Customer Ratings & Reviews

Thank you for the fantastic review, JeanneL!

We are absolutely thrilled to hear that your K-55XR50 television is awesome! It's great to know that you are enjoying the really bright picture and the great sound quality.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Whickz71,

It is fantastic to know that you are pleased with the performance and value of your new Sony BRAVIA 5 television.

We intentionally designed the BRAVIA 5 to offer a brilliant viewing experience—thanks to technologies like our XR Processor and Mini LED backlighting—at an accessible price.

Thank you for choosing Sony and sharing your top rating!

Regards,
Dominick

Hi BeverlyR,

That's great to hear! We are delighted that your 55" BRAVIA 5 Mini LED TV is working wonderfully and that the size is a good fit for your room. Thanks for choosing Sony.

Best regards, Eliab

Hi FaithH,

Thank you for choosing Sony!

We're pleased to learn that you had such a positive experience with the sales team at Best Buy and the installer. It's great to know that the sales team was so helpful in understanding your requirements for the K55XR50 TV, and that the installer was proficient, neat, and gave clear explanations. Thank you for sharing your feedback!

Best regards,
-Fred

Hello KatherineW,

Thank you for choosing Sony!

We’re honored to hear that you had a smooth experience with your K55XR50 TV, including the professional installation and setup. It’s great to know our team was able to accommodate your request for an early appointment on delivery. Thank you for sharing your positive feedback!

Best regards,
-Fred

Thank you for sharing your fantastic review, JohnSullivan!

We're so pleased to hear that you are very satisfied with your K-55XR50 television and that you found it to be a very good product.

It is especially rewarding to hear your comments about the great service and the salesman at the store. We rely heavily on our retail partners to deliver a premium customer experience, and your kind words are a wonderful validation of their commitment to service.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Cher,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your BRAVIA 5 hasn't been as easy to enjoy as you had hoped. We understand how important it is for your TV to feel effortless during daily use and have a good picture.

The good news is that your BRAVIA 5 has a wide range of customizable picture settings that you can adjust to your liking. We've included a guide below that walks you through how to fine-tune the picture so you can get the best viewing experience for your space and preferences:

Adjust the picture settings
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

If you'd like to explore more about your TV's features, settings, and how to navigate menus, we also have a detailed online help guide that explains everything step by step:

Help Guide
https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html

And of course, if you'd prefer direct assistance, our technical support team will be more than happy to guide you through the setup and how to operate the TV:

Contact technical support
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your feedback and hope these resources help you enjoy your BRAVIA 5 to the fullest.

Thank you for considering Sony products!

Regards,
Dominick

Thank you for sharing your feedback, HugoC.

We are very sorry to hear that you are disappointed with the picture quality on your K-55XR50 and that you found the image to be really bad/blurry, even after adjusting the settings to Vivid. This is certainly not the high-quality visual experience we intend to deliver with our BRAVIA XR televisions.

A blurry or poor-quality picture, especially on a 4K model, often points to an issue with the source material or the TV's input settings, rather than the panel itself. We recommend checking the following:

Ensure the content you are watching is true High Definition (HD) or 4K. Standard Definition (SD) content, even when upscaled by the TV, will still appear significantly less sharp.

If you are using an external device (like a cable box or streaming stick), verify that the device is set to output the highest resolution possible (4K or 1080p).

While Vivid increases brightness and color, it might sometimes over-process the image. Try switching to the Standard or Custom picture mode, and ensure that motion settings like Motionflow are set to Standard or Off, as overly aggressive motion smoothing can sometimes introduce blurriness.

If adjusting these settings does not resolve the poor picture quality, please contact our support specialists directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. They can guide you through the settings step-by-step and troubleshoot if a hardware issue is present.

We apologize for this inconvenience and are committed to helping you achieve the gorgeous picture quality this TV is capable of.

Best regards, Gus, Sony Social Media Team

Hi KingD,

We are very sorry to hear that your new BRAVIA 5 TV has no picture. This is not the experience we want for our customers, and we'd like to help you resolve it.

First, please try a simple power cycle: unplug the TV from the wall outlet for about 30 seconds, then plug it back in. If the screen is still black, please check all of your video cables (like an HDMI cable) to ensure they are securely connected to both the TV and your source device. It's also a good idea to try a different HDMI port on the TV.

If these steps don't fix the issue, please contact our support team directly so we can provide more in-depth troubleshooting or arrange for service. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab