Customer Ratings & Reviews

Hi MikeL, Thank you for the awesome review! Good to hear that you're very pleased with your overall experience with the Sony Bravia 8. Thanks for choosing Sony! -Sam

Hi CandaceJ, Thank you for sharing your feedback on your new Sony Bravia 8. We understand your concerns regarding the picture settings. To ensure optimal viewing experience, try to adjust the picture mode to Professional or Cinema for your streaming content. There are also various settings that you can configure in [Picture] settings to increase the brightness, colors, and contrast level to improve the overall viewing experience on your Sony TV. You may refer to the link below for more information about the picture adjustment settings of the TV:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Hope this helps and thanks for choosing Sony! -Sam

Hi AjRoberts, Thank you for the wonderful feedback! We're glad you're enjoying the cinema-like experience with your new Sony Bravia 8 OLED TV. Thanks for choosing Sony! -Sam

Hi BigSlim, We're sorry to hear that the picture quality caused you discomfort and it had to be returned. We understand how important it is to have a comfortable viewing experience. The Sony BRAVIA 8 has various picture settings that can be adjusted to suit different lighting conditions and preferences. You can do this by navigating to the settings menu on your TV and selecting the picture mode that best suits your viewing environment. Additionally, you can manually adjust the brightness, contrast, and other picture settings to achieve a more comfortable viewing experience.

For more details, please refer to this link:
https://www.sony.com/electronics/support/articles/00190409

We appreciate your decision to exchange the BRAVIA 8 for the BRAVIA 7 and hope it meets your needs better. If you have any further questions or need assistance with your new TV, please do not hesitate to reach out to our customer support team. Email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Xuzu, We always appreciate customers who take the time to give us their feedback. We're glad you like the overall features and performance of your Sony BRAVIA 8. Please make sure to download the latest firmware version of the TV to ensure optimal performance and to prevent glitches. Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for choosing Sony! -Sam

Hi CindyS, thank you for your feedback! We're sorry you're not satisfied with the BRAVIA 8; we completely understand your frustration. The language settings are easily adjustable, and we'd be happy to guide you through this process and any other settings you need to change on your TV. Please send us an email at [email protected] with your name, username, TV's model number, issue and telephone number. Thank you for choosing Sony. Best regards, -Jenn.

Hi PatW,

Thank you for the review and we're sorry to hear what happened with your TV. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on

For us to better assist you, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi, Dissapointed,

Thanks for lettings us know your experience with your Sony BRAVIA TV. Feedback is well received and it will definitely help us for future references, as Sony always strives to deliver the best quality products.

Thank you for considering Sony products. Have a nice day!
-DiegoV

Hi user693993, We are sorry to hear that you are expriencing issues with your Sony Bravia 8 TV. We'd love to troubleshoot the issue and make this a better experience for you.

In the meantime, please make sure that the TV is updated with the latest software update please check on this link for the software update https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00346878

Also, please check if the issue occurs on certain applications or if it happens when you are watching from a certain input or channel.

May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi CallitLikeISeeIt, Thank you for sharing your feedback about your experience with the Sony Bravia 8. We sincerely apologize for the inconvenience and frustration you've encountered. We understand how frustrating it can be to have a new product malfunction and to experience challenges with our customer service. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Your satisfaction is our priority, and we’re committed to resolving this matter promptly

Regards,
Sam

Hi Deal, Thank you for your feedback on the BRAVIA 8. We're glad to hear that the TV is working fine for you. And we apologize for the inconvenience caused by the installation process. It is disappointing to know that the TV does not sit straight on the wall. We recommend reaching out to your wall mount installer to address this issue. Thanks for choosing Sony! -Sam

Hi BillZ,

We sincerely apologize for the frustrating experience you had with our customer support and the unresolved issue with your BRAVIA 8 television. Providing helpful and effective technical support is a priority for Sony.

We want to ensure your situation is reviewed immediately by our specialized team. Please email the information below to [email protected] so we can better assist you and personally evaluate your case:

Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:

We look forward to connecting with you directly to help get your TV issue addressed swiftly.

Thank you for considering Sony!

Regards,
Dominick

Hi Curtis, Thank you for your review. We are glad to hear that you are happy with the picture quality of your new TV. The Bravia 8 has a total of 4 inputs and HDMI 3 and 4 supports HDMI 2.1 features that support 4k120, ALLM, VRR, and eARC. We appreciate your feedback regarding the HDMI 2.1 inputs of the TV as this will help improving our products in the future.

Regards,
Carl

Hi PeterJ, Thank you for your feedback on the Bravia 8. We appreciate your comments and are glad to hear that you are satisfied with the TV itself. We apologize for the inconvenience you experienced during the setup process. Your input is valuable to us, and we will use it to improve our setup instructions and support. Thanks for choosing Sony! -Sam

Hi ShaneM,

We're sorry to hear about the frustration you're experiencing with your Sony BRAVIA 8 TV, especially with the audio and video sync issues. This is certainly not the experience we want for you.

Sometimes, a simple power cycle can resolve this issue. However, if the problem persists, we recommend following the troubleshooting steps outlined in this article: www.sony.com/electronics/support/articles/00026069. It provides guidance on resolving audio delays or sync issues.

We appreciate your feedback and are here to help if you need further assistance. We recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

Best regards,
Maria

Hi UnhappyTVOwner,

We’re sorry to hear about your experience with your BRAVIA 8. It’s frustrating when a new TV doesn’t perform as expected, especially when your older BRAVIA is still going strong. This is not the experience we aim to provide, and wan to make this better for you.

Can you check if there’s a blinking LED light when the TV shuts off? If so, it may indicate an issue. Here’s a guide on what the blinking patterns mean and how to resolve them: https://www.sony.com/electronics/support/articles/00153674?utm_source.

If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

Thank you for your patience, and we look forward to resolving this issue promptly!

Sincerely,
Maria

Hi Matt,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We're sorry to hear about your experience with the TV. Please allow us to help you and turn this into a better experience.

If the television is still with you, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80/articles/00028577

If the issue is unresolved, even after software update. Factory reset the TV and test it again.

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_14.html

For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K55XR80

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Bobby,

Thank you for your feedback regarding the K-55XR80 (BRAVIA 8) TV. We apologize for the difficulties you experienced with connecting your soundbar via the HDMI ARC port. We understand how frustrating it can be when devices do not work as expected. To help resolve these issues, we recommend the following steps:

1. Check HDMI Cable Compatibility: Ensure you are using a high-speed HDMI cable that supports ARC/eARC. Sometimes, using a standard HDMI cable can cause connectivity issues.
2. Correct HDMI Port Usage: Verify that you are connecting the soundbar to the correct HDMI port on the TV. The K-55XR80 has specific HDMI ports labeled for ARC/eARC. Typically, HDMI input 3 is the designated port for ARC/eARC connections.
3. TV Settings Configuration:
- On your TV remote, press the Quick Settings.
- Navigate to Settings > Display & Sound > Audio output > Speakers > Audio system.
- Ensure that the Audio out setting is configured correctly for your soundbar.
Soundbar Settings: Make sure your soundbar is set to the correct input mode to receive audio from the TV.

For further information, please refer to the following articles:
- https://www.sony.com/electronics/support/articles/00278242
- https://www.sony.com/electronics/support/articles/00020051

If the issue continues or if you require additional assistance, kindly email the following details to [email protected] so that we can provide you with the best possible support. We apologize if you have already shared some of this information in your review or with customer service; we simply want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi Clevegal77,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We're sorry to hear what happened with your TV. Please allow us to help you and turn this into a better experience.

For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Basil,

We're very sorry to hear you're experiencing this issue with your new BRAVIA 8 TV. A "crackling sound" and being unable to stream from your iPhone is definitely not the experience we want for you, and we understand how frustrating that can be.

This sounds like it could be a compatibility or software-related issue with the AirPlay connection. Make sure your TV and phone has the latest firmware updates, and restart both devices.

If the problem persists after trying these steps, it's best to contact our official support team. They can provide more in-depth troubleshooting and, if necessary, look into whether a repair or replacement is needed.

You can find their contact information here:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for your patience, and we hope you can get this resolved quickly.

Sincerely,
Jenn | Sony North America.