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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 523 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

  • Features

    Rating 4.4 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers are enthusiastic about the picture quality, HDR, refresh rate, and local dimming features of the 27” INZONE M9 monitor, with many praising the vibrant colors and smooth performance. However, some users expressed disappointment with the speakers and stand, citing issues with audio quality and stand adjustability. Concerns were also raised regarding the monitor's price point and the occasional presence of dead pixels. A few users reported screen issues such as random blackouts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 523 reviews
  • Rated 4 out of 5 stars

    Beware vesa mounting cut out!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor but if you plan on mounting it on a desk arm it may not fit. My desk arm mount has flares on the corners so it doesn't fit in the square recess of monitor. The holes line up but the cut out area for vesa mount to nartow. Why cant it all be standard shape? On top of that no hdmi or display port cables. Minus one star for taking up my desk space.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ulysses,

      Thanks for sharing your review and experience with the INZONE M9. We do appreciate your review about the design and having supplied video cables for this gaming monitor. When using a mount for the INZONE M9, make sure that it supports the VESA standards with a 3.94 x 3.94 inches hole pattern. Full operation is not guaranteed when using a non-VESA compatible mount. In case you need further assistance, please email the below information to [email protected].

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Monitor Model Number:
      Issue:
      Additional Information regarding your experience with the INZONE M9.

      Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome Monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a computer geek or have any real knowledge on the best monitors out there but this monitor has been absolutely perfect in my opinion I use it exclusively for my ps5 and it runs great they’re always in sync and I haven’t had a problem after a year so I’m really pleased with my purchase definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Pricey, but nice!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one had to be returned due to damage to the tip of the power cord that goes into the monitor. The second monitor arrived with no issues. I didn't care for the overall functioning of the included stand, so I attached it to a monitor arm that I got from Uplift desks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, JamesB! We're glad that you are enjoying your new gaming monitor. We're sorry to hear that the first unit came with a damaged power cord, but we're glad that you've been accommodated by your dealer. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you so much for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Top sony monitor for ps5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my ps5 all around . Colors and hdr look great , i really like gaming on this monitor and the 27 inch is perfect for me . Great sony product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Inzone Monitor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best monitor to do any personal computing and gaming on your pc and especially your PS5 can’t recommend enough

    I would recommend this to a friend
  • Cons mentioned:
    Speakers

    Rated 4 out of 5 stars

    Beautiful monitor with Horrible Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This display is amazing! I had previously purchased a NEO G8 and I was not a fan of the scan lines and the color scheme the colors seemed washed out. But the INZONE M9 is beautful for PC gaming, watching Youtube, Netflix, Disney Plus. I love that the color scheme works great right out of the box. One big plus is that you can dowload the software on windows 11 to control the OSD. It makes switching between differnt color schemes so much easier. PROS: Display, Ease of Use, Playing PS5 games, Local Dimming Zones are really good. CONS: The reasons I have to take one star: Speakers are horrible. I know that most monitor speakers are bad but wow these suck. Make sure you connect external speakers or use a headphone jack. I cannot believe that this monitor comes with NO Displayport, HDMI 2.1, or USB-B cables. I really feel for an $899 monitor that it should come with better speakers and cables. If not then maybe Sony should price this monitor at $799. I have no comment on the stand as I VESA mounted mine. I did see it in store and it looked ok but it seems to take up some space. HDR on the PS5 is great! HDR on windows well that is another story but that is a Windows issue and not the M9.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigMondo,

      Thank you for the review and we're glad to hear that you like the display of the gaming monitor for your gaming experience. Your feedback regarding the speaker is greatly appreciated. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    AMAZING MONITER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this is a great moniter. The local array dimming and 4k resolution makes any game looks amazing. Also comes with a bunch of cool setting and im really enjoying this!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChandlerB, We are glad to hear that you are really enjoying your new Sony INZONE M9 4K HDR gaming monitor. Our INZONE M9 has four times the pixels of full HD monitors and you will enjoy crystal-clear detailed images with 4K resolution. You will also see enhanced contrast with more detail in shadows and highlights from precisely controlled Full Array Local Dimming backlighting technology. Thank you for choosing Sony! Enjoy your games! Vincent Sony_US

  • Rated 5 out of 5 stars

    A must buy for PS5 users

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Using on PS5 for single player and multiplayer gaming. Controls are pretty straightforward, stand is not as sturdy as I would’ve expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasH,

      Thanks for sharing your 5-star review and experience with the INZONE M9. We're glad that it works well with your PS5. Your feedback about the stand is greatly appreciated. Rest assured that the stand is designed to provide stability for the gaming monitor.

      Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!

      -Ralph Sony_US

  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Overpriced, issues glitchy, works great when works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mointer is great works amazing with ps5 looks great, some issues tho, there seems to be an issue where the screen goes blank and has looking for input even after connected no big deal it will fix itself. I had a few times where the Mointer would flash up and half the screen would work the other half did not. Did this on the mw beta and the screen flashed out of control and the imaige stayed on the screen like a burn in. I turned off the unit over night and it fixed itself or it would have been returned. Like most items it works great when working sadly I don’t think it will last and not for 900. Moniter should be about 450. Also ps5 auto synchs which is nice but I cannot seem to know how to turn into fps modes as it locks, Should also come with a remote to adjust settings which is worthless for the ps5 anyway. I did many research before buying and kinda regret for the price I would say, stay away unelss price comes down, but overall when it works it’s great hopefully it stays working and I would bump up to 3 stars I also attached the burn in from mw2 but that did go away, overall look else where

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ps5user99,

      We're sorry to hear about the issue with this INZONE M9 Gaming Monitor. We apologize for the inconvenience. If there is no input signal, the monitor goes into standby mode, and the power indicator lights up in amber. In this case, please follow the troubleshooting steps from this link to isolate and resolve the issue:
      https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the SDMU27M90:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Good Monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at MSRP and it was soooo expensive. But, the quality is there. This is possibly the best gaming monitor for the PS5 and for productivity w/ a Macbook. It did come damaged, speakers are not so great, and has a delay on inputs, but I am pleased with this monitor.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi refugeirv,

      Very nice! We're glad you like the quality of the monitor for your gaming experience. Get into the zone and explore worlds of brilliant detail. Our INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144Hz refresh rate and IPS 1ms GtG (Grey to Grey). Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Don’t monitor

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the monitor works perfectly for my ps5 couldn’t ask for anything better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great monitor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this monitor to be very reliable. The display is good and very responsive. I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Addition!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to your PS5, play such title as COD MW2 and Fortnite at 120FPS. Beautiful picture quality. 5 out of 5!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJV510, Thank you for the 5-star rating! We're very pleased to hear that you're enjoying the beautiful picture quality of your Sony Inzone M9 gaming monitor. And good to know that it has been a great addition to your gaming setup, especially with titles like COD MW2 and Fortnite. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Inzone M9

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming monitor for PS5 and PC, 4k 120hz, Smooth, i cant wait to get another one next month.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlvinPader,

      Amazing! We're thrilled that you are enjoying the picture quality of the INZONE M9. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best monitor I ever purchase . Works perfectly with my PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamR, That's great! We're very pleased to hear that it works perfectly with your PS5. Thank you so much for choosing the Sony Inzone M9 and for taking the time to share your positive feedback to us! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs . I use it for my ps5 of course and my MacBook

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Bradley! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 3 out of 5 stars

    INZONE M9

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good monitor, good resolution, decent speakers for a monitor, I run this monitor with my ps5 pro so it’s a nice experience but I recommend in looking at other monitors.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Good monitor but not worth for potential problems

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Monitor but lots of software issues with VRR and DP 1.4 most reviews regarding purple / green spots are very accurate for many brand new units like mine and support from Sony for RMA is laughable glad I bought Geek Squad Protection for my easy replacement no need for FBI interrogation and waiting case to be reviewed by an overseas phoneline 10/10 would never buy Sony again lol

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor is absolutely wonderful in every way. I highly reccomend this wonderful product!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good Luck with Open Box Items - Buyer Beware!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase an Inzone M9 in open box - excellent condition and couldn't believe the deal I scored. Unfortunately, it turned out too good to be true. Monitor arrived in original box, but far from the Open Box Excellent standards listed on the Best Buy website. No instructions, no screws for monitor stand, no HDMI cable, it looked like they shipped me a broken defective/returned monitor. I was willing to overlook all of this until I finally tested the monitor. To add further insult, the monitor was completely destroyed by UPS. I had to return the monitor the next day to the nearest best buy and got a refund. But the whole experience was such a big letdown. I was really stoked about the deal I got for a high quality item only to be hilariously and unbelievably disappointed. What a bummer...

    No, I would not recommend this to a friend
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