Customer Ratings & Reviews

Hi DonaldT,

We're so glad to hear that your Sony BRAVIA TV delivers great picture and sound quality—all at a reasonable price! Thank you so much for your fantastic 5-star rating; it's wonderful knowing you’re enjoying both the vivid visuals and immersive audio that make staying in truly memorable.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.

Hi JohnF, we're glad you love our product! Thanks for choosing Sony. ~Earl

Hi Jason,

We sincerely apologize that you are experiencing persistent and frustrating audio output issues with your BRAVIA 8 and your Sony stereo system. We understand how disappointing it is when two products from the same brand don't integrate seamlessly, and we regret that this is impacting your overall enjoyment.

The delay you described, and the new issue where the TV is reverting to internal speakers, sound like classic communication problems between the TV and the audio system (likely related to HDMI eARC/ARC and CEC/BRAVIA Sync).

To resolve these issues, we highly recommend performing the following detailed troubleshooting sequence:

1. Perform a Full Power Reset (CEC Handshake):
- Turn off both the TV and the audio system.
- Unplug both devices from the wall power, and also disconnect the main HDMI cable connecting them. Wait for 2 minutes.
- Reconnect the HDMI cable, ensuring it is plugged into the eARC/ARC port on both the TV and the audio system.
- Plug both devices back into power. Power on the TV first, and wait until it fully boots up, then power on the audio system.

2. Enable the BRAVIA Sync Device List:
This ensures the TV is actively scanning and recognizing your connected Sony equipment.

- Using your Sony remote, navigate to: Settings > Channels & Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync Device List > Enable

If these steps do not resolve the problem, we encourage you to contact our dedicated technical support team for further, personalized assistance.

Technical Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Hi BryanB, Your positive experience sounds wonderful! It's great to hear that you were assisted professionally and you're now able to enjoy the features and capabilities of your new BRAVIA 8 TV. Here's to more shopping experiences like this one! Thank you for sharing your feedback and for choosing Sony! -Jess

Hi ChrisC,

We're thrilled that you're so impressed with the picture quality of your new BRAVIA 8 OLED TV. We put a lot of effort into creating the best viewing experience possible, so your feedback means a lot to our team. Thanks for choosing Sony.

Best regards,
Eliab

Hi Stuart,

Thank you for choosing Sony!

We're truly heartened to learn that our staff did a great job installing your K65XR80 TV and that you’re pleased with the result. It’s wonderful to know the setup turned out just the way you wanted. Thank you for sharing your positive experience with us.

Best regards,
-Fred

Hi Vruasix,

We're thrilled to hear you're loving the Bravia 8 TV! We're always working on improving our products, as our customers' satisfaction is our top priority. We're so glad it's working flawlessly. Thanks for choosing Sony!

-Aldair

Hi DarleneE, thank you so much for the great review! We're really happy to hear you're loving your Sony - BRAVIA 8 so far. That clear, bright picture is one of its standout features, and it's awesome to know it's delivering a great experience for you. Thanks for choosing Sony and enjoy every moment ahead with your new TV! Regards, -Dominick

Hi LoriaS, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by your Sony BRAVIA 8 TV. Sony TVs are typically equipped with energy-efficient settings to comply with Energy Star standards, which can lead to a dimmer picture and an enabled Auto Shut-Off feature. For further information, you may find the following link helpful: https://www.sony.com/electronics/support/articles/00283314?utm_source Hope this information helps! If you need further assistance, may we contact you to help? If so, please email the below information to [email protected] . Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the BRAVIA 8 We appreciate your patience and the troubleshooting steps you've taken to enhance your experience. Sincerely, Maria

Hi Dave, thank you for the awesome 5-star review! We're happy to hear you're enjoying the Sony - BRAVIA 8 and that the visual settings are easy to tailor to your preference. We appreciate your feedback on the HDR brightness, your input helps us continue refining the experience. Thanks for trusting Sony! Regards, -Dominick

Hi Norber, thanks for your 5-star review!

We're glad to hear your Best Buy experience was great, and we appreciate you letting us know you'll be setting up your new BRAVIA 8 in your new home soon.

We're confident you'll love the picture quality once you get it all set up. We're excited for you to experience Sony OLED firsthand!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi RonaldB,

Thanks for sharing your experience!

We're thrilled to hear you're now enjoying the BRAVIA 8. It's great to know that she was so helpful and that her guidance led you to the perfect TV for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello DavidJ,

Thank you for choosing Sony!

It’s fantastic to know that you’re very pleased with your K65XR80 TV! We’re delighted to hear about your positive experience with our team at Best Buy. Our staff takes great pride in being helpful, friendly, and professional, and we’re thrilled that you found a great product at a great price. Thank you for your kind words!

Best regards,
-Fred

Thank you for your review, SANDRAF! It's a true pleasure to hear that you love your new K65XR80 television.

We understand that upgrading your TV is an exciting decision, and it brings us great satisfaction to know that this model was well worth the wait. We put a lot of effort into designing our TVs to deliver a stunning visual and audio experience, and your enthusiasm confirms that we've succeeded in providing a product you'll love for years to come.

Thanks again for choosing Sony and for sharing your wonderful feedback with us!

Best regards,
Gus Sony Social Media Team

Thank you for sharing your positive experience with the K-65XR80, LeroyL! We are pleased to learn that you consider it an excellent television.

We also appreciate your honest feedback about the sound. While we strive to provide a good built-in audio experience, we understand that for a truly immersive home theater, a soundbar and subwoofer can make a significant difference. We're glad to hear that you were able to customize your setup to create the perfect viewing and listening experience for your needs.

Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi BrianD,

That's fantastic to hear! We're so glad you're loving your new BRAVIA 8 OLED TV and that it's living up to the hype. It's a common feeling once you experience the deep blacks and vibrant colors that only an OLED can deliver!

A key feature of the K-65XR80 that really makes it shine is the Acoustic Surface Audio+. The screen itself vibrates subtly to produce sound directly from the picture, making the dialogue and effects feel more connected to what's happening on screen. It creates a truly immersive and cinematic experience right in your living room.

Thanks for choosing Sony, have a spectacular day!
DiegoV

Hi BrianW, thank you for the wonderful review! We are truly heartened to learn that you're loving your new BRAVIA 8–it truly is a stunning TV, and we're so glad it's living up to your expectations. We also love hearing stories like this where great products meet great service! We can't be happier to know you had the support you deserved at the store. Thanks for choosing Sony! Sincerely, -Jenn.

Hi VictorL,

That's wonderful to hear! We're thrilled that you're enjoying the smooth gaming experience on your new BRAVIA 8 OLED TV. We put a lot of effort into making sure our TVs are optimized for gaming with features like 4K/120Hz support, VRR, and Auto Low Latency Mode, and we're so glad you're feeling the difference. Thank you for the positive feedback!

Thanks for choosing Sony.

Best regards,
Eliab

Hello ValerieV,

Thank you for choosing Sony!

It's truly wonderful to know you're so happy with your K65XR80! We're immensely pleased to hear that adding the sound bars and woofer has truly enhanced your movie-watching enjoyment. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred