Customer Ratings & Reviews
- Model:
- XR55A80L
- SKU:
- 6543909
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the TV's picture quality, especially the crystal clear OLED quality and satisfying black levels. Many also appreciate the easy setup, sufficient brightness, and the sound system that adapts to the room. However, there are some negative comments about the remote control's functionality.
This summary was generated by AI based on customer reviews.
Sony A80L
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television to this point is working well and have no issues. Getting the TV on the other hand ended up being a challenge. I had a representative at one store tell me it was complete so I purchased it based on his recommendation and the information he provided. When I got to the store to pick it up however the item was not complete.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelU, Thank you for sharing your experience with us. While we're glad to hear that your TV works fine, we're sad to hear about the trouble you've had during your purchase. That is definitely not what we wanted you to go through, Regardless, we're glad you are all set. Enjoy and let us know if you need further assistance. Thanks for choosing Sony. -Craig
- Pros mentioned:Picture quality
Horrible navigation experience!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV is the 80J model, great picture, horrible navigation experience! Sony must have used a 1995 processor to save money! Makes me sick every time I turn it on. Press a button on the remote and wait, oh boy! Never buy a Sony again for this kind of money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Copier11,
Thank you for your review. While we're glad to hear about your satisfaction with the amazing picture quality of your Sony TV, we're really sorry if you're experiencing some issues. This is definitely not the news we'd like to hear from you. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your TV's firmware to the latest version. Software update enhances the TV's functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/downloads
You may also try the steps provided on this article to refresh the content of the TV:
https://www.sony.com/electronics/support/articles/00159487
Should you need more assistance or information with our product, please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Picture quality
A80J Failed after less than three years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 55 a80 j that started having a line then started shutting off and showing a power board code. the tv is less than three years old and Sony has no interest in paying to have it fixed or replacing it after one year warranty. This shows the company is extremely anti consumer, and doesn't stand behind their product. If you don't mind buying a new tv every t and a half years...it has a nice picture before it fails.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewP,
Thank you for your time writing this review. We're sorry to hear what happened on your A80J TV. This does not happen often and definitely not the experience we want you to have. Your needs and satisfaction with our product is our top priority. We'd like to review your file and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Case number
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Never again. Overpriced paperweight.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Lasted 2 years and its a paperweight. Struggled the entire first year to connect at all to the sony sound system and couldn’t even display HDR on a PS5. A year later they patched it to fix that and then the tvs panel dies. TWO YEARS OF LIFE?!?!? Sony doesn’t do panel repairs and doesnt sell replacement panels. A 77” paperweight on the wall I paid $1500/yr to be blessed with. Never. Again. Spent 3 hours working through their customer support to be told “unplug and then plug it back in and try to turn it on“ 5 different times though 3 different people. Corporate garbage getting pumped out to last just passed warranty coverage, and isnt even worth the cost of the materials. Never had less than 5 years of life with 0 issues with a Samsung. Exceedingly disappointed about every aspect of this tv, and its total lack of ability to function beyond a truly minimal level with any other Sony device.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cretius, We are sorry to hear about what happened to your Sony TV. We would like to make sure that you are getting assistance for your Sony TV.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:
Regards,
Carl
New TV purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase! The graphics on this tv is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Avoid SONY and Avoid something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought 2 TVs in the last 3 years. The first TV.... within a year a white line popped up along the bottom. I am not a warranty person because... it never helps. Instead of trying to fix. I figured I got a lemon, it happens. I bought a 2nd SONY TV...... this one. It's been a year and a half. This thing is completely RIP. No Power. No Help. I ask geek squad/Best Buy. Can you come out and fix these things? They want.... 130 bucks to come out... for each TV... I'm speechless. Went and got a Samsung, from another store. Nothing else needs to be said. I'm out. For ever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MiltonD,
Thank you for reaching out and sharing your experience. We're truly sorry to hear about the issues you’ve faced with your Sony TVs. We completely understand your frustration, especially after investing in two TVs and encountering problems with both. This is definitely not the experience we want for any of our customers, and we deeply apologize for the inconvenience.
We’d love the opportunity to look into this further and see how we can assist, please email us at [email protected] .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information about your experience with the BRAVIA XR A80L
I know this has been a disappointing experience, but we value your feedback and sincerely hope to restore your trust in Sony.
Sincerely,
Maria
Sony Upgrade Froze the TV Screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony had a software upgrade. The tv stopped working. Of course it was at night. I unplugged the TV and it finally started working. Very annoying. I hate smart tvs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LoriM, We are sorry to hear about what happened to your Sony TV. We would like to make sure that you are able to get the best experience out of your Sony TV. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Connectivity
No VVR for xbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have bought this tv, but they alienated Xbox owners with the lack of vvr unless you have PlayStation. Oh well, bought a LG C3 instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jmac74,
Thank you for telling us about your experience with our BRAVIA A80L. We apologize you've been running into difficulty setting your TV to allow VRR to work for Xbox. Your feedback is extremely important to us and is very much appreciated. This TV features 4K at 120Hz signal format, VRR, and ALLM via HDMI inputs 3 & 4. In addition to selecting the Refresh rate to 120Hz, we recommend to make sure to enable VRR on your console as well.
When connecting a video game console that supports 4K 120Hz and VRR, we also recommend to make sure to connect the external device (Xbox) to HDMI input 3 or 4 and use the HDMI cable included with the game console, or an Ultra High Speed HDMI™ Cable.
Additional information:
To maximize the performance of your TV and video game console, you can set the [HDMI signal format] and select the optimal format for your video game console:
• If you connect a video game console that supports 4K 120 Hz video output, set to [Enhanced format (4K120, 8K)].
• If you connect a video game console that supports VRR, set to [Enhanced format (VRR)].
We could've walked you through with some troubleshooting and offer assistance with our product.
In any case that you need our assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We hope you will consider Sony again in a future purchase.
Thank you for the feedback.
Sincerely,
Jess
Don’t last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good tv until it refused to power on anymore after 3 years and lite use disappointed be sure to get warranty or sell it before it dies
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ricco37, We're sorry to hear about your TV. This is definitely not the experience we wanted you to have. Several conditions may cause a power issue that prevents your TV from turning on. Let's try to isolate and resolve this issue by following the troubleshooting steps below:
Press the power switch on the TV to see if the TV turns on.
Check your TV power cord (and AC adapter for some models) to ensure they're not loose or disconnected.
If the TV still does not turn on, try plugging the TV to other outlet.
If the steps above didn't resolve your concern, we recommend reaching out to an authorized service center to diagnose the TV. Regards, -Craig
Big Mistake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a lower number I would. I paid 1700.00 for a tv that is now junk. Geek squad said it can't be fixed . It is just past warranty period so I'm flat out of luck.
No, I would not recommend this to a friendNice while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased May 2022, landfill vs $800+ repair November 2023.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jean, We are sorry to hear about what happened to your Sony TV. We would like to know more about the issue for us to understand the situation. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
