Customer Ratings & Reviews

Hi Shell, Awesome! We are delighted to hear that you are enjoying your BRAVIA 8 OLED TV! It's wonderful to know that you appreciate the quality and have remained a loyal Sony customer for all your television needs. Happy viewing and thank you so much for trusting Sony! -Jess

Hi JeanneH,
Many thanks for the 5-star rating! We're sorry to hear that you returned the TV because it did not fit on your cabinet. We hope that you will still consider Sony on your future purchases. Thanks again for shopping Sony! - Kris

Hi MarkS, Thanks for sharing your love for the BRAVIA 8 OLED TV! We’re glad to hear you’re enjoying the stunning picture and sound quality. It’s definitely a fantastic choice for every room. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi JonathanH, thanks for the 5-star rating! We're glad that you are impressed with your new TV. Enjoy and thanks for choosing Sony. -Craig

Hi ClydeF, We're happy to hear that you're enjoying your Sony 65" BRAVIA 8 OLED TV! The 75” model is certainly an enticing option for your next purchase. After all, a larger screen means even more fun! Enjoy your TV and thank you for giving the product a perfect rating! -Jess

Hi DanielW, Thank you for sharing your wonderful experience! We're delighted to hear that you had an exceptional time purchasing and setting up your Sony BRAVIA 8 TV. We appreciate you choosing Sony, and we hope you continue to enjoy remarkable experiences with your BRAVIA! -Maria

Hi BrianV,
Excellent choice! We're delighted to hear your satisfaction with the upscaling features and overall performance of your new BRAVIA 8 TV. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris

Hi MonicaV,
Perfect! We're happy to hear that you love your new BRAVIA 8 TV. Your satisfaction with our product is our top priority. Thanks for choosing Sony! - Kris

Hi BonnieW, We’re happy to hear that you’re loving your BRAVIA 8 TV and finding it user-friendly with a clear picture. It’s great to know it’s meeting your expectations! Enjoy your viewing experience and thanks for choosing Sony! -Jess

Hi Erik, We’re so glad to hear you’re loving it right out of the box. First impressions mean a lot! We hope it continues to impress as you explore all its features. Enjoy your new TV and thanks for choosing Sony! -Jess

Hi Raymond,

Thank you for sharing your thoughts!

We’re thrilled to hear that you love your new Sony BRAVIA 8 TV and that it’s the perfect addition to your home. It’s always a great feeling when you find just what you need.

Thank you for choosing Sony! Enjoy your new viewing experience! -Maria

Hi AmeenS,

We're truly sorry to hear about the difficulties you've been experiencing with your Sony - BRAVIA 8. We completely understand how frustrating it must feel to enjoy the excellent picture quality but struggle with the built-in Wi-Fi connection.

To help improve your TV's connectivity, please try these steps:

1- Power cycle your router by unplugging it from the power for about two minutes and then plug it back in.

2- Make sure your TV is within 25 feet of your router for the best signal strength.

3- Turn on Simple IP Control on your TV by going to Settings > Network and Internet > Home Network > IP Control > Simple IP Control, then switch it on.

4- If possible, try using a wired Ethernet connection, as these are often more stable than Wi-Fi signals.

If you've tried these steps and are still having trouble, our technical support team will be glad to assist you further. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your honest feedback, and thank you for considering Sony products!

Best regards,
Dominick

Hi Hoey, Thank you so much for the 5 stars! We're glad that your Sony BRAVIA 8 meets your expectations. Thank you for choosing Sony! Enjoy! -Maria

Hi CarolynC, thanks for your review.

We apologize for the dissatisfaction you've experienced with the Sony k65xr80 TV. We take feedback very seriously as it helps us improve our products and services.

Quality Concerns
The Sony k65xr80 is designed to provide high-quality visual and audio experiences, leveraging advanced display technologies and smart features. However, we understand that individual preferences and comparisons with other brands, like Samsung's QLED series, can affect how the performance is perceived. We aim to continuously improve and innovate our product lines based on user feedback.

User-Friendliness
Regarding the comments on user-friendliness, the k65xr80 model features an intuitive interface through the Google TV platform, providing access to a wide range of apps and services. If the setup process seemed cumbersome, we recommend consulting the [Help Guide](https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html) for step-by-step instructions to make the installation and usage smoother. We are committed to making our TVs as user-friendly as possible and continuously work on updates to enhance the user experience.

Wi-Fi Connectivity Issues
Wi-Fi connectivity issues can be frustrating. Here are some troubleshooting steps that may help improve the Wi-Fi performance on your Sony TV:
- Restart the TV and Router: Performing a power cycle can often resolve connectivity issues. Unplug the TV and router for a couple of minutes and then plug them back in.
- Check Network Settings: Ensure your TV is connected to the correct network and that the signal strength is adequate. Move your router closer if possible.
- Software Updates: Make sure your TV's software is up to date, as updates can enhance performance and resolve bugs.
- Interference: Ensure that other wireless devices or physical obstacles are not causing interference. Devices like microwave ovens and cordless phones can impact Wi-Fi performance.

We hope these suggestions will help improve your experience with the k65xr80. If problems persist, please contact us at [email protected], providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further.

We appreciate your previous support and hope we can restore your confidence in Sony.

Kindly,
Gus

Hi Mikef, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi JohnP, Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and you are enjoying the features and capabilities of your new BRAVIA 8 OLED 4K Ultra HD Smart Google TV. At Sony we strive to put forward the best possible products for our customers. Thank you offering a fantastic rating on the product! -Jess

Hi Sean,

We’re sorry to hear about the graininess in older films; this often happens because the XR Processor is faithfully reproducing the original film grain intended by the director. To smooth the picture, press the Quick Settings (gear icon) on your remote and go to Picture > Clarity, then adjust Random noise reduction and Digital noise reduction to "Low" or "Medium."

For steps on adjusting these settings, you can find the guide here: https://www.sony.com/electronics/support/articles/00114142

Thanks for choosing Sony.

Best regards,
Eliab

Hello Exiled,

Thank you for sharing your feedback regarding your K65XR80 (BRAVIA 8). We are thrilled to learn that you are pleased with the television's picture quality. However, we are sorry to hear that your gaming experience did not meet your expectations. Our development team is committed to enhancing the gaming experience on our TVs, and we greatly appreciate your input. We would love to hear more about the specific aspects of gaming performance that fell short for you, as this information will be instrumental in addressing such concerns in future updates or models. In the meantime, you might consider adjusting some settings to improve your gaming experience, such as activating 'Game Mode,' which can reduce lag and enhance responsiveness. For more information, please visit: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-11_03.html.

We want to ensure that you receive the support you need regarding your TV. May we reach out to you directly for assistance? If so, please provide the following information via email to [email protected]:

- Full Name:
- Username:
- Telephone Number:
- Sony TV Model Number:
- Additional Information regarding your experience with the TV:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi RamS,

Thank you for the 5 stars! We’re delighted to hear that you’re enjoying your Sony BRAVIA 8 TV and had a positive delivery experience with kind and polite service. Thank you for choosing Sony! Enjoy! -Maria