Customer Ratings & Reviews

Hi DavidL, Thank you for your wonderful review of the Sony BRAVIA 8 TV! We're glad you love it and scored it on sale! The XR processor truly enhances picture quality, making it worth every penny. We're glad Sony products continue to impress you! Enjoy your amazing TV and thanks for choosing Sony! -Jess

Hi, TracyS,

Thanks for the review and the 5-stars rating! We are glad to hear that your BRAVIA TV is delivering as promised. Including Sony's XR Processor, that intelligently enhances every scene in real-time boosting color, contrast, and clarity. It is also great to hear about your Sony Setup, including the Sony Soundbar there; We greatly appreciate the preference!

Thank you for choosing Sony, have a great day!
-DiegoV

Hi JohnS,

We are thrilled to hear that you are enjoying your 65" BRAVIA 8 OLED TV! It’s fantastic to know that you are loving the excellent clarity, good brightness, and solid sound quality, which together create a premium viewing experience.

Thanks for choosing Sony. Best regards, Eliab

Hi JohnL,

We're delighted to hear that your Sony BRAVIA TV is the best you've ever purchased and that the excellent clear picture stands out for you. Thank you so much for your fantastic 5-star rating—the vivid image quality is truly designed to elevate your viewing experience and it's wonderful knowing it's making a real difference.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.

Hello TomM,

Thank you for this excellent review!

We're so pleased to hear you're happy with your Bravia 8, and it's especially rewarding to hear that the installation went smoothly. We appreciate you taking the time to share your positive experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi KevinH,

Thanks for the great review! We're excited to hear you're enjoying the Sony - BRAVIA 8. The sharp contrast is a direct result of our XR Contrast Booster, and the wide viewing angles ensure a brilliant picture for everyone in the room.

Thank you so much for choosing Sony!

Best regards,
Dominick

Hi Mainereview!
We are excited to hear that you are loving your new BRAVIA 8! It's awesome that the TV's picture and sound are delivering on that great quality.

Thanks for choosing Sony!
Best regards,
Estefany

Hi KyleS,

Thank you for appreciating the exceptional picture quality, vibrant color range, and deep blacks of the Sony BRAVIA 8. It's true, the visual experience is top-notch. However, it's equally important to point out the frustration concerning HDMI audio pass-through and the crackling sound issues you are experiencing.

If you're experiencing the issue while using an external device or audio system, we recommend verify the physical cable connection between the TV and the device, as well as the device settings. To avoid any issues, please make sure that the HDMI cables you are using are rated for "Premium High Speed" and are at least 18 Gbps (or better). Also, cables can get damaged internally, e.g. when bending in sharp angles.

For us to better assist you, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Thank you so much for sharing your experience, OlusholaL! We're thrilled to hear that you received excellent in-store assistance and that the installation and setup of your K65XR80 met your expectations. It's wonderful to know both you and your wife are completely pleased with your new TV. Your satisfaction is our top priority, and your feedback motivates us to continue providing outstanding service and products. If you have any questions in the future or need further assistance, please don't hesitate to reach out.

Thank you for choosing Sony and for your wonderful feedback—it truly motivates us to continue striving for excellence products.

Best regards,
Gus
Sony Social Media Team

Hi Cheesehesd2,
Thank you for your time writing this review. We're sorry to hear some issues that you are encountering with your BRAVIA 8 TV. This is definitely not the news nor experience we want you to have. We understand how frustrating it can be when your viewing experience is interrupted where TV is jumping to an over-the-air channel while audio stays on the HDMI source(movie).

