work. Heaven knows with COVID students are stressed out enough. So having a backup to ease her mind was well worth the money I had to spend for the Hotspot device & the monthly plan.
I wish internet wasn’t so expensive
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy purchase
Even easier t connect my WiFi that admit connected at time of purchase either
I would recommend this to a friend
Rated 5 out of 5 stars
great appreciation
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
customer service was amazing htey nice and patience
I would recommend this to a friend
Cons mentioned:
Mobile hotspot
Rated 1 out of 5 stars
DON'T BUY ANYTHING FROM SIMPLE MOBILE
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This never worked. It wouldn't load and Simple Mobile keep blaming BESTBUY. Regardless I didn't get my money back. I want my money back.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great Hot Spot and service plan by the month.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great WiFi, have not had an issue getting service, Can be slow at times, if not on a T-Mobile tower but that’s to be expected. Price is average for a hot spot. Would like to see a better pricing for only 40gig.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The hotspot setup is bad. Bought a bunch of hotspots for my business as a backup. Just in case, but you have to have a subscription. As soon as you use the data it runs out in 30 days. No good.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Using this as travel time data use. Used for multiple trips and helping a lot to stay online as backup to my mobile data. Full time use for my kids to connect to wifi and watch videos during the trips.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrible scam product. Do not easte your time and money with this. Best Buy will not refund your money if you purchase the first month's service even if you have paid for everything in their store. Good luck trying to get a refund from Simple Hotspot. There should be a slot for zero stars, because that's what they really deserve. Shame on Best Buy for dealing with a dishonest entity like that!