Customer Ratings & Reviews
- Model:
- XR42A90K
- SKU:
- 10187858
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Bad investment
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know if I received a lemon or what but the quality on this tv was subpar to say the least. Compared to my lg oleds which are a whole lot cheaper as well. Not to mention the first one I purchased was damaged badly during the shipping process.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tylerynrjr,
Thank you for your feedback regarding the XR42A90K. We sincerely apologize for the challenges you faced with the television and the shipping process. We are committed to ensuring that our products adhere to the highest quality standards, so it is disheartening to hear that your experience did not reflect this commitment.
The XR42A90K is engineered to provide outstanding picture quality through its OLED display, which offers deep blacks and vibrant colors. We acknowledge that your experience fell short of these expectations. To enhance your viewing experience, the TV is equipped with various display settings, including Brightness, Color, and Hue, among others. For further information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00190409
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html?hl=picture+quality
If the problem persists or you may need more information, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Open Box doesn't mean that
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When Bestbuy sells you Openbox watch out this item didn't even come in a box no stand and if I didn't ask where the remote was I would had been screwed. Didn't know until I got home that it didn't have its original stand and they didn't want to refund a portion and had to spend money on a stand.
I would recommend this to a friendPerfect for PS5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great! Loving it! The image is amazing! Works great with my PS5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SmokeEazy, Awesome! We're delighted to hear that you love the picture quality and works great with your PS5. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have sent in two reviews already it is for streamers. I'm not one of them. Did not like this TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CherylS, Thanks for the feedback. We're sad to hear that you are not impressed with the TV. We'd like to know more about your concern so we can assist.
Kindly reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV looks great nice size and great design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, Awesome! We're glad that you like the size and design of your TV. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
Sony oled tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it i highly recommended excellent experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nelly, Awesome! We're glad that you are enjoying your new TV. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't turn on as quickly as I want. Sometimes it comes on with snow and sometimes can't change the channel right away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterL, Thank you for your sharing your experience with us. We're sorry that you're having some difficulties with your TV. The TV needs a couple of minutes to initialize after the TV power cord is plugged in. The power buttons on the TV and the remote won't work during this short period of time, and the LED or illumination LED won't light up right away. This is normal operation.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-42a90k/articles/00114313
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
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Sincerely, Erin
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture with a high price tag,easy setup and start
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlennM, Great! We're glad that you like the picture quality and ease of setup. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
Purchased new Sony Bravia TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is the best. Compared to other brands, they have made using this TV user-friendly! Thank you for the exemplary service from BEST BUY as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenK, Excellent choice! We're happy to hear that you have a wonderful shopping experience. We're also glad that you are enjoying your new TV. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
dead sound.... frozen screen.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iam on Dish . The main menu interfers with the tv channels. Is it Dish or Sony's fault? I am working on it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonE, While watching your content you're able to select the input button and the televisions application selection will be displayed at the bottom of the screen while your content is playing. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
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Regards,
Sam
Great for PS5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming tv, also ideal for small apartments like mine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, Great! We're glad that you are enjoying your new TV. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
Great TV but not perfect for its cost.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. I like the sturdy stand, which is more stable than that for other models and other brands. A few nuisances. Screen when set is not turned on is a mirror. Very reflective. The Google assistant Talkback is a nuisance and easy to turn on by accident, even though you don't want it. Talks to much. If you change the volume, it announces the change, interrupting what you are listening to. Very difficult to navigate settings to turn Talkback off. In fact, the settings menu is obscure and Sony provides no help online to navigate it. I tried to use the settings recommended by Consumer Reports but could not find the options in Settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCNW, Thank you for the feedback on your experience with your new Sony A90K. We're great picture and sound quality and sturdy TV stand of your new TV. Please make sure to follow the steps on this link on how to properly disable the talkback feature of this TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x85k/articles/00269974
And we're sorry to hear you're having some difficulties navigating the settings. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! -Sam
Best TV I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv ! Great picture and sound! Definitely money well spent! Would highly recommend this tv to someone looking for an all afound great experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user526863, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Amazing TV buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Tv. I really enjoy the picture it has to offer and easy set up as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TJLock, We're glad that you're enjoying the picture quality and ease of setup. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not cheap but well worth the price Great picture was able too install iptv app On tv and don't have to use firestick
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nothappy, nice! We're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl
Office TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and sound, with sound bar and matching woofer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomK, We're glad that you like the picture and sound quality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Perfect view
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size for large bedroom, great picture and colors, sound quality great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Parker, Awesome! We're glad that you like the picture and sound quality. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
Great Picture, Difficult Streaming Set-Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the picture quality and ease of assembly. However, setting it up to work in conjunction with my streaming services other than Netflix and Prime was a total hassle. I would have benefitted greatly from a clear manual for doing that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyBraviaMixedReview, Great! We're glad that you like the picture quality and ease of setup. The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thanks for choosing Sony! Erin
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This smart TV is just what I wanted! Beautiful screen and I love Voice Search - it's easy to find what I want. Matt at Capital Mall store was very helpful and the order/pickup process was easy. It was great how Best Buy kept in touch with me and offered advice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobOly, You've made a great choice! We're thrilled to hear you love the beautiful OLED display and voice search function of your Sony A90K. And good to know you had an amazing customer service experience. Thanks for choosing Sony! -Sam
42" SONY Bravia Color TV Flat Screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior Color. Assembly instructions for Stand were somewhat confused. Nice size for family room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user211619,
Many thanks for the 5-star rating! Were glad you like the superior color and how your new TV perfectly fits your family room. We're sorry to hear your difficulties on installing the TV stand. You may refer these links as your guide on how to install or change the position of the supplied stand of the TV:
https://www.sony.com/electronics/support/res/manuals/5037/967be23b4ac3a7221d668862f041c610/50373321M.pdf
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-42a90k/articles/00257673
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The MASTER Series BRAVIA XR A90K OLED TV is designed to fit perfectly in any sized room or office thanks to the 48-inch and first-ever 42-inch screen sizes. Whether you are gearing up for an intense gaming session or settling down to enjoy your favorite movie or show, rest assured the A90K will be sure to impress. Thank you for choosing Sony! - Kris