Here are some steps you can try to troubleshoot the issue:
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

Performing a power reset or restart on the TV is always recommended first as it can resolve many issues and doesn't affect saved information.
- Using the supplied remote control: Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
- Turn off the TV. Unplug the television power cord (mains lead) from the electrical outlet. Let the television remain without power for 2 minutes. Plug the power cord (mains lead) back into the electrical outlet.
For reference: https://www.sony.com/electronics/support/articles/00159487

The HDMI-CEC (Consumer Electronics Control) is a HDMI standard that provides control functions between different A/V devices such as TVs, home theater systems, Blu-ray Disc players, and other HDMI devices. In some cases, a conflicting setting might cause the issue. Try disabling HDMI CEC on your TV and connected device.
For reference: https://www.sony.com/electronics/support/articles/00161073

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi naim4250, We're sorry to hear about your experience with the Bravia 8 4K OLED TV. We're sad to hear that you are not impressed with its performance causing you to return it. Our support team could have assisted you with your concerns. We hope that you will still consider our other products in your future purchases. Regards, -Craig

Thank you for your fantastic review, swordfishfl!

We are so pleased to hear how much you are enjoying your K65XR80 television. It is truly rewarding to know that you are happy with the great picture, colors, and details. We designed this TV to provide a premium and immersive viewing experience, and it brings us great satisfaction to know that you've purchased two!

Thank you again for being a Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi AnthonyP,

We're so glad to hear that your Sony BRAVIA TV has been amazing and deeply appreciate your 5-star rating. It's fantastic knowing you’d recommend it to friends and family—the brilliant picture quality and smooth operation truly make the K65XR80 a standout choice for any living room.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Hello MREXCEXPT,

Thank you for your feedback regarding the BRAVIA 8 television. We apologize for the frustration you're experiencing with the mute function. This is certainly not the user experience we intend to provide, and we are going to be more than glad to help you out finding a resolution.

On the meantime, there might be a few troubleshooting steps we can recommend, such as:

1. Restart the TV
You would need to press and hold the power button on the remote control for a few seconds until the option pops out on the TV's screen. After you press restart, and you wait until the TV is back on, we recommend trying out to see if the problem persists

2. Power reset your TV
For this step, you need to unplug the TV from the power source for around 2 minutes. After that, the TV should be coming back on and you should be able to test it out.

3. Check for Software updates.
Sometimes, some minor bugs like this one, are due to a missing software update on the TV's system. Please, navigate to Settings > About > System > Software Update. If there is any firmware update pending we highly recommend installing it a testing the mute again.

In case the problem persists even after all the troubleshooting steps, make sure to reach out to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thanks for choosing Sony, have a nice day.
DiegoV

Thank you for the fantastic feedback, JefferyV!

We are absolutely thrilled to hear that you love your K-65XR80 TV so much that you're already planning another purchase. Knowing that we've delivered an awesome experience is the highest compliment we can receive.

We appreciate you choosing Sony and look forward to having you as a customer again soon!

Best regards, Gus, Sony Social Media Team

Thank you for your concise and positive feedback, JimK!

We're thrilled to hear that you found your K-65XR80 TV very easy to set up—we design our products to be user-friendly right out of the box. It's also fantastic to know you're enjoying the excellent picture. We agree, it's a good buy!

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Awesome, WeyburnW! We're sorry to hear about what happened. Glad to know you they were able to install your new TV and you are now able to enjoy the features and capabilities of your new OLED TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Hi SullyMP, Thanks for sharing your experience with the BRAVIA 8 TV. Sounds like you scored an amazing deal with that open-box find! We’re glad you’re happy with the savings and the condition. Thanks for choosing Sony! -Jess

Hi Conaly, thank you so much for your wonderful review! We're glad to hear you're enjoying your BRAVIA 8. We sincerely appreciate your willingness to pay full price for it, as it delivers the quality you expect from a top tier television. Thank you for choosing Sony! Sincerely, -Jenn

Hi DonaldT,

We're so glad to hear that your Sony BRAVIA TV delivers great picture and sound quality—all at a reasonable price! Thank you so much for your fantastic 5-star rating; it's wonderful knowing you’re enjoying both the vivid visuals and immersive audio that make staying in truly memorable.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.