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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1017 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers highly value the integration of Apple CarPlay and Android Auto, praising its seamless functionality and convenience. They also appreciate the significant improvement in sound quality and the ease of installation, with many customers commending the professional installation services provided. While some users have concerns about screen visibility, particularly in bright sunlight, the overall positive feedback highlights the product's strengths and its ability to meet the needs and expectations of customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,017 reviews
  • Pros mentioned:
    Apple carplay
    Cons mentioned:
    Screen visibility

    Rated 4 out of 5 stars

    Very Good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got to say, my opinion on Sony radios has changed. I normally go for Kenwood or Pioneer radios and my last car had a Kenwood but with the current shortages and price spikes, I was going to be paying a hefty amount for a Kenwood or Pioneer. So I sprung for this Sony radio not only because the price was good, but it was also in stock which was already a difficult situation. When I recieved the radio, to my surpise the build quality is out of the park for the price tag, it's built very very well and feels very premium. I do have small complaints which I'll list. Pros, Very well built radio for the price and the EQ settings are well laid out, I own Sony XM4 headphones so I'm not surprised at the great EQ settings. Apple Carplay connects with no problem for me and I was also able to mount it in my truck with the OEM brackets and no other extra trim kits. Bluetooth connects very fast, even faster then my Kenwoods and I appreciate that. Cons, My biggest complaint that keeps this radio from getting 5 stars from me is the display, god it's just mid, I appreciate Sony making it non reflective however there are no adjustments for the brightness when in the non-dim setting (headlights off). On a sunny day and wearing sunglasses, this radio is very difficult to see. On my Kenwoods, I could rearrange the icons but these radios have them locked in place. I have to scroll to the next page if I want to access the settings meanwhile SiriusXM which I don't use is taking up space on the first page. Wallpapers are also limited and it's picky about the USB drive you use to load in custom ones. Apple Carplay can also become a little laggy when you're on a phone call. It never disconnects but it can get slow. Theres also no quick toggle to turn the dimmer on or off, sometimes I drive with the headlights on due to rain and the display is already difficult to see but with the dimmer on during the day just makes it impossible. Overall, I'm still happy with this radio. The value is great for what you recieve, just make sure it works for you in the store before you buy.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Price

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $299, this is an incredible upgrade to my 2004 F250. I added a backup camera and wired it to switch to the backup camera as soon as shifter is put in Reverse. (Pink & Black wire on main fuse panel in dash) Android Auto is awesome, can listen to Spotify and navigate via Google maps without touching your phone which is connected via USB and charging simultaneously. What more can you ask for? I'm sure there are way better units out there but I am completely satisfied with this one for the price! BTW, if you are installing yourself in a 2004 or similar Super Duty, the BB computer system specs the wrong Metra install kit. You need the 95-5817. And, for my truck, I needed a backup camera extension cord on a crew cab short bed.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Installation, Sound quality

    Rated 4 out of 5 stars

    A Good Addition to your car

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Somy XAV-3250 is amazing. Very easy to install and elevates your older car to make it feel newer. The regular sony interface moves swiftly however the carplay lags a bit behind. Its still usable though. The microphone that comes with this system sounds clear and doesnt make static noise on the other line. The sound is incredible on this. It can go up to 50 max. The buttons work properly and dont mess up even when pressed multiple times. Grab this item if its on sale because its absolutely worth it. When you turn on the car bluetooth automatically connects. You might need a flushmount adpater for carplay since the carplay usb is quite a bit short.It comes with a 1 year warranty and your serial number is lovated on the stereos metal part. Been using it for 2 weeks and i can say its very nice. I would definitely purchase it if you are thinking about it. Trustedbrand with good reviews.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Price, Sound quality

    Rated 4 out of 5 stars

    Perfect addition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and got the free install at Best Buy. I drive a 2011 Nissan rogue. Made my stock speakers sound 10x better and am purchasing upgrades soon. Android Auto works well, and i allready updated the firmware ( super easy ). Best Buy did a great job on install. For price, features , and FREE install u cant go wrong

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Excellent Radio

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Radio. Love the physical buttons at the bottom of the radio. Andriod auto and apple car play work perfect and sound out of this radio is excellent. Radio does not scratch and holds up well over time unlike other radios from other manufactures. Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, RSMetalworks! It's great to hear you appreciate the physical buttons, and that both Android Auto and Apple CarPlay function flawlessly. The sound quality and durability you've experienced are excellent points, especially when compared to other brands. Your willingness to purchase it again is a strong endorsement. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 3 out of 5 stars

    WIRED AA/CP With Simple UI/Settings

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head unit is NOT wireless AA or CP and while searching online for product support, what I got instead was that this deck is apparently a European model. Now that stuff is out of the way, the XAVAX3250 does not suck. It is far superior than the paperweights Boss is putting out and the sound quality is just a little better than a comparably priced JVC. Which is crazy to me since JVC is Kenwood and Kenwood is about as good as it gets. Crazier still is that Sony has achieved this with about 4% of the audio tweeks offered by JVC, with a rudimentary graphic 10 band equalizer (+-6db with Sub +-10db), bass improvement settings of off, 1 or 2 and that's it. I'm in the, "give me as many knobs and settings or curves but preferably all of the above," camp so my first thought when I saw the anemic amount of settings, was if I had saved the packaging for the mounting screws because I was going to return yet another deck to Best Buy. All things considered, I think I'm keeping this slimmed down and straight to the point deck with better than average sound quality. Though there's no "appropriation of stage acoustics", the Android Auto works exactly as intended: quick to start up, plays music and provides the geographically handicapped lines to follow when lost. Again. The XAVAX3250's simplicity is kinda endearing and it's nice not having so many menu's of settings upon settings and a settings menu that takes you to the place that tells you how to get to the settings. I miss the settings and it's only been twelve hours but I think a quick meeting and perhaps coffee with my sponsor, I'll be back in a sans settings state of mind. A serene, happy place where I will have all but forgotten the subdued nuance of changing the mid frequency by tenths.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Price, Sound quality

