Customer Ratings & Reviews

Hello Devin,

Thank you for choosing Sony!

We couldn’t be happier to hear that you are enjoying your K55XR8B TV and that it has exceeded your expectations in quality, design, and performance. It’s wonderful to know the picture, color, and user interface are enhancing your entertainment experience, especially with your PS5 and Blu-rays. Your enthusiasm truly motivates us to continue delivering premium products that bring enjoyment to our customers.

Best regards,
-Fred

Thank you for the fantastic review, BlancaV!

We are absolutely thrilled to hear that the color on your K-55XR8B is brilliant and vibrant. It's also great to know that you're finding the Google TV interface easy to navigate—we designed it to be as intuitive as possible so you can spend less time searching and more time enjoying that beautiful OLED display.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Jacob!

We are absolutely thrilled to hear that you are enjoying the great picture, the impressive factory sound, and the easy user interface of your K-55XR8B television. It's incredibly rewarding to know that the overall viewing experience is exceeding your expectations.

We also genuinely appreciate your detailed feedback regarding the remote control and your specific comment about the lack of backlighting compared to other Sony models. Your feedback highlights an important feature for our users, and we value your input on the accessories provided with our products. We are pleased to hear that your solution—purchasing a replacement remote with backlighting—resolved the issue and is working exactly as expected!

Thank you again for your strong recommendation and for choosing Sony for your home entertainment needs.

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, Gregory!

We are absolutely thrilled to hear that you love your new K-55XR8B television! It's rewarding to know that you are enjoying the great picture quality and the flexibility provided by the many different viewing/listening settings.

We are also pleased that the setup process was very easy and that you had no trouble adding your favorite apps.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your feedback, TonyH!

We are absolutely thrilled to hear that the colors on your K-55XR8B TV are "AMAZINGGGG" and that the screen is inspiring you to recommend an OLED television to others!

Delivering perfect blacks and rich, vibrant color detail is a core strength of OLED technology, and we are delighted that the picture quality is meeting—and exceeding—your expectations.

We also appreciate your honest comment regarding the brightness. While we continuously strive to optimize the screen's luminance for most viewing environments, your feedback is valuable as we work on future display enhancements.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JONASR,

We are thrilled to hear that your first Sony TV upgrade has been such a rewarding experience! It is fantastic to know that the picture quality on the BRAVIA XR8B has impressed you, and we are especially glad you’re enjoying the seamless integration with your PS5. Features like Auto HDR Tone Mapping and Auto Genre Picture Mode are designed specifically to make gaming on a BRAVIA feel like a perfect match.

Thank you for choosing Sony and welcome to the family!

Regards,
Dominick

Hi ZJ10,

It brings us great joy to hear that you found the setup for your Sony BRAVIA XR8B easy and are loving the crystal clear picture and great sound! We truly appreciate you recommending it to others looking for a smart TV. Providing a seamless, high-quality experience is always our top goal. Enjoy the stunning entertainment!

Thank you for choosing Sony!

Regards,
Dominick

Hi SalvatoreR,

We're delighted to hear that you found the picture quality of your BRAVIA XR8B OLED to be perfect, that the size is ideal, and that the delivery process was very easy!

Thanks for choosing Sony.

Best regards, Eliab

Hi AnnetteE,

We're glad to hear your BRAVIA XR8B is performing well now! If the audio issue returns, we recommend checking for a software update or performing a quick power reset by unplugging the TV for 60 seconds to clear any temporary glitches.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Kathleen,

We are delighted to hear that the XR8B has easily exceeded your expectations! It is wonderful to know that the combination of a sharp picture, vibrant color, and quality sound has provided a viewing experience that you feel can't be beaten.

Thank you for choosing Sony!

Best regards,
Dominick

Hi BobM,

We're delighted to hear that your Sony BRAVIA TV has impressed you with its crisp colors and truly accurate, deep blacks. Thank you so much for giving it a wonderful 5-star rating and for sharing your appreciation of its full-screen speaker and immersive sound projection—those features really bring every scene to life.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Hi GilbertR,

Thank you for this incredible feedback! It's so special to hear from someone who has been with Sony since the Trinitron era. We're thrilled that your first OLED, the BRAVIA XR8B, has lived up to the hype and that you're seeing the difference with Dolby Vision. We truly appreciate your loyalty and are so happy you're excited about your new TV.

Thank you for being part of the Sony family!

Regards,
Dominick

Hi laurde,

That's fantastic to hear you're enjoying the excellent picture quality and value of your new BRAVIA XR8B OLED! We strive to offer a solid OLED experience that makes movies and shows come to life.

Thanks for choosing Sony.
Best regards,
Eliab

Hi DebraB!
It is most rewarding to hear that your new TV is delivering such a beautiful picture. We love that you’ve paired it with a soundbar to get the full effect!

The K-55XR8B features a stunning OLED panel that produces pure blacks and vibrant colors for a lifelike image. It also uses Acoustic Surface Audio+, where the screen itself acts as the speaker, ensuring the sound perfectly follows the action on the display.

Thanks for selecting Sony!
Warm regards,
Estefany

Hi GuyL,

We are very glad to hear that you are so impressed with your new TV and that our technical support team provided such a positive experience! It is wonderful to know that you are recommending us to your friends and family. The BRAVIA XR8B is specifically designed to bring an elevated design, pristine OLED picture, and cinematic sound to your home, making it the perfect addition to your living space.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Hello BrickandmortarCustomer,

Thank you for choosing Sony!

We’re honored to hear that you’re enjoying the exceptional picture quality of your K55XR8B TV and appreciate the advanced ATSC 3.0 "NexGen" tuner feature. Your feedback about the spacer screws is valuable, and we’ll keep it in mind to improve the overall experience. Thank you for sharing your thoughtful review!

Best regards,
-Fred

Hi RichardF,

We could not be more pleased to hear that the BRAVIA XR8B is a fantastic value and a perfect fit for your bedroom! It's wonderful that the picture is astonishing and that the Google operating system made it easy to set up and access all your favorite streaming services. Thank you for your review and for choosing Sony!

Best regards,
Dominick

Hello NixonL,

Thank you for choosing Sony.

We are so glad to hear that you are overall very happy with your K55XR8B TV. We sincerely apologize for the frustration caused by the brightness levels, as we want your viewing experience to be perfect.

To help optimize your picture quality, we recommend adjusting the settings using the steps found in our official guide: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html

If the display still seems unusually dim after these adjustments, we would like to investigate this further to ensure your hardware is performing exactly as it should. Please reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

Hi sadiegrant44!
Thanks so much for sharing your feedback with us about your K-55XR8B!.

It brings us great satisfaction to hear that the image quality and ease of use are making such a positive impact on your viewing experience. We are especially happy to know that the brightness allows you to enjoy your favorite content during the day without having to close the curtains!

Thank you for selecting Sony!
Best regards,
Estefany

Hi EnriquezS,

What a great summary! We're delighted to hear that you are impressed with the BRAVIA XR8B OLED's picture quality, clarity, and the quick app loading. It’s also wonderful that setting up the Theater 8 system was easy for you.

Thanks for choosing Sony.

Best regards,
Eliab