Customer Ratings & Reviews

PROS: The alarm system is good, chime is a little low, but you can buy a siren separate. Design is really cool, very modern. It’s absurdly easy and quick to install. The app instructions to install is really easy to follow. CONS: the camera image and battery life is disappointing. Battery lasts 3-5 days in a very quiet with no movement area. Quality of 1080 resolution compared to other likes is inferior. I tested Ecobee, Ring and Eufy to compare. SimpliSafe is one of the lowest image quality. I returned my package due to the camera image quality and battery life. The monitoring is also a little expensive $30. Simply safe thinks they are competing primarily with ADT and Vivint, which costs $60 per month so they are relatively cheap at $30 per month. They in reality compete mainly with Ring and Arlo that charge $20 per month for similar monitoring package.

I've been a Simplisafe customer for nearly 11 months and would strongly recommend that shoppers consider another company. I've detailed my experiences below with notes about each aspect of their system that I've tried: INSTALLATION: Installation was a breeze. The included instructions and app seamlessly walk you through the setup for the base station and each of the various hardware components included with your system. KEYPAD: The keypad has a great aesthetic and works seamlessly with the rest of the system. I really appreciated that you can detach it from the wall holster in case you wanted to move it somewhere more accessible. ENTRY SENSORS: The entry sensors work extremely well. They were easy to install and provide nice feedback when opening and closing windows and doors. INDOOR MOTION SENSOR: I would not recommend if you have pets. It is advertised as being able to distinguish between humans and pets but it triggered twice by my 10 lb. cat when we were not home. It is now useless to me. OUTDOOR CAMERAS: These are not very good. I have 2 and have had to have one replaced 3 times because the batteries kept dying in a few days (even though it was in an area with very little activity--meaning there should have been very little battery useage). They also take a relatively long time to connect when trying to view live from the app (like 30 seconds). INDOOR CAMERA: I've had this replaced once and it still constantly disconnects from the system, requiring a long phone call and manual reboot to fix. My $30 pet cameras are far more reliable. BASE STATION: It looks nice and has a pleasing blue light when activated. However, it constantly disconnects from the WI-FI, requiring a manual reboot in some cases. This is inexcusable if you rely on it to work when you're away from your home. APP: The app is probably the worst component of all due to several basic features that are missing. First, you cannot create a guest or limited account. If you want another member of your household to have access, you just have to give them your username and password. Second, there's no way to customize the external camera notifications. For instance, you cannot set it so that notifications are disabled when the alarm system is set to off and enabled with the alarm system is turned on. So everytime my kid is playing in the driveway or backyard I get like 20 notifications telling me motion is detected. Lastly, and probably most importantly, is that the hardware just seems to be of poor quality. To date, I've had 3 replacement outdoor cameras, 1 replacement base station and 1 replacement indoor camera--and I still have issues with all three. I DO NOT RECOMMEND SIMPLISAFE

worst customer sevrice on Best Buy's and even 200% worse for SimpliSafe.