Customer Ratings & Reviews

Hi probowler, Great! We're glad you like the incredible picture quality and ease of use of your Sony BRAVIA 8. Thanks for choosing Sony! -Sam

Hello CressO,

Thank you for bringing this to our attention. We're genuinely sorry to hear about the disappointment you experienced with the delivery and setup of your new BRAVIA 8.

We are so glad you were ultimately able to get your new TV set up, and we hope that the stunning picture quality and features of the BRAVIA 8 will make up for the initial frustration. You'll find that it comes with a wide variety of popular streaming apps pre-installed and available to download from the Google Play Store, so you shouldn't need a separate streaming stick to access your favorite content. However, if you ever feel the need for an even wider selection of apps, different user interface, a separate streaming device can sometimes offer those benefits.

If you have any further questions or concerns about your new TV, please do not hesitate to reach out to our Sony Support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi PedroS,

That's excellent feedback! We are delighted you are enjoying the great picture quality, slim design, and seamless integration with Google on your 65" BRAVIA 8 OLED TV.

Thanks for choosing Sony.

Best regards, Eliab

Hi officejet, Thank you for your review of the Sony BRAVIA 8 TV! It's wonderful to hear that you're enjoying the picture quality, with excellent contrast and vibrant, accurate colors. Sounds like you've made a wonderful choice for your viewing pleasure! Thanks for choosing Sony! -Jess

Hi DanC,

Thank you for your feedback! We're thrilled to hear you're enjoying the amazing picture quality of your Sony BRAVIA 8. Thank you for choosing Sony, and enjoy your BRAVIA experience! -Maria

Hi Adapter,

Thank you so much for the wonderful 5-star review! We're thrilled to hear that the BRAVIA 8 exceeded your expectations and delivered on your desire for a larger TV with great sound and picture.

It's wonderful to know that you find the picture "phenomenal" and the sound "like no other." We designed the BRAVIA 8 to deliver an unparalleled viewing and audio experience, and your feedback lets us know we've succeeded.

Thank you for choosing Sony!

Best regards,
Dominick

Hi SusanT, We're thrilled to hear you love your Sony BRAVIA 8! It's fantastic that the picture quality and ease of use have impressed you. Thank you for purchasing the 65" BRAVIA 8 and for choosing Sony! -Jess

Hello Milo,

Thank you for choosing Sony!

It’s a true pleasure to hear that you’re very happy with your K65XR80 TV and that the installation process was easy. Your positive experience means a lot to us, and we’re glad the TV is delivering well for you. Thank you for sharing your feedback!

Best regards,
-Fred

Hi VictorC,

Thanks for posting your great experience!

We're thrilled to hear that you're enjoying your new BRAVIA 8 TV. We also truly appreciate you sharing your positive experience with the salesman.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for your review, Deborahbommersbach!

We are so happy to hear that you are really loving your new K-65XR80 television! While we strive to make our technology as intuitive as possible, we understand that getting to know all the premium features and settings of a high-performance TV like the Bravia 8 can take a little bit of time.

If you ever have questions about any specific features or need help optimizing your settings, please feel free to explore our support resources or reach out to us directly.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi REP1, Amazing! We're happy to hear you like the great picture quality and good to know that it looks beautiful especially when watching 4K channels from your cable box. Thanks for choosing Sony! -Sam

Hi StevenH, Thank you for sharing your thoughts about your BRAVIA 8 TV, soundbar, and speakers. We're delighted to hear that you're enjoying them! It’s wonderful to know that the combination is working seamlessly for you. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi CodyB,

We are very glad to hear that you are enjoying your new BRAVIA 8. Regarding the brightness, you can easily customize your picture settings to achieve a brighter display by following the steps in our guide here: https://www.sony.com/electronics/support/articles/00190409.

Additionally, we would like to reassure you that the clicking sound you hear when the TV is powered off is normal and is not a malfunction. These sounds occur when internal parts expand or contract slightly due to temperature changes in the room or the TV itself.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi vicj, Great! We're delighted to hear you’re loving the contrast and clarity on your BRAVIA 8, and that the sound stands out above the rest! It’s fantastic to know it’s exceeding your expectations. Thanks for sharing your amazing feedback and for choosing Sony! -Jess

Hello Televisions,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the fantastic picture and sound of your K65XR80 TV! It’s wonderful to know that our selling staff could provide helpful guidance in choosing the perfect TV for you. Your positive experience means a lot to us, and we’re grateful for the opportunity to assist you in enhancing your viewing experience. Thank you for sharing your feedback!

Best regards,
-Fred

Hello Sheriff2015,

Thank you for choosing Sony!

We're excited to hear that your K65XR80 TV delivers great color and clear visibility from across the room. It’s wonderful to know it’s enhancing your viewing experience, and we truly appreciate you sharing your feedback with us!

Best regards,
-Fred

Hi CarolynC, thanks for your review.

We apologize for the dissatisfaction you've experienced with the Sony k65xr80 TV. We take feedback very seriously as it helps us improve our products and services.

Quality Concerns
The Sony k65xr80 is designed to provide high-quality visual and audio experiences, leveraging advanced display technologies and smart features. However, we understand that individual preferences and comparisons with other brands, like Samsung's QLED series, can affect how the performance is perceived. We aim to continuously improve and innovate our product lines based on user feedback.

User-Friendliness
Regarding the comments on user-friendliness, the k65xr80 model features an intuitive interface through the Google TV platform, providing access to a wide range of apps and services. If the setup process seemed cumbersome, we recommend consulting the [Help Guide](https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html) for step-by-step instructions to make the installation and usage smoother. We are committed to making our TVs as user-friendly as possible and continuously work on updates to enhance the user experience.

Wi-Fi Connectivity Issues
Wi-Fi connectivity issues can be frustrating. Here are some troubleshooting steps that may help improve the Wi-Fi performance on your Sony TV:
- Restart the TV and Router: Performing a power cycle can often resolve connectivity issues. Unplug the TV and router for a couple of minutes and then plug them back in.
- Check Network Settings: Ensure your TV is connected to the correct network and that the signal strength is adequate. Move your router closer if possible.
- Software Updates: Make sure your TV's software is up to date, as updates can enhance performance and resolve bugs.
- Interference: Ensure that other wireless devices or physical obstacles are not causing interference. Devices like microwave ovens and cordless phones can impact Wi-Fi performance.

We hope these suggestions will help improve your experience with the k65xr80. If problems persist, please contact us at [email protected], providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further.

We appreciate your previous support and hope we can restore your confidence in Sony.

Kindly,
Gus

Hi DebraY, Congratulations on your purchase! We're glad that your Sony BRAVIA 8 TV and its picture, sound, and overall quality meets your expectations. Thank you for choosing Sony! Enjoy! -Maria

Hello Julian,

Thank you for choosing Sony!

We're thrilled to learn that the Best Buy sales representative provided you with outstanding service! It's fantastic to hear that he took the time to patiently address all your questions and offered a balanced view of the pros and cons without pressuring you into a decision. We're delighted that you found the ideal K65XR80 TV!

Best regards,
-Fred

Hi JermaineM, We appreciate the positive feedback and we're glad to hear that you love the outstanding picture and sound quality of the TV. Good to know you are having an enjoyable watching experience with this TV. Thank you for purchasing the 65" BRAVIA 8! Have a great day! -Jess