Customer Ratings & Reviews

Hi Zman, That's awesome! We're really delighted to hear you love everything about your Sony BRAVIA 3 and you are having an enjoyable watching experience with this great TV. Glad to know you like the stunning 4K HDR picture. You chose the best TV brand! Thank you for your purchase and for the 5-star rating! -Jess

Hi, MaricelaS,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are loving your Sony BRAVIA TV and its amazing picture quality! We appreciate the preference, and we hope you can continue enjoying your series and movies with us.

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hello Oles,

Thank you for sharing your feedback with us.

We're sorry to hear that you're experiencing issues with your BRAVIA 3. We're here to help! Let’s go through some troubleshooting steps to resolve the problem with your TV disconnecting from the network.

1. Check for missing updates: Occasionally, your TV may not function as expected due to outdated software. You can verify this by navigating to Settings > System > About > System Software Update > Check for Updates.

2. Verify your router's frequency band settings: The performance of your TV can vary depending on the band it is connected to. We recommend using the 2.4 GHz band for optimal performance.

3. Review your Internet Protocol settings: It is advisable to use IPv4 instead of IPv6 for better compatibility.

4. Enable IP control: To improve network performance, we suggest activating simple IP control. You can do this by going to Settings > Network & Internet > Home Network > IP Control > Simple IP Control > Turn it On.

5- Check the distance: When using Wi-Fi®, the distance between your router and your device plays a crucial role in connectivity. Ensure that the router is positioned within 25 feet (7.62 meters) of your device for optimal performance.

6- Utilize physical connections: For a more stable connection, consider using an Ethernet (LAN) cable to connect your router directly to your TV.

7- Test with a hotspot: If your router is not providing a strong signal to your TV, try using a mobile hotspot to determine if the issue persists. If the problem does not occur while using the hotspot, it may be necessary to review your service agreement with your Internet Service Provider (ISP).

If the problem continues, please reach out to us via email for further assistance. Kindly include your name, Best Buy username, model number, details of the issue, and your telephone number in your message to [email protected].

We apologize for any inconvenience you've experienced and are committed to helping you resolve this matter. Thank you for choosing Sony!

Best regards,
Gus

Hello LindaM, thanks for posting your review.

We're so glad that replacing your old TV with the new BRAVIA 3 was an easy and smooth process for you. We design our products, including the installation steps, to be as user-friendly as possible, so it's fantastic to know we hit the mark.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi MarshallM, We're very happy to hear that! Good to know you had an excellent shopping and customer service experience. Thank you for choosing Sony! -Sam

Hello MikeP, thanks for the five stars!

It is truly wonderful to know you're so happy with your Bravia 3 and consider Sony TVs the best. We're happy that you appreciate our LED technology!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi PatriciaC, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl

Hi DanV,

Thank you for your feedback. We're glad you're enjoying the colors and sound, but we're sorry to hear about the difficulty seeing detail in dark scenes. This is not the intended experience.

We recommend adjusting the Brightness or Black Level in your picture settings, or trying a different picture mode like Cinema to help reveal more detail.

If the issue persists, our support team can provide further assistance. You can contact them directly by visiting this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for choosing Sony.

Best regards,
Eliab

That's great, SaundraD! You definitely made the right choice with this TV. We're so delighted to hear that you like the clear picture quality, smart Google TV features, overall performance of the TV. Thank you for choosing Sony! Enjoy! -Jess

Hi DebbieB2020, It's great to hear that you are pleased with your new Sony television purchase from the Black Friday sale! Many customers have shared positive feedback about their experiences with Sony products during these sales events. Enjoy your new TV and thank you for choosing Sony! -Carl

Hello DorothyB, thanks for sharing this great review!
It is truly wonderful to know the BRAVIA 3 fits perfectly in your home–outstanding picture on every screen sizes!
Thanks for choosing Sony.
Sincerely,
Jenn.

Hi FirsttimeASUSBuyer, Thank you so much for your review! We are glad to hear that you are happy with the overall performance of the Bravia 3 TV. We value your feedback as this will help us in improving our services and products. Thank you for choosing Sony! -Carl

Hi PatM, That's awesome! We're very happy to hear that you had an excellent customer service experience. Thanks for choosing Sony! -Sam

Hi PattiB,

We apologize for any disappointment regarding the Spectrum TV app. Currently, Spectrum does not offer a native app for the Google TV platform. However, you can still enjoy your Spectrum content on your BRAVIA 3 by using the built-in Chromecast feature to cast the Spectrum TV app directly from your smartphone, tablet, or laptop to the TV. Alternatively, the TV supports Spectrum through external devices like a Roku, Apple TV, or the Xumo box connected via HDMI.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BradS,

We're truly sorry to hear that you’ve had a difficult experience with your TV and its Wi-Fi capability. We would like to work with you directly to get your BRAVIA 3 back online.

To rule out common signal or hardware hang-ups, please try these three troubleshooting steps:

1- Dual Power Reset: Unplug both your TV and your internet router from the power outlet for at least 2 minutes. Plug the router back in first, wait for it to fully boot up, and then plug in the TV.

2- Check Distance: Ensure the TV is within 25 feet of your router and that there aren't major physical obstructions (like thick concrete walls) blocking the signal.

3- Network Diagnostics: You can see exactly where the connection is failing by going to Settings > Network and Internet > Network Status > Check Connection.

If the Wi-Fi still isn't working after these steps, please email us immediately. We want to personally evaluate this situation for you. Send the following details to [email protected]:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony!

Best regards,
Dominick

Hi StephanieS,

Thank you for the purchase! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

-David

Hi MariaelenaR, Thank you for your awesome review! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl

Hi Hammer,

Thank you for sharing your feedback on the BRAVIA 3. We're sorry to hear that the picture clarity isn't meeting the high standard you've come to expect from Sony and your previous TV.

The picture preferences on new models can sometimes feel different right out of the box, but the good news is that the BRAVIA 3 offers extensive customization for picture settings, including clarity.

We have a complete, step-by-step guide designed to help you customize the picture settings—including sharpness and clarity—to perfectly suit your viewing preferences:

https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Following the steps in this guide can often dramatically improve the clarity and overall viewing experience to your liking.

If you are using external devices such as a cable box, streaming stick, or Blu-ray player, a less-than-optimal connection could also impact picture quality:

Please ensure you are using a High-Speed HDMI cable between the external device and your TV. Standard or older cables might not support the best resolution that the BRAVIA 3 can display.

We are confident that by following the guide and checking your cable connections, you will be able to enjoy the superb picture quality your new Sony TV is capable of.

Thank you for considering Sony!

Regards,
Dominick

Hi JefferyE, Fantastic! We're thrilled to hear you like the ease of setup, good price, and perfect fit of your new Sony BRAVIA 3 into your home. Thanks for choosing Sony! -Sam

Hi KennethB, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl