Customer Ratings & Reviews
- Model:
- K65XR50
- SKU:
- 6623848
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the 65" Class BRAVIA 5 Mini LED 4K UHD Smart Google TV (2025)'s picture quality, describing it as superb. The TV's brightness is also a positive point for some users. Additionally, some customers feel the size of the TV is ideal for their living space.
This summary was generated by AI based on customer reviews.
TV purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the TV I wanted but could not find a sales person to help me. I had to go to the front of the store and beg for help.
I would recommend this to a friendLove Sony!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV!! Replaced an old Bravia and feel like we didn't even get a new TV!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RachelW,
We're glad to hear you're loving your new BRAVIA 5 TV! It's fantastic to know that it provides the same incredible, high-quality experience you've come to expect from Sony.
Thanks for choosing Sony.
Best regards,
Eliab
Decent quality Cant sync w AppleTV and receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality. Can’t sync with Apple TV and a home theatre so they force you to use the native apps and awful remote / ux. I called Sony and they said there is no fix.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fracon,
We apologize for the frustration with your setup. You can absolutely sync your external devices and home theater using BRAVIA Sync (HDMI-CEC), which allows our remote to control your connected equipment; please ensure "BRAVIA Sync control" is enabled under Settings > Channels & Inputs > External inputs. If you continue to have trouble, we recommend refreshing the connection by unplugging the TV and your theater system from power for two minutes, then reconnecting them using a High Speed 48Gbps HDMI cable to ensure the devices can properly communicate.
Thanks for choosing Sony.
Best regards,
Eliab
Disappointed Dont think I got what I paid for
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed techs were good at instalation on wall but thought I was paying for complete setup which only happened on 1 TV. The 56 in they said wasnt finding Sony as a brand, supposedly updat I ng, and left me witj 1 new one I bought that couldnt connect and also the one I brought 32 in.
No, I would not recommend this to a friendGreat tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Bravia TV’s are incredible in quality and long lasting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenS,
We truly appreciate you sharing your positive feedback and are glad to know you're enjoying a long-lasting and incredible viewing experience.
Thanks for choosing Sony.
Best regards,
Eliab
Expected Better Functionality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More disappointed than impressed. Primary complaint is the volume control. There is a major delay between button press and volume level it is very annoying like a super slow computer. Also takes very long to display broadcast digital channel descriptions. My 10 year old Sony TV is much more responsive than this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DougMD,
We are sincerely sorry to hear about your disappointing experience with the responsiveness of your new 65" BRAVIA 5 TV. The significant delay in volume control and slow display of channel descriptions is certainly not the performance you should expect. Please start by performing a power cycle (unplug the TV from the wall for 60 seconds) as this often resolves minor software hiccups. After that, please check to ensure your TV has the latest available software update installed. If the speed issues persist, please contact our support specialists for in-depth troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
New Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had for week now and everything is as expected still learning the google part
I would recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for choosing Sony!
We're honored to hear that your K65XR50 TV is performing well after a week of use. Exploring new features like Google integration can be exciting, and we’re here to support you as you get more familiar with it. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Picture quality
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv and scheduled delivery 13 days out. Received 9 texts evening before, ended up in website loop. Called Geek Squad, recvd 10-12:30 time slot. Next morning rcvd call: your technician is out (HA, day before holiday weekend), next delivery is another 2 weeks out! That is horrible customer service! What we learned over 2 hours on phone: There is zero option to call store or sales agent, you must drive across town and they can’t do anything. We received 3 different excuses from BB and GS. Geek Squad canceled us, but put us at farthest date available - so now 26 days. There is no option of a wait list. Best Buy only uses Geek now. Our only options are: cancel and try to get $$ back (thousands), or wait. We cannot lift/transport/set up ourselves, and are left very frustrated and unhappy with Best Buy and Geek Squad. This review offers place to add photos and describe picture quality: of what?! If you have other options, our advice is stay far away from these companies.
No, I would not recommend this to a friend Not ready yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had the chance to have this television properly installed. Will be glad to review it when that is done. Thank you.
I would recommend this to a friendNot a very Happy Customer YET
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review does not reflect on the sales person in the store or the Geek Sqad that was here yesterday to complete installation of new TV. They did a great job we just were unlucky to get a TV with a problem. So back to the beginning we had to wait 2 weeks for the first appt to set up new tv. That appt was canceled on the day of appt because someone called off and Geek Sqad needed 2 people to do set up. So it had to re scheduled and thats where the problem is. We were put at the bottom of the list and had to wait another 2 wks before they could do set up. When an appointment is canceled at last minute due to your problem w/ the appt we add should have been moved to the top of the list not have to wait another 2 weeks. Then when they came for installation there is a problem w/ the TV. Not their faul, but then we were called with another appt date over 2 weeks away. Again now we waited fir a month to get the TV and the soonest you could get us another app was 10-18. So so now were heading close to 2 months just to get our tv installed. We again should have been moved to the top of the list. Then there is the Haul away you should never schedule haul away prior to the installation unless the customer tells you this is ok. Yesterday the haul away people came before the installation team. We told them until we knew everything went well with the install that they could not take the tv we were watching. And as it ended up there was a problem with the new tv but they left the new for us to watch and the install team did take the old tv withthem when they left. My point here is the haul away appts should not be scheduled prior to the install appts. Since the haul away people did not haul away our old tv i feel we should be credited the haul away charge. Once everthing is said and done we will have waited almost 2 months for our new tv and i would like to talk to someone about this situation once everything has been completed.oh by the way i was sent this original request a couple days after we purchased the tv. There is no way a person can respond to these request that soon. You need to wait until after all work is completed. I also would like to tell you the i did appreciate getting 11 emails yesterday and couple calls. It should not have taken 11 emails and the phone calls to get this rescheduled. I still cant answer below questions because we dont have the replacement yet.