    Rated 5 out of 5 stars

    Radio system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality works great easy to install and not expensive!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricL, Thanks for the 5-star rating! We're glad you like your new car head unit. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Screen visibility

    Rated 4 out of 5 stars

    Nice entry apple CarPlay unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wanted a nice unit with apple CarPlay and this does that nicely for the money. Sounds great in my Expedition that is factory amplified. Only complaint is I would like to have custom wallpaper but haven’t been able to load any. The manual and online all say you can with this unit from a flash drive. Not sure why they won’t load.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Lexus Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace the factory stereo in my 2004 Lexus ES330. Huge sound quality improvement. Self installed in an afternoon with the less expensive module harness than the one Best Buy suggests because I dont have steering wheel controls. Ask for it at the installation bay. They will have to order the dash replacement kit for our make and model so order ahead of time or call other car audio shops if you cant wait. The sound is excellent. Makes these 18 year old factory speakers and subwoofer thump and gives modern features like GPS, back up camera, bluetooth and the clearest handsfree calling microphone. The EQ gives enough range to tune each speaker for their optimal sound. Self Install was a learning experience. Wiring the module is as easy as matching the wire color the instructions tell you to on the Sony harness. White to White, Blue with White stripe to, you get it and all the wires were there and matched. Just strip a small bit of the wire end, twist and electrical tape it. For the mounting brackest, use the top long slits and the Nissan holes straight across under the Toyota holes. I fished the USB cable into the glove box with help through an upper right gap and into the gove box. For the mic I dropped it down the back of the dash and out by the pop out ashtray. I double sided tape mounted it right next to the Auto air control.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Price

    Rated 5 out of 5 stars

    Setup is almost plug and play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio was on sale when I purchased it, as I recently went into a 2007 Chevy Truck. I could not stand the OEM radio for one minute and within 24 hours of getting the truck- I made this online in store pickup order. I did a lot of research within that day and determined based on the reviews, videos and price point that this would do the job— and it has - over a month later!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great receiver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit! Fit's in my 2011 Prius great. Android Auto works seamlessly, sounds great, screen resolution excellent. Works flawlessly with steering wheel controls and back up camera. Nothing negative at all to say about this unit.

    I would recommend this to a friend
  • Cons mentioned:
    Screen visibility

    Rated 4 out of 5 stars

    Use a wireless adapter for android auto

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto tech at best buy did walked me through what was needed for the installation and did a great job on the install itself. No complaints with the installation portion. I use a wireless adapter for android auto which works great, I just get in my car and it automatically loads up android auto without me doing anything. The screen in the daytime is a little dim, but for quick glances at maps it has not been an issue. Swiping on the screen in android auto I will usually need to try twice for a swipe to register. 1 thing I noticed I would prefer is a knob for volume rather than buttons. (Honda Civic 2011)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great unit for the $

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just installed this myself last night. I am pleased in the sound quality. This unit made my JL audio c2 650’s come to life! Dont ever settle for less by keeping your stock head unit! The backup camera actually LOST quality conpared to my stock headunit. That doesnt make sense to me since the backup camera is the same. The sony headunit has a much higher resolution screen. My camera looks grainy with this new head unit. I bought my wiring harness from crutchfield. Maybe thats the culprit to bad image quality.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great deal sounds awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough power to sound great. Nice display. Car play works well. Cheapest I could find with car play. Hooked up a back up cam to it and it works great. The geek squad did a fantastic install for me

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Sound quality

    Rated 5 out of 5 stars

    Great Car Radio System.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my receiver, had it installed by Best Buy and they did an amazing job. Super easy to use, great sound. Only issue as others have mentioned is the glare and lack of option to adjust screen brightness.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Perfect Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thrilled with the GeekSquad installation and the radio itself is amazing! The touch response is fast throughout the operating system as well as CarPlay (yet to try Android Auto).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamT, Thank you for the 5-star rating! We're glad that you are happy with your new media player. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Works great and convenient to use Car play.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works great and BestBuy team are experts to recommend the required parts and configure to make the existing steering wheel controls works with the radio. Initially when the order is placed online, the website didnot show up the additional components like Universal Analog Steering Wheel Interface that is mandatory to work with the factory steering controls. I had to make multiple appointments to make the steering wheel controls works due to limited slots available which is expected as the installation is free which otherwise would have to spend 10's or 100's of dollars with outside car audio installation stores. So worth spending time and understand the product and work with the Geeksquad team to get your expectations met. Finally im happy as its just one week old on my Toyota Camry 2016 and got rid of all those phone mounts to hook the phone for maps navigation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great car stereo replacement for older vehicle!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this stereo as a replacement for an older model vehicle with an outdated stereo. This Sony is perfect, bringing Apple CarPlay and a backup camera to an older vehicle. Very easy to use and was easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    I highly recommend this radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best radio i have ever bought its user friendly sounds amazing and installed nice i love this and would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greatest Experience Ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that installed the Radio was AMAZING. He payed close attention to details and truly gave me the greatest experience when I got my radio installed. So much so that I got another one for him to install in my wife’s car. He gave me the greatest experience ever, and if I even need to get a radio install in my cars in the future you can rest assure that I will be going straight to Best Buy!

    I would recommend this to a friend
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