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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 529 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

  • Features

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers are enthusiastic about the picture quality, HDR, refresh rate, and local dimming features of the 27” INZONE M9 monitor, with many praising the vibrant colors and smooth performance. However, some users expressed disappointment with the speakers and stand, citing issues with audio quality and stand adjustability. Concerns were also raised regarding the monitor's price point and the occasional presence of dead pixels. A few users reported screen issues such as random blackouts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 529 reviews
  • Rated 5 out of 5 stars

    A PS5's BFF

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect monitor for your PS5, the VRR support really shines when playing Sony games as well. 600 nits is not the highest, but it still shows off gorgeous displays with full HDR 10 support. The menu is navigated with an analog stick on the back, very easy to use. While is might be a high price for an IPS, what it offers in features makes it well worth it for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jayens,

      You made the right choice! We're glad that you are enjoying the picture quality and user-friendly functions of the gaming monitor. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Gorgeous picture, superb software.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was referred to this product for my 4090 but I was skeptical because it has only 96 dimm zones and 144hz. Once updates the firmware it works flawlessly and has a gorgeous design. Honestly there are better 4K monitors out there with mini led, higher refresh rate but I must admit, I just paid $800 for an absolutely gorgeous product. The picture is crisp and very immersive if you come from 1440p. HDR is good, not excellent but it is fairly good of what this offers. No ghosting, smeary picture, or any kind of issues. In zone software is amazing. You can make changes on your monitor with mouse and keyboard. The stand could have a better stability but it’s really good for this price. If you’re a bad gamer as I am and not in EA sports leagues but still want a phenomenal picture quality, just get it. You get HDMI2.1. display port 1.4, USB Can you can control with your peripherals multiple computers. For higher end products you end up paying $2000 so this is a big deal here. This will blow your mind just out of the box if you come from a regular gaming monitor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beware vesa mounting cut out!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor but if you plan on mounting it on a desk arm it may not fit. My desk arm mount has flares on the corners so it doesn't fit in the square recess of monitor. The holes line up but the cut out area for vesa mount to nartow. Why cant it all be standard shape? On top of that no hdmi or display port cables. Minus one star for taking up my desk space.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ulysses,

      Thanks for sharing your review and experience with the INZONE M9. We do appreciate your review about the design and having supplied video cables for this gaming monitor. When using a mount for the INZONE M9, make sure that it supports the VESA standards with a 3.94 x 3.94 inches hole pattern. Full operation is not guaranteed when using a non-VESA compatible mount. In case you need further assistance, please email the below information to [email protected].

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Monitor Model Number:
      Issue:
      Additional Information regarding your experience with the INZONE M9.

      Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    M9 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was always against using a monitor, but once i made the purchase never going back to a tv for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey, but nice!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one had to be returned due to damage to the tip of the power cord that goes into the monitor. The second monitor arrived with no issues. I didn't care for the overall functioning of the included stand, so I attached it to a monitor arm that I got from Uplift desks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, JamesB! We're glad that you are enjoying your new gaming monitor. We're sorry to hear that the first unit came with a damaged power cord, but we're glad that you've been accommodated by your dealer. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you so much for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Beautiful monitor with Horrible Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This display is amazing! I had previously purchased a NEO G8 and I was not a fan of the scan lines and the color scheme the colors seemed washed out. But the INZONE M9 is beautful for PC gaming, watching Youtube, Netflix, Disney Plus. I love that the color scheme works great right out of the box. One big plus is that you can dowload the software on windows 11 to control the OSD. It makes switching between differnt color schemes so much easier. PROS: Display, Ease of Use, Playing PS5 games, Local Dimming Zones are really good. CONS: The reasons I have to take one star: Speakers are horrible. I know that most monitor speakers are bad but wow these suck. Make sure you connect external speakers or use a headphone jack. I cannot believe that this monitor comes with NO Displayport, HDMI 2.1, or USB-B cables. I really feel for an $899 monitor that it should come with better speakers and cables. If not then maybe Sony should price this monitor at $799. I have no comment on the stand as I VESA mounted mine. I did see it in store and it looked ok but it seems to take up some space. HDR on the PS5 is great! HDR on windows well that is another story but that is a Windows issue and not the M9.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigMondo,

      Thank you for the review and we're glad to hear that you like the display of the gaming monitor for your gaming experience. Your feedback regarding the speaker is greatly appreciated. Explore gaming worlds full of brilliant depth and detail. Our 27 in INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    AMAZING MONITER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this is a great moniter. The local array dimming and 4k resolution makes any game looks amazing. Also comes with a bunch of cool setting and im really enjoying this!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChandlerB, We are glad to hear that you are really enjoying your new Sony INZONE M9 4K HDR gaming monitor. Our INZONE M9 has four times the pixels of full HD monitors and you will enjoy crystal-clear detailed images with 4K resolution. You will also see enhanced contrast with more detail in shadows and highlights from precisely controlled Full Array Local Dimming backlighting technology. Thank you for choosing Sony! Enjoy your games! Vincent Sony_US