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture looked good in the store. We've worked hard to try and get a great, crisp, clear picture, all to no avail. The people on the screen look flat. Also, the sound is horrible. You have to really turn up the volume to hear it. It has to be at 17. In my older Sony Bravia it's only at 8 or 9. The older Sonly has a better picture. I wanted another Sony to replace the Samsung, whose picture was going out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tazy,
We are sorry to hear you are having a frustrating experience with the picture quality and audio volume on your new 65" BRAVIA 5, especially after having such a positive experience with your older Sony model. For the picture, we recommend changing the Picture Mode from its current setting (likely Standard or Vivid) to Custom or Professional in the settings menu, as these modes are designed for the most natural, non-processed image which should remove the 'flat' look. Regarding the low volume, please check the Sound Settings and ensure the Volume Offset is set to the maximum value, and try performing a power cycle (unplugging the TV for 60 seconds) to clear any temporary software issues. If these steps do not resolve the issues, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US for a detailed setup walk-through.
Thanks for choosing Sony.
Best regards,
Eliab
No tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not got it yet still waiting for install supposed to be the last week
No, I would not recommend this to a friendWay too dark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is too dark. Can’t adjust the brightness. Didn’t like the interface either
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MarcosS.
We are very sorry to hear that you are experiencing issues with your K-65XR50 television being too dark and that the picture adjustments are not meeting your needs. We certainly want you to get the vibrant, beautiful picture quality this TV is known for.
We would recommend checking a few key settings, as they might be affecting the overall brightness:
Picture Mode: Ensure the TV is not set to a "Cinema" or "Custom" mode that might prioritize a dimmer, cinematic look. Try switching to "Standard" or "Vivid" to see an immediate boost in brightness.
Light Sensor/Eco Settings: Check the Ambient Light Sensor (or Eco settings) under Picture or Power settings and make sure it is turned off. When on, this sensor automatically lowers the brightness based on the room light, which can make the screen appear too dark.
We also regret that you didn't like the interface. We constantly work to improve the user experience, and your feedback has been noted by our design team.
If the picture issue persists after checking the settings above, please reach out to our support team directly. We are happy to help troubleshoot the brightness controls for you.
Thanks for choosing Sony.
Best regards, Gus, Sony Social Media Team
My 300 tv was better than this behemoth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I can say was good on this tv was the sound. Dull dim color even after adjusting every setting. So heavy it bent my tv stand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, TraceyT.
We are truly sorry to hear that your experience with the K-65XR50 has been disappointing, especially regarding the dull, dim color even after adjusting the settings. We apologize that this product has not delivered the vibrant picture quality you expect from Sony, and we are glad to hear the sound, at least, was satisfactory.
We understand your serious concern about the TV's weight straining your stand, and we recommend always confirming the stand's load rating meets the TV's weight specifications.
We want to help you achieve the premium picture quality you paid for. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through specific troubleshooting steps, such as checking settings or performing a factory reset.
We take your satisfaction seriously and appreciate you bringing this to our attention.
Best regards, Gus, Sony Social Media Team
Will not turn on.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was bought 13 days ago and will not turn on. I do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KimberlyG,
We sincerely apologize for the frustration of having your new BRAVIA 5 TV stop turning on so soon after purchase, and we understand why you would be discouraged. Since the TV is not powering up, the best first step is to perform a power cycle: please unplug the TV from the wall outlet for at least two minutes, then plug it back in and try turning it on with the power button on the TV itself (not the remote) as a temporary issue might be resolved with a simple reset.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support
- Pros mentioned:Picture quality
tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv picture looks very good and clear best tv out there
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, BillE.
We are so pleased to hear that you love your new K65XR50 television and that you are enjoying the very good and clear picture. It's truly rewarding to know that you feel it's the best TV out there, as we designed it to provide a premium and immersive viewing experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony 65" Class BRAVIA 5 Mini LED 4K UHD Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color and easy setup. I would buy this TV again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi md2026,
We are thrilled to hear that you're enjoying the great color and easy setup of your new BRAVIA 5! Thank you for your recommendation and for choosing Sony.
Best regards,
Eliab