  • Rated 5 out of 5 stars

    Top sony monitor for ps5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my ps5 all around . Colors and hdr look great , i really like gaming on this monitor and the 27 inch is perfect for me . Great sony product

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Overpriced, issues glitchy, works great when works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mointer is great works amazing with ps5 looks great, some issues tho, there seems to be an issue where the screen goes blank and has looking for input even after connected no big deal it will fix itself. I had a few times where the Mointer would flash up and half the screen would work the other half did not. Did this on the mw beta and the screen flashed out of control and the imaige stayed on the screen like a burn in. I turned off the unit over night and it fixed itself or it would have been returned. Like most items it works great when working sadly I don’t think it will last and not for 900. Moniter should be about 450. Also ps5 auto synchs which is nice but I cannot seem to know how to turn into fps modes as it locks, Should also come with a remote to adjust settings which is worthless for the ps5 anyway. I did many research before buying and kinda regret for the price I would say, stay away unelss price comes down, but overall when it works it’s great hopefully it stays working and I would bump up to 3 stars I also attached the burn in from mw2 but that did go away, overall look else where

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ps5user99,

      We're sorry to hear about the issue with this INZONE M9 Gaming Monitor. We apologize for the inconvenience. If there is no input signal, the monitor goes into standby mode, and the power indicator lights up in amber. In this case, please follow the troubleshooting steps from this link to isolate and resolve the issue:
      https://www.sony.com/electronics/support/televisions-projectors-monitors/sdm-u27m90/articles/00279504

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the SDMU27M90:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Cons mentioned:
    Stand design

    Rated 5 out of 5 stars

    A must buy for PS5 users

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Using on PS5 for single player and multiplayer gaming. Controls are pretty straightforward, stand is not as sturdy as I would’ve expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasH,

      Thanks for sharing your 5-star review and experience with the INZONE M9. We're glad that it works well with your PS5. Your feedback about the stand is greatly appreciated. Rest assured that the stand is designed to provide stability for the gaming monitor.

      Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor is absolutely wonderful in every way. I highly reccomend this wonderful product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Inzone Monitor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best monitor to do any personal computing and gaming on your pc and especially your PS5 can’t recommend enough

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at MSRP and it was soooo expensive. But, the quality is there. This is possibly the best gaming monitor for the PS5 and for productivity w/ a Macbook. It did come damaged, speakers are not so great, and has a delay on inputs, but I am pleased with this monitor.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi refugeirv,

      Very nice! We're glad you like the quality of the monitor for your gaming experience. Get into the zone and explore worlds of brilliant detail. Our INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144Hz refresh rate and IPS 1ms GtG (Grey to Grey). Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Greatest monitor for the ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, wouldn’t have chosen a better monitor. I’ve had over 30 games with this monitor and had top notch quality. Best gift ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thanks for the 5-star rating! We're glad that you are impressed with the quality and performance of the new Sony gaming monitor. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG.We also appreciate your feedback regarding ergonomics. This will help us improve in the future. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Best monitor for PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this monitor for a month,with awesome 4k 120fps makes its the best price 27 inch gaming monitor for ps5..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charles, We are happy that you now have the best 4K gaming monitor for PS5. Thank you for choosing Sony! Enjoy your games! Vincent Sony_US

  • Rated 5 out of 5 stars

    Don’t monitor

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the monitor works perfectly for my ps5 couldn’t ask for anything better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Addition!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to your PS5, play such title as COD MW2 and Fortnite at 120FPS. Beautiful picture quality. 5 out of 5!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJV510, Thank you for the 5-star rating! We're very pleased to hear that you're enjoying the beautiful picture quality of your Sony Inzone M9 gaming monitor. And good to know that it has been a great addition to your gaming setup, especially with titles like COD MW2 and Fortnite. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Sony Inzone M9

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming monitor for PS5 and PC, 4k 120hz, Smooth, i cant wait to get another one next month.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlvinPader,

      Amazing! We're thrilled that you are enjoying the picture quality of the INZONE M9. Explore gaming worlds full of brilliant depth and detail. Our 27" INZONE M9 gaming monitor with 4K HDR, Full Array Local Dimming, IPS and over 95% DCI-P3 coverage fills scenes with supreme contrast and color. You’ll react faster too with a 144 Hz refresh rate and IPS 1 ms GtG. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best monitor I ever purchase . Works perfectly with my PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamR, That's great! We're very pleased to hear that it works perfectly with your PS5. Thank you so much for choosing the Sony Inzone M9 and for taking the time to share your positive feedback to us! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs . I use it for my ps5 of course and my MacBook

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Bradley! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

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